Interview for EMS 999 Call Handler - Discover Great Care Jobs and Jobs In Care Today

This question is optional.
You can skip it

jobsincare
Practice Interview

EMS 999 Call Handler • Cwmbran
Welsh Ambulance NHS Trust

Thank you for your interest in the position of EMS 999 Call Handler in Cwmbran with Welsh Ambulance NHS Trust.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

You've already answered some of these questions.

We've marked the ones that you've done with a check

You can continue the interview below.

First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you tell us about your previous experience in a fast-paced or high-pressure environment? How did you manage any challenges that arose? Can you tell us about your previous experience in a fast-paced or high-pressure environment? How did you manage any challenges that arose?

2. Describe a time when you had to input information quickly and accurately. What techniques do you use to minimise errors? Describe a time when you had to input information quickly and accurately. What techniques do you use to minimise errors?

3. How would you rate your computer skills, particularly in relation to data entry and navigating software systems? Can you provide any examples from your previous roles? How would you rate your computer skills, particularly in relation to data entry and navigating software systems? Can you provide any examples from your previous roles?

4. This role involves communicating with members of the public in potentially distressing situations. How do you approach such conversations? This role involves communicating with members of the public in potentially distressing situations. How do you approach such conversations?

5. Can you give an example of a situation where you had to handle a difficult caller? How did you resolve the situation? Can you give an example of a situation where you had to handle a difficult caller? How did you resolve the situation?

6. What strategies do you use to ensure you communicate clearly and effectively, especially under pressure? What strategies do you use to ensure you communicate clearly and effectively, especially under pressure?

7. Describe your experience working in a small team. How do you contribute to fostering a positive team environment? Describe your experience working in a small team. How do you contribute to fostering a positive team environment?

8. How do you handle conflicts or disagreements with colleagues during high-stress situations? Can you provide an example? How do you handle conflicts or disagreements with colleagues during high-stress situations? Can you provide an example?

9. Are you fluent in Welsh? If so, how comfortable are you using Welsh in a professional setting, especially during emergency situations? Are you fluent in Welsh? If so, how comfortable are you using Welsh in a professional setting, especially during emergency situations?

10. How do you think bilingual communication (Welsh and English) can benefit the service provided to the public? How do you think bilingual communication (Welsh and English) can benefit the service provided to the public?

11. This position requires flexibility in terms of working hours, including nights, weekends, and bank holidays. How do you manage your work-life balance with such a schedule? This position requires flexibility in terms of working hours, including nights, weekends, and bank holidays. How do you manage your work-life balance with such a schedule?

12. Describe a time when you had to adapt to sudden changes in your work environment or duties. How did you handle it? Describe a time when you had to adapt to sudden changes in your work environment or duties. How did you handle it?

13. What motivated you to apply for the EMS 999 Call Handler position with the Welsh Ambulance NHS Trust? What motivated you to apply for the EMS 999 Call Handler position with the Welsh Ambulance NHS Trust?

14. What do you believe are the most important qualities a 999 Call Handler should possess, and how do you embody these qualities? What do you believe are the most important qualities a 999 Call Handler should possess, and how do you embody these qualities?

15. Imagine you receive a 999 call from someone who is panicking and unable to provide clear information. How would you approach the call to gather the necessary details? Imagine you receive a 999 call from someone who is panicking and unable to provide clear information. How would you approach the call to gather the necessary details?

Display all questions

You can answer as many of these questions as you want. Good luck!

1. Can you tell us about your previous experience in a fast-paced or high-pressure environment? How did you manage any challenges that arose?

que2F6lM General Experience and Skills

This question is optional. You can skip it

Saving...

Please wait...

The preview image will be black while recording; please just continue to record your answer as normal.

Interview Summary
• Check and Send

Role: EMS 999 Call Handler in Cwmbran

Interviewed on Saturday 29 March 2025 at 11:56.

If everything looks good then click below to send your interview.
Your interview will also be saved to your account.

jbnsOxdq Welsh Ambulance NHS Trust {"required":[],"optional":[{"id":"que2F6lM","grouping":"General Experience and Skills","question":"Can you tell us about your previous experience in a fast-paced or high-pressure environment? How did you manage any challenges that arose?"},{"id":"quexcG5v","grouping":"General Experience and Skills","question":"Describe a time when you had to input information quickly and accurately. What techniques do you use to minimise errors?"},{"id":"queaYkrP","grouping":"General Experience and Skills","question":"How would you rate your computer skills, particularly in relation to data entry and navigating software systems? Can you provide any examples from your previous roles?"},{"id":"queojV1Q","grouping":"Interpersonal and Communication Skills","question":"This role involves communicating with members of the public in potentially distressing situations. How do you approach such conversations?"},{"id":"queOJ22c","grouping":"Interpersonal and Communication Skills","question":"Can you give an example of a situation where you had to handle a difficult caller? How did you resolve the situation?"},{"id":"queY4yyo","grouping":"Interpersonal and Communication Skills","question":"What strategies do you use to ensure you communicate clearly and effectively, especially under pressure?"},{"id":"que4tC1o","grouping":"Teamwork and Collaboration","question":"Describe your experience working in a small team. How do you contribute to fostering a positive team environment?"},{"id":"quehLIep","grouping":"Teamwork and Collaboration","question":"How do you handle conflicts or disagreements with colleagues during high-stress situations? Can you provide an example?"},{"id":"queuQv0T","grouping":"Welsh Language Skills","question":"Are you fluent in Welsh? If so, how comfortable are you using Welsh in a professional setting, especially during emergency situations?"},{"id":"quekHR8j","grouping":"Welsh Language Skills","question":"How do you think bilingual communication (Welsh and English) can benefit the service provided to the public?"},{"id":"quetCEtw","grouping":"Adaptability and Shift Work","question":"This position requires flexibility in terms of working hours, including nights, weekends, and bank holidays. How do you manage your work-life balance with such a schedule?"},{"id":"quehu94D","grouping":"Adaptability and Shift Work","question":"Describe a time when you had to adapt to sudden changes in your work environment or duties. How did you handle it?"},{"id":"queOQ5rz","grouping":"Motivation and Commitment","question":"What motivated you to apply for the EMS 999 Call Handler position with the Welsh Ambulance NHS Trust?"},{"id":"queJKikw","grouping":"Motivation and Commitment","question":"What do you believe are the most important qualities a 999 Call Handler should possess, and how do you embody these qualities?"},{"id":"queOE9za","grouping":"Scenario-Based Questions","question":"Imagine you receive a 999 call from someone who is panicking and unable to provide clear information. How would you approach the call to gather the necessary details?"}]}

Cancel Interview

{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nEMS 999 Call Handler with Welsh Ambulance NHS Trust in Cwmbran\n\n The Welsh Ambulance Service NHS Trust is offering an exciting opportunity for you to join the Clinical Contact Centre Team as a 999 Call Handler. The role is an integral link in the chain of life and you will be required to input details speedily and accurately onto a computer system. Listening and keyboard skills are essential. The environment can be pressured and challenging as is the unpredictability of 999 calls and therefore good interpersonal skills and experience of working in small teams would be beneficial. As part of the role you will liaise with members of the public as well as Health Care Professionals andgood communication and customer care are essential skills required by the post. You will be required to work an alternating shift pattern of variable length which will include out of hours, bank holidays and weekend duties. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. About us You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac "}