For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
To provide a clinic co-ordinator role for the cardiology devices department, booking appointments, clinic changes, answering telephone enquiries and are able to work well in a team as well as on their own.
Hours of work will be 08.00am- 16.00pm or 09.00am-17.00pm on a rota basis.
Applicant must be able to prioritise own workload and thrive in a very busy office environment. Possess excellent customer service skills and be able to communicate efficiently across all levels.
Communication:
- Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
- To act as a point of contact for queries from clinical and non-clinical staff
- Liaise with clinical and non-clinical teams across the Trust via telephone and email
- Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
- Communicate changes to clinics and appointments to patients as instructed, often at short notice.
Patient Care:
To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
Organising and Planning:
- To manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS) and escalate any issues immediately to your manager
- Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
- Attend appropriate meetings as required by the role's line manager
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
To provide a clinic co-ordinator role for the cardiology devices department, booking appointments, clinic changes, answering telephone enquiries and are able to work well in a team as well as on their own.
Hours of work will be 08.00am- 16.00pm or 09.00am-17.00pm on a rota basis.
Applicant must be able to prioritise own workload and thrive in a very busy office environment. Possess excellent customer service skills and be able to communicate efficiently across all levels.
Communication:
- Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
- To act as a point of contact for queries from clinical and non-clinical staff
- Liaise with clinical and non-clinical teams across the Trust via telephone and email
- Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
- Communicate changes to clinics and appointments to patients as instructed, often at short notice.
Patient Care:
To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
Organising and Planning:
- To manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS) and escalate any issues immediately to your manager
- Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
- Attend appropriate meetings as required by the role's line manager
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