1. Can you tell us about your previous experience in a fast-paced or high-pressure environment? How did you manage any challenges that arose? Can you tell us about your previous experience in a fast-paced or high-pressure environment? How did you manage any challenges that arose?
2. Describe a time when you had to input information quickly and accurately. What techniques do you use to minimise errors? Describe a time when you had to input information quickly and accurately. What techniques do you use to minimise errors?
3. How would you rate your computer skills, particularly in relation to data entry and navigating software systems? Can you provide any examples from your previous roles? How would you rate your computer skills, particularly in relation to data entry and navigating software systems? Can you provide any examples from your previous roles?
4. This role involves communicating with members of the public in potentially distressing situations. How do you approach such conversations? This role involves communicating with members of the public in potentially distressing situations. How do you approach such conversations?
5. Can you give an example of a situation where you had to handle a difficult caller? How did you resolve the situation? Can you give an example of a situation where you had to handle a difficult caller? How did you resolve the situation?
6. What strategies do you use to ensure you communicate clearly and effectively, especially under pressure? What strategies do you use to ensure you communicate clearly and effectively, especially under pressure?
7. Describe your experience working in a small team. How do you contribute to fostering a positive team environment? Describe your experience working in a small team. How do you contribute to fostering a positive team environment?
8. How do you handle conflicts or disagreements with colleagues during high-stress situations? Can you provide an example? How do you handle conflicts or disagreements with colleagues during high-stress situations? Can you provide an example?
9. Are you fluent in Welsh? If so, how comfortable are you using Welsh in a professional setting, especially during emergency situations? Are you fluent in Welsh? If so, how comfortable are you using Welsh in a professional setting, especially during emergency situations?
10. How do you think bilingual communication (Welsh and English) can benefit the service provided to the public? How do you think bilingual communication (Welsh and English) can benefit the service provided to the public?
11. This position requires flexibility in terms of working hours, including nights, weekends, and bank holidays. How do you manage your work-life balance with such a schedule? This position requires flexibility in terms of working hours, including nights, weekends, and bank holidays. How do you manage your work-life balance with such a schedule?
12. Describe a time when you had to adapt to sudden changes in your work environment or duties. How did you handle it? Describe a time when you had to adapt to sudden changes in your work environment or duties. How did you handle it?
13. What motivated you to apply for the EMS 999 Call Handler position with the Welsh Ambulance NHS Trust? What motivated you to apply for the EMS 999 Call Handler position with the Welsh Ambulance NHS Trust?
14. What do you believe are the most important qualities a 999 Call Handler should possess, and how do you embody these qualities? What do you believe are the most important qualities a 999 Call Handler should possess, and how do you embody these qualities?
15. Imagine you receive a 999 call from someone who is panicking and unable to provide clear information. How would you approach the call to gather the necessary details? Imagine you receive a 999 call from someone who is panicking and unable to provide clear information. How would you approach the call to gather the necessary details?
You can answer as many of these questions as you want.
Good luck!
