Interview for Band 3 Receptionist/Administrator - Maple Leaf Centre - Discover Great Care Jobs and Jobs In Care Today

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Practice Interview

Band 3 Receptionist/Administrator - Maple Leaf Centre • Marston Green
Birmingham and Solihull Mental Health NHS Foundation Trust

Thank you for your interest in the position of Band 3 Receptionist/Administrator - Maple Leaf Centre in Marston Green with Birmingham and Solihull Mental Health NHS Foundation Trust.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you tell us a bit about your background and experience as a receptionist or administrator? Can you tell us a bit about your background and experience as a receptionist or administrator?

2. What attracted you to this specific role within the Solihull Community Perinatal Mental Health Team? What attracted you to this specific role within the Solihull Community Perinatal Mental Health Team?

3. How familiar are you with mental health services and the specific challenges they face? How familiar are you with mental health services and the specific challenges they face?

4. As the first point of contact for patients and visitors, how would you ensure a friendly and approachable atmosphere? As the first point of contact for patients and visitors, how would you ensure a friendly and approachable atmosphere?

5. Can you describe a time when you dealt with a difficult patient or visitor? How did you handle the situation? Can you describe a time when you dealt with a difficult patient or visitor? How did you handle the situation?

6. Describe a time when you had to manage multiple tasks simultaneously. How did you prioritise your workload? Describe a time when you had to manage multiple tasks simultaneously. How did you prioritise your workload?

7. What tools or techniques do you use to stay organised and ensure that you meet deadlines? What tools or techniques do you use to stay organised and ensure that you meet deadlines?

8. How would you approach liaising with multidisciplinary team members and external health professionals? How would you approach liaising with multidisciplinary team members and external health professionals?

9. Can you provide an example of how you effectively communicated difficult information to a patient or team member? Can you provide an example of how you effectively communicated difficult information to a patient or team member?

10. What software or systems are you familiar with for managing appointments and patient records? What software or systems are you familiar with for managing appointments and patient records?

11. Can you walk us through your process for handling incoming mail and processing clinical letters? Can you walk us through your process for handling incoming mail and processing clinical letters?

12. Describe a situation where you encountered an unexpected problem in your work. How did you resolve it? Describe a situation where you encountered an unexpected problem in your work. How did you resolve it?

13. Can you provide an example of a time when you took the initiative to improve a process in your previous role? Can you provide an example of a time when you took the initiative to improve a process in your previous role?

14. How do you ensure that you support your colleagues effectively in a multidisciplinary team setting? How do you ensure that you support your colleagues effectively in a multidisciplinary team setting?

15. What qualities do you believe are essential for fostering good teamwork in a healthcare environment? What qualities do you believe are essential for fostering good teamwork in a healthcare environment?

16. How do you ensure confidentiality and data protection when handling sensitive information? How do you ensure confidentiality and data protection when handling sensitive information?

17. What do you know about the policies and procedures that govern mental health services in the UK? What do you know about the policies and procedures that govern mental health services in the UK?

18. What do you hope to achieve in this role over the next few months? What do you hope to achieve in this role over the next few months?

19. Where do you see your career progressing in the next few years, particularly within the NHS? Where do you see your career progressing in the next few years, particularly within the NHS?

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2. What attracted you to this specific role within the Solihull Community Perinatal Mental Health Team?

queSlKqm General Questions

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Interview Summary
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Role: Band 3 Receptionist/Administrator - Maple Leaf Centre in Marston Green

Interviewed on Saturday 29 March 2025 at 13:24.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nBand 3 Receptionist/Administrator - Maple Leaf Centre with Birmingham and Solihull Mental Health NHS Foundation Trust in Marston Green\n\n An exciting opportunity has arisen for a full-time experienced Receptionist/Administrator to work within the Solihull Community Perinatal Mental Health Team. Our CMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services but use our own dedicated space with a separate entrance from other teams.. As receptionist/administrator you will be the first point of contact for patients/staff and visitors to the base and it is essential that you present in a friendly and approachable manner. An exciting opportunity has arisen for a full-time experienced Receptionist/Administrator to work within the Solihull Community Perinatal Mental Health Team. Our team provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates from Maple leaf centre but use our own dedicated space with a separate entrance from other teams. As receptionist/administrator you will be the first point of contact for patients/staff and visitors to the team and it is essential that you present in a friendly and approachable manner. The post holder will undertake a wide range of reception and administrative duties. These will include the monitoring, recording and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence. You will work in conjunction with other team members; ensuring administrative support is available to all members of the team. This will include liaison with multi-disciplinary team members, other health professionals, GP's, social workers, service users, and other appropriate agencies. It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills. About us For further information about the main responsibilities please view the attached job description and person specification. We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK) "}