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Saving... jbliGNbU BBC {"required":[],"optional":[{"id":"quesCpm3","grouping":"General Questions","question":"Can you tell us a bit about yourself and what attracted you to this role with BBC Wales?"},{"id":"quesLSTj","grouping":"General Questions","question":"What is your understanding of BBC Cymru Wales and its role in public service broadcasting?"},{"id":"quezhgld","grouping":"Storytelling and Presentation Skills","question":"This role requires exceptional storytelling skills. Can you share an example of a time when you successfully engaged an audience with your storytelling?"},{"id":"quevZbl0","grouping":"Storytelling and Presentation Skills","question":"How would you describe your presentation style? What techniques do you use to keep your audience engaged during a tour?"},{"id":"quePc9yB","grouping":"Storytelling and Presentation Skills","question":"The tours include various groups with different interests. How would you tailor your delivery to appeal to children, families, and adult visitors?"},{"id":"quenFYC8","grouping":"Communication and Customer Service","question":"Exceptional customer service is key to this role. Can you provide an example of how you've dealt with a difficult visitor or customer in the past?"},{"id":"que8O0x5","grouping":"Communication and Customer Service","question":"How do you ensure your communication is clear and effective, especially when faced with a diverse audience?"},{"id":"quekxTxb","grouping":"Knowledge Retention and Delivery","question":"This position requires you to retain a significant amount of information and present it naturally. How do you go about memorising and recalling facts for your tours?"},{"id":"queZNZVQ","grouping":"Knowledge Retention and Delivery","question":"Can you give us an example of a complex topic you successfully simplified for an audience during a previous role or experience?"},{"id":"queiF2Tz","grouping":"Flexibility and Reliability","question":"The role requires flexible working hours, including weekends. How do you manage your schedule to accommodate these requirements?"},{"id":"que2cgGv","grouping":"Flexibility and Reliability","question":"Can you describe a situation where your punctuality or reliability was put to the test? How did you handle it?"},{"id":"quesildA","grouping":"Emotional Intelligence and Visitor Experience","question":"How would you create a welcoming atmosphere for visitors who may be nervous or unfamiliar with the tour experience?"},{"id":"queH5Jks","grouping":"Emotional Intelligence and Visitor Experience","question":"How do you assess the needs of your visitors during a tour, and how might you adjust your approach based on those needs?"},{"id":"queTu50D","grouping":"Teamwork and Collaboration","question":"How do you work collaboratively with a team when delivering tours or during events?"},{"id":"queoFNOT","grouping":"Teamwork and Collaboration","question":"Have you ever been involved in supporting workshops or events? Can you describe your role and what you learned from that experience?"},{"id":"queMVPqb","grouping":"Passion for the BBC","question":"What does the BBC mean to you personally, and how does that influence your desire to work as a Tour Guide?"},{"id":"queolOSI","grouping":"Passion for the BBC","question":"Can you share your thoughts on the importance of storytelling in broadcasting and how it connects to public service?"},{"id":"queTfRGn","grouping":"Final Thoughts","question":"What do you hope our visitors take away from their experience on a BBC Wales tour?"}]} ![]()
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Practice Interview
Practice Interview
Tour Guide • Cardiff
BBC
Thank you for your interest in the position of Tour Guide
in Cardiff
with BBC.
BBC
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
Continue below
You've already answered some of these questions.
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marked the ones that you've done with a check
You can continue the interview below.
Then, we'll ask you to answer one or more questions of your choice from the list below:
You can answer as many of these questions as you want.
Good luck!
1. Can you tell us a bit about yourself and what attracted you to this role with BBC Wales? Can you tell us a bit about yourself and what attracted you to this role with BBC Wales?
2. What is your understanding of BBC Cymru Wales and its role in public service broadcasting? What is your understanding of BBC Cymru Wales and its role in public service broadcasting?
3. This role requires exceptional storytelling skills. Can you share an example of a time when you successfully engaged an audience with your storytelling? This role requires exceptional storytelling skills. Can you share an example of a time when you successfully engaged an audience with your storytelling?
4. How would you describe your presentation style? What techniques do you use to keep your audience engaged during a tour? How would you describe your presentation style? What techniques do you use to keep your audience engaged during a tour?
5. The tours include various groups with different interests. How would you tailor your delivery to appeal to children, families, and adult visitors? The tours include various groups with different interests. How would you tailor your delivery to appeal to children, families, and adult visitors?
6. Exceptional customer service is key to this role. Can you provide an example of how you've dealt with a difficult visitor or customer in the past? Exceptional customer service is key to this role. Can you provide an example of how you've dealt with a difficult visitor or customer in the past?
7. How do you ensure your communication is clear and effective, especially when faced with a diverse audience? How do you ensure your communication is clear and effective, especially when faced with a diverse audience?
8. This position requires you to retain a significant amount of information and present it naturally. How do you go about memorising and recalling facts for your tours? This position requires you to retain a significant amount of information and present it naturally. How do you go about memorising and recalling facts for your tours?
9. Can you give us an example of a complex topic you successfully simplified for an audience during a previous role or experience? Can you give us an example of a complex topic you successfully simplified for an audience during a previous role or experience?
10. The role requires flexible working hours, including weekends. How do you manage your schedule to accommodate these requirements? The role requires flexible working hours, including weekends. How do you manage your schedule to accommodate these requirements?
11. Can you describe a situation where your punctuality or reliability was put to the test? How did you handle it? Can you describe a situation where your punctuality or reliability was put to the test? How did you handle it?
12. How would you create a welcoming atmosphere for visitors who may be nervous or unfamiliar with the tour experience? How would you create a welcoming atmosphere for visitors who may be nervous or unfamiliar with the tour experience?
13. How do you assess the needs of your visitors during a tour, and how might you adjust your approach based on those needs? How do you assess the needs of your visitors during a tour, and how might you adjust your approach based on those needs?
14. How do you work collaboratively with a team when delivering tours or during events? How do you work collaboratively with a team when delivering tours or during events?
15. Have you ever been involved in supporting workshops or events? Can you describe your role and what you learned from that experience? Have you ever been involved in supporting workshops or events? Can you describe your role and what you learned from that experience?
16. What does the BBC mean to you personally, and how does that influence your desire to work as a Tour Guide? What does the BBC mean to you personally, and how does that influence your desire to work as a Tour Guide?
17. Can you share your thoughts on the importance of storytelling in broadcasting and how it connects to public service? Can you share your thoughts on the importance of storytelling in broadcasting and how it connects to public service?
18. What do you hope our visitors take away from their experience on a BBC Wales tour? What do you hope our visitors take away from their experience on a BBC Wales tour?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nTour Guide with BBC in Cardiff, Wales, United Kingdom\n\n Package Description Contract : Permanent Part-Time (Shift based) Location : Cardiff - Office Based Band : A Job Reference: 20272 Salary : £21,900 - £23,700 pro-rata depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights. We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage. Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation. Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification. Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days annual leave (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more. Job Introduction Are you passionate about performing, sharing and telling stories? Do you want to be the face of BBC Cymru Wales? BBC Wales’ award-winning tours, are an opportunity for individuals, groups, schools and colleges to visit the television and radio studios, packed with cutting-edge technology - including augmented reality, virtual reality and robotic cameras. Since opening its doors, over 24,000 people from across Wales and the world have experienced the future of broadcasting, as part of the 90-minute guided tours. As a live and working broadcast centre, no two tours are the same, and they include a sneak peek at TV galleries and other broadcast facilities. BBC Cymru Wales has received several awards and nominations for the quality of its tours including: a coveted Visit Wales gold award and a Tripadvisor Travellers' Choice award. Tours run throughout the year with a short break in December. More information about the tours can be found here: https://www.bbc.co.uk/showsandtours/tours Who are we looking for? We are looking for enthusiastic and energetic storytellers to present our walking tours, visiting every floor in our building. Occasionally you will be required to support workshops and events. We want individuals who can connect people with stories that matter to them and create unique and truly memorable experiences . We want you to use your exceptional communication skills , enthusiastic personality and dramatic flair to deliver engaging tours, clearly spoken with good pitch and tone , bringing BBC Wales’ story to life and igniting our visitors’ curiosity. The aim of the tours is to give visitors a fascinating insight into the work that goes into making exceptional BBC content. The Tours Team has a key role in transforming the BBC, making us even more open, inclusive and accessible. What are the hours? Shifts are typically Wednesday to Sunday at 09:45-16:45 or 10:15-16:45. You’ll be expected to work at least two shifts per month, but most tour guides regularly work four to eight shifts per month. You’ll be expected to work weekday and weekend shifts on rotation. For This Role Welsh language skills are not necessary / Nid yw sgiliau yn yr iaith Gymraeg yn angenrheidiol Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English / Mae modd cyflwyno ceisiadau yn Gymraeg, ac ni fydd cais a gyflwynir yn Gymraeg yn cael ei drin yn llai ffafriol na chais a gyflwynir yn Saesneg Main Responsibilities The Tour Guide’s role is to be the face of BBC Wales and therefore you will offer exceptional customer care and always give our visitors the warmest of welcomes. Your Main Responsibilities Will Be To Deliver scripted, walking tours of Central Square. Host groups of up to 20 people of varying ages and backgrounds. Deliver at least three tours per day lasting 90-minutes each. Typically, our tours run 10:30 – 12:00, 12:30 – 14:00 and 15:00 – 16:30. Welcome and check-in visitors for the tours, prioritising visitors’ needs at all times. Assess the suitability of the tour route and adjust accordingly. Assist in safely evacuating our visitors in the event of an emergency evacuation. You will also receive first aid training. Answer questions from visitors about the tour and the BBC. Support workshops and events as needed. Please contact Abi Lawrence ( abi.lawrence@bbc.co.uk ) if you have any questions about the role. Are you the right candidate? Excellent communication skills are essential. The successful candidate will have fantastic presentation skills and able to deliver energetic, interesting and informative tours to a range of audiences, from school children to families and groups. You will be reliable, flexible and punctual. The ability to keep good timekeeping are essential for this role. You are expected to be professional, polite and courteous to all visitors and have excellent customer service skills. You must be able to retain a great deal of information and facts and be able to recall it with ease, so that it flows naturally, like telling a story to a friend. This role involves weekday and weekend working on a rotation basis. Due to the varying shifts, flexibility is key. You will have a passion for the BBC and Public Service Broadcasting. These roles are ideal for performers, actors or candidates with experience of public speaking to large groups. BBC Wales is building a vibrant and creative work"}