1. Can you tell us a bit about yourself and why you are interested in the Ward Clerk position? Can you tell us a bit about yourself and why you are interested in the Ward Clerk position?
2. What do you know about Leicestershire Partnership NHS Trust and the services it provides? What do you know about Leicestershire Partnership NHS Trust and the services it provides?
3. Have you had any previous experience in a healthcare setting or a similar administrative role? If so, please elaborate. Have you had any previous experience in a healthcare setting or a similar administrative role? If so, please elaborate.
4. What administrative software or tools are you proficient in using, and how have they aided your previous roles? What administrative software or tools are you proficient in using, and how have they aided your previous roles?
5. How would you rate your organisational skills? Can you provide an example of a time when you had to manage multiple tasks simultaneously? How would you rate your organisational skills? Can you provide an example of a time when you had to manage multiple tasks simultaneously?
6. Can you describe a situation where you had to handle a difficult or distressed caller? How did you manage the situation? Can you describe a situation where you had to handle a difficult or distressed caller? How did you manage the situation?
7. How do you ensure that you maintain professionalism while being empathetic to patients and their families? How do you ensure that you maintain professionalism while being empathetic to patients and their families?
8. What strategies do you use to convey important information clearly and effectively to both visitors and staff? What strategies do you use to convey important information clearly and effectively to both visitors and staff?
9. This role requires working closely with a multi-disciplinary team. Can you give an example of how you’ve successfully collaborated with colleagues from different backgrounds? This role requires working closely with a multi-disciplinary team. Can you give an example of how you’ve successfully collaborated with colleagues from different backgrounds?
10. How do you prioritise supporting your team while also managing your administrative duties? How do you prioritise supporting your team while also managing your administrative duties?
11. Describe a time when you encountered an unexpected challenge while performing your duties. How did you handle it, and what was the outcome? Describe a time when you encountered an unexpected challenge while performing your duties. How did you handle it, and what was the outcome?
12. Being a Ward Clerk may expose you to emotional circumstances. How do you maintain your composure and professionalism in such situations? Being a Ward Clerk may expose you to emotional circumstances. How do you maintain your composure and professionalism in such situations?
13. The position requires working on a rota across a 7-day week. Are you comfortable with that, and how do you manage your work-life balance? The position requires working on a rota across a 7-day week. Are you comfortable with that, and how do you manage your work-life balance?
14. What qualities do you believe are essential for a successful Ward Clerk, and how do you embody those qualities? What qualities do you believe are essential for a successful Ward Clerk, and how do you embody those qualities?
You can answer as many of these questions as you want.
Good luck!
