Interview for Ward Clerk - Coalville - Discover Great Care Jobs and Jobs In Care Today

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Ward Clerk - Coalville • Coalville
Leicestershire Partnership NHS Trust

Thank you for your interest in the position of Ward Clerk - Coalville in Coalville with Leicestershire Partnership NHS Trust.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you tell us a bit about yourself and why you are interested in the Ward Clerk position? Can you tell us a bit about yourself and why you are interested in the Ward Clerk position?

2. What do you know about Leicestershire Partnership NHS Trust and the services it provides? What do you know about Leicestershire Partnership NHS Trust and the services it provides?

3. Have you had any previous experience in a healthcare setting or a similar administrative role? If so, please elaborate. Have you had any previous experience in a healthcare setting or a similar administrative role? If so, please elaborate.

4. What administrative software or tools are you proficient in using, and how have they aided your previous roles? What administrative software or tools are you proficient in using, and how have they aided your previous roles?

5. How would you rate your organisational skills? Can you provide an example of a time when you had to manage multiple tasks simultaneously? How would you rate your organisational skills? Can you provide an example of a time when you had to manage multiple tasks simultaneously?

6. Can you describe a situation where you had to handle a difficult or distressed caller? How did you manage the situation? Can you describe a situation where you had to handle a difficult or distressed caller? How did you manage the situation?

7. How do you ensure that you maintain professionalism while being empathetic to patients and their families? How do you ensure that you maintain professionalism while being empathetic to patients and their families?

8. What strategies do you use to convey important information clearly and effectively to both visitors and staff? What strategies do you use to convey important information clearly and effectively to both visitors and staff?

9. This role requires working closely with a multi-disciplinary team. Can you give an example of how you’ve successfully collaborated with colleagues from different backgrounds? This role requires working closely with a multi-disciplinary team. Can you give an example of how you’ve successfully collaborated with colleagues from different backgrounds?

10. How do you prioritise supporting your team while also managing your administrative duties? How do you prioritise supporting your team while also managing your administrative duties?

11. Describe a time when you encountered an unexpected challenge while performing your duties. How did you handle it, and what was the outcome? Describe a time when you encountered an unexpected challenge while performing your duties. How did you handle it, and what was the outcome?

12. Being a Ward Clerk may expose you to emotional circumstances. How do you maintain your composure and professionalism in such situations? Being a Ward Clerk may expose you to emotional circumstances. How do you maintain your composure and professionalism in such situations?

13. The position requires working on a rota across a 7-day week. Are you comfortable with that, and how do you manage your work-life balance? The position requires working on a rota across a 7-day week. Are you comfortable with that, and how do you manage your work-life balance?

14. What qualities do you believe are essential for a successful Ward Clerk, and how do you embody those qualities? What qualities do you believe are essential for a successful Ward Clerk, and how do you embody those qualities?

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1. Can you tell us a bit about yourself and why you are interested in the Ward Clerk position?

queBot8g General Questions

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Interview Summary
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Role: Ward Clerk - Coalville in Coalville

Interviewed on Saturday 29 March 2025 at 12:44.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nWard Clerk - Coalville with Leicestershire Partnership NHS Trust in Coalville, Leicestershire\n\n We are looking for an enthusiastic and motivated individual to join our team as a Ward Clerk on Ward 4 at Coalville Community Hospital. Ward Clerks are a vital part of our very busy inpatient multi-disciplinary teams. You will often be the first point of contact on the telephone or face to face for visitors, relatives and external clinicians so you will be responsible for providing an excellent first impression. The ward provides care to patients who are medically fit for discharge and are awaiting assessment for a placement in a residential home or rehabilitation for discharge to their own home. You will always be visible and a source of knowledge and support for staff to ensure the smooth running of the ward. The post available is 15 hours per week which will be worked as two days 08.00 - 16.00 across a 7 day per week rota. If you are highly organised, have excellent communication skills and enjoy working with people then this role is for you! The ward is one of thirteen which form the Trusts Inpatient Community Health Services Division. You are welcome to visit during the application process to give you an insight to the role. If you would like to arrange a visit, please contact - jacqueline.mitchell17@nhs.net or 07917013535 Free parking is available on site. The local bus transport network has a stop close by. The Trust encourages a healthy work life balance and flexible working opportunities are available. To be the first point of contact for relatives and carers, answering telephone calls with patience and understanding. Providing day to day administrative and clerical support to the multi-disciplinary team. Supporting the staff to maintain excellent standards of record keeping, ensuring that all admissions and discharges are recorded correctly. Answering queries from visitors to the ward including professionals, signposting to other members of staff as required. Exposure to distressing or emotional circumstances may occur indirectly. About us If you like what you’ve read and would like more information on the duties and responsibilities of this role, please click onto ‘apply for this job’ and you will be re-directed to our vacancies page where you can review the Job Description and Person Specification. "}