Interview for Team Leader (Support Worker) - Discover Great Care Jobs and Jobs In Care Today

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Practice Interview

Team Leader (Support Worker) • Glasgow
Baillieston Community Care

Thank you for your interest in the position of Team Leader (Support Worker) in Glasgow with Baillieston Community Care.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you describe your experience in the care industry and how it has prepared you for this role? Can you describe your experience in the care industry and how it has prepared you for this role?

2. What specific SVQ qualifications do you hold, and how do you believe they contribute to your ability to lead a team of Home Support Workers? What specific SVQ qualifications do you hold, and how do you believe they contribute to your ability to lead a team of Home Support Workers?

3. Can you provide an example of a challenging situation you faced in a previous care role and how you resolved it? Can you provide an example of a challenging situation you faced in a previous care role and how you resolved it?

4. How would you describe your leadership style when managing a team of care workers? How would you describe your leadership style when managing a team of care workers?

5. What approaches do you use to provide effective supervision and support to your team? What approaches do you use to provide effective supervision and support to your team?

6. How do you ensure that all team members are performing to the highest standards of care? How do you ensure that all team members are performing to the highest standards of care?

7. Can you elaborate on your experience in delivering training to care staff? What topics have you covered, and how do you ensure the training is effective? Can you elaborate on your experience in delivering training to care staff? What topics have you covered, and how do you ensure the training is effective?

8. How do you assess the training needs of your team members and ensure they receive appropriate support? How do you assess the training needs of your team members and ensure they receive appropriate support?

9. What steps do you take when creating detailed care plans for service users? How do you involve them in the process? What steps do you take when creating detailed care plans for service users? How do you involve them in the process?

10. Describe your experience with conducting risk assessments. How do you ensure that risks are mitigated effectively? Describe your experience with conducting risk assessments. How do you ensure that risks are mitigated effectively?

11. How do you maintain open and effective communication with your team and other agencies? Can you provide an example? How do you maintain open and effective communication with your team and other agencies? Can you provide an example?

12. Describe a situation where you had to collaborate with other professionals or agencies to ensure the best outcomes for a service user. Describe a situation where you had to collaborate with other professionals or agencies to ensure the best outcomes for a service user.

13. What is your approach to ensuring compliance with Care Standards and Health & Social Care Standards in your daily operations? What is your approach to ensuring compliance with Care Standards and Health & Social Care Standards in your daily operations?

14. Can you give an example of how you have addressed a situation where care standards were not being met? Can you give an example of how you have addressed a situation where care standards were not being met?

15. How do you ensure your own professional development and competency within the care industry? How do you ensure your own professional development and competency within the care industry?

16. What steps do you take to safeguard the confidentiality of sensitive information in your role? What steps do you take to safeguard the confidentiality of sensitive information in your role?

17. Given that this role requires participation in the Out of Hours System, how would you manage work-life balance while supporting staff after hours? Given that this role requires participation in the Out of Hours System, how would you manage work-life balance while supporting staff after hours?

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2. What specific SVQ qualifications do you hold, and how do you believe they contribute to your ability to lead a team of Home Support Workers?

quehvfvV Experience and Qualifications

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Interview Summary
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Role: Team Leader (Support Worker) in Glasgow

Interviewed on Saturday 29 March 2025 at 09:51.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nTeam Leader (Support Worker) with Baillieston Community Care in Glasgow, UK\n\nFUNCTION - Working as a member of the senior team providing care and support for service users, Plan safe working practices for the care team; providing leadership, instruction and supervision to all Home Support Workers. Supervise the delivery of care, and ensure detailed care plans meet the individual needs of the service user, and that the quality of care meets the highest standards.\n\nDUTIES\n\n1.\tMonitor the service to Service Users according to Care Standards ensuring regular feedback of appropriate information to Home Care Managers/CEO, thus ensuring the safety and well being of the Service user and staff involved.\n\n2.\tDeliver ongoing local formal and practical training to all team members to include specific topics as required by the care inspectorate and keep accurate and up to date records as evidence of all training undertaken.\n\n3.\tTo participate in SVQ process by carrying out the common induction skills training for new staff.\n\n4.\tSupervise and monitor each member of the team and take appropriate action as required.\n\n5.\tCarry out initial visits to service users to assist in the production of detailed service user plans and monitor and review those plans on a regular basis and as services users needs change.\n\n6.\tCarry out detailed risk assessments and moving and handling risk assessments to minimise the areas of risk to the service user, staff, services providers and the general public, and to carry out regular reviews, ensuring information is shared with relevant parties.\n\n7.\tMonitoring of the care worker as required in order to maintain personal skills in delivering home care / community support.\n\n8.\tMaintenance, monitoring and record keeping in relation to attendance of care workers, service users care plans, risk assessments etc.\n \n9.\tUndertake the duties of the Home Support Worker as required in order to maintain personal skills in delivering home care / community support.\n\n10.\tTo participate in the Out of Hours System to support staff and service outside of office hours.\n\n11.\tParticipate in team, multi-agency meetings and other meetings relevant to the post.\n\n12.\tMaintain open effective communication channels within the service departmentally, and with other agencies.\n\n13.\tAttend training courses as required and maintain own professional development and competency.\n\n14.\tWork at all times within current Baillieston Community Care policies and procedures.\n\n15.\tWork at all times in accordance with the Health & Social Care Standards.\n\n16.\tHave knowledge of and work at all times within the requirements of Health and Safety regulations.\n\n17.\tTo maintain confidentiality of information acquired in the course of undertaking duties from the company.\n\n18.\tBe willing to obtain appropriate registration with the SSSC within 6 months of starting employment, ensuring annual payment is made and appropriate qualifications are gained within agreed timescale.\n\n19.\tCarryout any other duties related to the post at the direction of the Home Manager /CEO.\n\nTo be considered for this role, applicants must have at least six months of experience working in the care industry. Additionally, candidates should possess either an SVQ Level 2 (SCQF Level 6) or SVQ Level 3 (SCQF Level 7) qualification in Health and Social Care, or be currently working towards achieving these qualifications.\n\nBenefits\nScottish Living Wage Employer\nOn Call Payments\nHoliday Pay\nAccess to Company Cars\nSVQ Training\nAccess to e-learning\nAccess to company portal\nEmployee Benefits\nEmployee Assistance Programme"}