EMS 999 Call Handler inCwmbran inCwmbran PUBLISHED WED 11 DEC 2024

Band 3: £24,433 to £26,060 a year per annum PERMANENT
NHS WEEKEND

Welsh Ambulance NHS Trust rKZtI2XT

Play a crucial role in saving lives by being the first point of contact during emergencies.

Develop excellent communication and interpersonal skills by interacting with the public and healthcare professionals.

Experience a dynamic and varied work environment, with no two days being the same due to the unpredictability of 999 calls.

Gain valuable experience working in a team-oriented setting, fostering collaboration and support among colleagues.

Flexibility in work hours, with opportunities to work shifts, including evenings, weekends, and holidays.

Enhance your problem-solving skills and ability to work under pressure in a fast-paced setting.

The Welsh Ambulance Service NHS Trust is seeking a 999 Call Handler to join their Clinical Contact Centre Team in Cwmbran. This role is crucial for managing emergency calls, requiring speed and accuracy in data entry, along with strong listening and keyboard skills. Candidates should possess good interpersonal abilities and ideally have experience working in small teams, as the job involves high-pressure situations and interacting with the public and healthcare professionals.

The position requires effective communication and customer care skills, with the flexibility to work on varying shifts that include evenings, weekends, and holidays. While proficiency in Welsh is desirable, both Welsh and English speakers are encouraged to apply.

The Welsh Ambulance Service NHS Trust is offering an exciting opportunity for you to join the Clinical Contact Centre Team as a 999 Call Handler.

The role is an integral link in the chain of life and you will be required to input details speedily and accurately onto a computer system. Listening and keyboard skills are essential.

The environment can be pressured and challenging as is the unpredictability of 999 calls and therefore good interpersonal skills and experience of working in small teams would be beneficial.

As part of the role you will liaise with members of the public as well as Health Care Professionals andgood communication and customer care are essential skills required by the post.

You will be required to work an alternating shift pattern of variable length which will include out of hours, bank holidays and weekend duties.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

More information related to this job opportunity, from jobsincare:

Here are 5 questions you could be asked if you apply for this job: Start practice interview... NEW!

1. Can you tell us about your previous experience in a fast-paced or high-pressure environment? How did you manage any challenges that arose?

2. Describe a time when you had to input information quickly and accurately. What techniques do you use to minimise errors?

3. How would you rate your computer skills, particularly in relation to data entry and navigating software systems? Can you provide any examples from your previous roles?

4. This role involves communicating with members of the public in potentially distressing situations. How do you approach such conversations?

5. Can you give an example of a situation where you had to handle a difficult caller? How did you resolve the situation?

1. Can you tell us about your previous experience in a fast-paced or high-pressure environment? How did you manage any challenges that arose?

2. Describe a time when you had to input information quickly and accurately. What techniques do you use to minimise errors?

3. How would you rate your computer skills, particularly in relation to data entry and navigating software systems? Can you provide any examples from your previous roles?

4. This role involves communicating with members of the public in potentially distressing situations. How do you approach such conversations?

5. Can you give an example of a situation where you had to handle a difficult caller? How did you resolve the situation?

More about the NHS

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Useful skills for an EMS 999 Call Handler: Click to view

EMS 999 Call Handler inCwmbran inCwmbran PUBLISHED WED 11 DEC 2024

Welsh Ambulance NHS Trust rKZtI2XT

About us You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

About us
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac