Welsh Ambulance NHS TrustrKZtI2XT
Play a crucial role in saving lives by being the first point of contact during emergencies.
Develop excellent communication and interpersonal skills by interacting with the public and healthcare professionals.
Experience a dynamic and varied work environment, with no two days being the same due to the unpredictability of 999 calls.
Gain valuable experience working in a team-oriented setting, fostering collaboration and support among colleagues.
Flexibility in work hours, with opportunities to work shifts, including evenings, weekends, and holidays.
Enhance your problem-solving skills and ability to work under pressure in a fast-paced setting.
Opportunity to contribute to the Welsh community, especially for Welsh speakers, promoting bilingual communication in emergency situations.
The Welsh Ambulance Service NHS Trust is seeking a 999 Call Handler to join their Clinical Contact Centre Team in Cwmbran. This role is crucial for managing emergency calls, requiring speed and accuracy in data entry, along with strong listening and keyboard skills. Candidates should possess good interpersonal abilities and ideally have experience working in small teams, as the job involves high-pressure situations and interacting with the public and healthcare professionals.
The position requires effective communication and customer care skills, with the flexibility to work on varying shifts that include evenings, weekends, and holidays. While proficiency in Welsh is desirable, both Welsh and English speakers are encouraged to apply.
The position requires effective communication and customer care skills, with the flexibility to work on varying shifts that include evenings, weekends, and holidays. While proficiency in Welsh is desirable, both Welsh and English speakers are encouraged to apply.
Play a crucial role in saving lives by being the first point of contact during emergencies.
Develop excellent communication and interpersonal skills by interacting with the public and healthcare professionals.
Experience a dynamic and varied work environment, with no two days being the same due to the unpredictability of 999 calls.
Gain valuable experience working in a team-oriented setting, fostering collaboration and support among colleagues.
Flexibility in work hours, with opportunities to work shifts, including evenings, weekends, and holidays.
Enhance your problem-solving skills and ability to work under pressure in a fast-paced setting.
Opportunity to contribute to the Welsh community, especially for Welsh speakers, promoting bilingual communication in emergency situations.
The Welsh Ambulance Service NHS Trust is offering an exciting opportunity for you to join the Clinical Contact Centre Team as a 999 Call Handler.
The role is an integral link in the chain of life and you will be required to input details speedily and accurately onto a computer system. Listening and keyboard skills are essential.
The environment can be pressured and challenging as is the unpredictability of 999 calls and therefore good interpersonal skills and experience of working in small teams would be beneficial.
As part of the role you will liaise with members of the public as well as Health Care Professionals andgood communication and customer care are essential skills required by the post.
You will be required to work an alternating shift pattern of variable length which will include out of hours, bank holidays and weekend duties.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
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1. Can you tell us about your previous experience in a fast-paced or high-pressure environment? How did you manage any challenges that arose?
2. Describe a time when you had to input information quickly and accurately. What techniques do you use to minimise errors?
3. How would you rate your computer skills, particularly in relation to data entry and navigating software systems? Can you provide any examples from your previous roles?
4. This role involves communicating with members of the public in potentially distressing situations. How do you approach such conversations?
5. Can you give an example of a situation where you had to handle a difficult caller? How did you resolve the situation?
1. Can you tell us about your previous experience in a fast-paced or high-pressure environment? How did you manage any challenges that arose?
2. Describe a time when you had to input information quickly and accurately. What techniques do you use to minimise errors?
3. How would you rate your computer skills, particularly in relation to data entry and navigating software systems? Can you provide any examples from your previous roles?
4. This role involves communicating with members of the public in potentially distressing situations. How do you approach such conversations?
5. Can you give an example of a situation where you had to handle a difficult caller? How did you resolve the situation?
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for an EMS 999 Call Handler:
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To work as an EMS 999 Call Handler in the UK, you will need a variety of skills and attributes to effectively manage emergency calls and assist in emergency situations. Here are some key skills and qualities:
1. Communication Skills: You must be able to communicate clearly and effectively, both verbally and in writing. Good listening skills are also essential to understand the needs of callers in high-pressure situations.
2. Calm Under Pressure: The ability to stay calm and focused during emergencies is crucial. You will often deal with distressed or panicked callers, and maintaining composure can help reassure them.
3. Decision-Making Skills: You need to think quickly and make decisions rapidly, often with limited information. Assessing situations effectively to determine the urgency of calls is vital.
4. Empathy and Compassion: Being able to convey empathy to callers who may be experiencing trauma or distress is important. Understanding their emotional state can help guide your responses.
5. Attention to Detail: Accurately capturing information and details about the emergency is essential for dispatching the correct resources. This includes paying attention to the location, nature of the incident, and any specific needs of the caller.
6. Multitasking Ability: Handling multiple calls or tasks simultaneously is often required, including inputting information into systems while still engaging with the caller.
7. Technical Skills: Familiarity with computer systems and telecommunications technology is important, as you will use various software to log calls, track incidents, and communicate with emergency responders.
8. Teamwork: Working collaboratively with other emergency services personnel and coordinators is crucial, so being a good team player is valuable.
9. Resilience: The job can be emotionally demanding, so resilience and the ability to cope with challenging situations is important to manage stress effectively.
10. Basic Medical Knowledge: While not always mandatory, having a basic understanding of first aid or emergency medical procedures can be beneficial when providing guidance to callers.
11. Adaptability: The ability to adapt to rapidly changing situations and evolving emergencies is critical for a 999 Call Handler.
12. Geographical Knowledge: Familiarity with local geography can help in providing accurate information for dispatching services.
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