Interview for Band 2 QE Outpatient Receptionist - Discover Great Care Jobs and Jobs In Care Today

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Practice Interview

Band 2 QE Outpatient Receptionist • Birmingham
University Hospitals Birmingham NHS Foundation Trust

Thank you for your interest in the position of Band 2 QE Outpatient Receptionist in Birmingham with University Hospitals Birmingham NHS Foundation Trust.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you tell us about your previous experience in a reception or customer service role, particularly in a healthcare setting? Can you tell us about your previous experience in a reception or customer service role, particularly in a healthcare setting?

2. What skills do you believe are essential for a receptionist working in a busy outpatient department? What skills do you believe are essential for a receptionist working in a busy outpatient department?

3. How do you prioritise delivering excellent customer service when you are faced with multiple patients needing assistance at the same time? How do you prioritise delivering excellent customer service when you are faced with multiple patients needing assistance at the same time?

4. Describe a time when you had to deal with a difficult patient or customer. How did you handle the situation? Describe a time when you had to deal with a difficult patient or customer. How did you handle the situation?

5. Can you provide an example of how you have effectively communicated important information to a patient or team member in your previous job? Can you provide an example of how you have effectively communicated important information to a patient or team member in your previous job?

6. How would you ensure clear communication with both patients and clinical staff in a hectic environment? How would you ensure clear communication with both patients and clinical staff in a hectic environment?

7. Have you had experience using electronic systems for booking appointments or managing patient information? How comfortable are you with learning new IT systems? Have you had experience using electronic systems for booking appointments or managing patient information? How comfortable are you with learning new IT systems?

8. This role requires you to be proficient with various software, including OPTIMS, Oceano, and Clinical Portal. How do you approach learning new technology? This role requires you to be proficient with various software, including OPTIMS, Oceano, and Clinical Portal. How do you approach learning new technology?

9. Working alongside nurses and clinicians is crucial in this role. How do you see your role complementing their responsibilities in the outpatient department? Working alongside nurses and clinicians is crucial in this role. How do you see your role complementing their responsibilities in the outpatient department?

10. Describe a situation where you had to work as part of a team to achieve a common goal. What was your contribution? Describe a situation where you had to work as part of a team to achieve a common goal. What was your contribution?

11. Working in a busy outpatient department can be stressful. How do you manage your stress and maintain a calm demeanour in high-pressure situations? Working in a busy outpatient department can be stressful. How do you manage your stress and maintain a calm demeanour in high-pressure situations?

12. Can you give an example of a time when you had to handle an unexpected situation or an emergency in a professional setting? Can you give an example of a time when you had to handle an unexpected situation or an emergency in a professional setting?

13. What do you believe is the most important aspect of providing support to patients during their visit to the clinic? What do you believe is the most important aspect of providing support to patients during their visit to the clinic?

14. How would you handle a scenario where a patient is confused about their appointment details or the procedures involved? How would you handle a scenario where a patient is confused about their appointment details or the procedures involved?

15. What does providing a "smooth and supportive" patient experience mean to you in the context of this role? What does providing a "smooth and supportive" patient experience mean to you in the context of this role?

16. How do you ensure that you follow all procedures and protocols consistently? Can you provide an example from your previous work? How do you ensure that you follow all procedures and protocols consistently? Can you provide an example from your previous work?

17. The role involves working Monday to Saturday between 08:00 and 18:00. Are you able to commit to this schedule? The role involves working Monday to Saturday between 08:00 and 18:00. Are you able to commit to this schedule?

18. How do you handle changes in your work routine or unexpected demands on your time? How do you handle changes in your work routine or unexpected demands on your time?

19. What motivated you to apply for this position at University Hospitals Birmingham NHS Foundation Trust? What motivated you to apply for this position at University Hospitals Birmingham NHS Foundation Trust?

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You can answer as many of these questions as you want. Good luck!

1. Can you tell us about your previous experience in a reception or customer service role, particularly in a healthcare setting?

queHA151 Experience and Background

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Interview Summary
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Role: Band 2 QE Outpatient Receptionist in Birmingham

Interviewed on Saturday 29 March 2025 at 11:51.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nBand 2 QE Outpatient Receptionist with University Hospitals Birmingham NHS Foundation Trust in Birmingham, West Midlands\n\n We are looking for, enthusiastic and experienced receptionists to work in QE Outpatient Department. The position advertised is full time, it is a public front facing receptionist role working on busy customer focussed reception desks dealing with high numbers of patients and IT systems booking appointments and dealing with queries as a Team. Applicants should have a good standard of education, keyboard skills, office procedures, excellent communication and customer care skills, and the ability to work in a very busy and often pressurized public environment. All training on the Hospitals IT systems will be given. QE OPD Receptionist, agenda for Change Band 2 Full Time 37.5hrs This position will involve providing frontline clinic reception services using the Trusts electronic systems OPTIMS, Oceano and Clinical Portal, to book patients in, confirming and or updating patient demographics as required, to follow the correct patient flow, book follow ups as requested electronically, scan and upload documentation, produce labels and other work on demand. Successful candidates will ensure all processes within the areas are followed consistently, working alongside Nurses, Clinicians and all other NHS OPD Services in ensuring the patients flow and experience for the outpatient appointment is as smooth as possible and dealt with supportively and professionally. You will join a fantastic existing team that between them, cover outpatients from Monday -- Saturday 08:00 -- 18:00 About us *Please Note : For a detailed job description for this vacancy, please see attached Job Description* "}