{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nCardiology Coordinator - Devices with University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) in Bristol\n\n For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy. To provide a clinic co-ordinator role for the cardiology devices department, booking appointments, clinic changes, answering telephone enquiries and are able to work well in a team as well as on their own. Hours of work will be 08.00am- 16.00pm or 09.00am-17.00pm on a rota basis. Applicant must be able to prioritise own workload and thrive in a very busy office environment. Possess excellent customer service skills and be able to communicate efficiently across all levels. Communication: Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders To act as a point of contact for queries from clinical and non-clinical staff Liaise with clinical and non-clinical teams across the Trust via telephone and email Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate Communicate changes to clinics and appointments to patients as instructed, often at short notice. Patient Care: To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner Organising and Planning: To manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS) and escalate any issues immediately to your manager Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots Attend appropriate meetings as required by the role's line manager "}