Ward Clerk - Coalville inCoalville inCoalville PUBLISHED MON 9 DEC 2024

Band 2 PERMANENT
MULTI-DISCIPLINARY NHS PARKING

Leicestershire Partnership NHS Trust rPExmVG6

Key role in a multi-disciplinary team, contributing to patient care and ward efficiency.

First point of contact, allowing the opportunity to create a positive first impression on visitors and external clinicians.

Flexible working hours, promoting a healthy work-life balance with a part-time position of 15 hours per week.

Free parking available on site, enhancing convenience for staff commuting to work.

Proximity to local bus transport, providing ease of access for commuting.

Opportunity for personal development and exposure to various administrative tasks within a health care setting.

Leicestershire Partnership NHS Trust is seeking a motivated and enthusiastic Ward Clerk to join Ward 4 at Coalville Community Hospital. This role is essential within the busy multi-disciplinary team, serving as the first point of contact for visitors, patients, and external clinicians both in person and via phone. The Ward Clerk will provide administrative support, maintain accurate records of admissions and discharges, and assist staff in ensuring the smooth operation of the ward, which cares for medically fit patients awaiting further assessments for discharge.

The position offers 15 hours of work per week, spread over two days from 08:00 to 16:00 on a 7-day rotation. Candidates should possess excellent organisational and communication skills and enjoy engaging with people. The Trust promotes a healthy work-life balance and offers flexible working opportunities. Interested applicants may arrange a site visit for further insights into the role. Free parking and convenient local bus transport are available.

We are looking for an enthusiastic and motivated individual to join our team as a Ward Clerk on Ward 4 at Coalville Community Hospital.

Ward Clerks are a vital part of our very busy inpatient multi-disciplinary teams. You will often be the first point of contact on the telephone or face to face for visitors, relatives and external clinicians so you will be responsible for providing an excellent first impression.

The ward provides care to patients who are medically fit for discharge and are awaiting assessment for a placement in a residential home or rehabilitation for discharge to their own home.

You will always be visible and a source of knowledge and support for staff to ensure the smooth running of the ward.

The post available is 15 hours per week which will be worked as two days 08.00 - 16.00 across a 7 day per week rota. If you are highly organised, have excellent communication skills and enjoy working with people then this role is for you!

The ward is one of thirteen which form the Trusts Inpatient Community Health Services Division. You are welcome to visit during the application process to give you an insight to the role. If you would like to arrange a visit, please contact - or

Free parking is available on site.

The local bus transport network has a stop close by.

The Trust encourages a healthy work life balance and flexible working opportunities are available.

To be the first point of contact for relatives and carers, answering telephone calls with patience and understanding.
Providing day to day administrative and clerical support to the multi-disciplinary team.
Supporting the staff to maintain excellent standards of record keeping, ensuring that all admissions and discharges are recorded correctly.
Answering queries from visitors to the ward including professionals, signposting to other members of staff as required.
Exposure to distressing or emotional circumstances may occur indirectly.

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If you like what you’ve read and would like more information on the duties and responsibilities of this role, please click onto ‘apply for this job’ and you will be re-directed to our vacancies page where you can review the Job Description and Person Specification.

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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Ward Clerk - Coalville: Click to view

To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:

Essential Skills:

1. Administrative Skills:

- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).

- Experience with filing systems and maintaining accurate records.

- Ability to manage appointments and scheduling.

2. Communication Skills:

- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.

- Ability to convey information clearly and effectively.

3. Interpersonal Skills:

- A compassionate and approachable manner when dealing with patients and their families.

- Ability to work as part of a team within a busy healthcare environment.

4. Organizational Skills:

- Excellent organizational abilities to manage multiple tasks and prioritize effectively.

- Attention to detail to ensure accuracy in patient records and documentation.

5. Customer Service Skills:

- A focus on providing high-quality service to patients and visitors.

- Ability to handle inquiries and complaints in a professional manner.

6. Computer Skills:

- Familiarity with electronic patient record systems and other healthcare-related software.

- Basic IT skills for troubleshooting common issues.

Additional Skills:

1. Knowledge of Health and Safety Regulations:

- Understanding of healthcare policies and procedures to maintain a safe environment.

2. Confidentiality Awareness:

- Awareness of data protection and confidentiality issues related to patient information.

3. Problem-Solving Skills:

- Ability to identify issues and resolve them quickly and effectively.

4. Flexibility and Adaptability:

- Willingness to work various shifts, including evenings and weekends, as required.

Qualifications:

- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.

- Previous experience in a healthcare setting or administrative role can be beneficial.

- Some positions may require specific training or certifications related to healthcare administration or patient care.

Personal Qualities:

- Patience and empathy towards patients and their families.

- A proactive attitude and the ability to work under pressure.

- Strong work ethic and reliability.

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Ward Clerk - Coalville inCoalville inCoalville PUBLISHED MON 9 DEC 2024

Leicestershire Partnership NHS Trust rPExmVG6

About us If you like what you’ve read and would like more information on the duties and responsibilities of this role, please click onto ‘apply for this job’ and you will be re-directed to our vacancies page where you can review the Job Description and Person Specification.

About us
If you like what you’ve read and would like more information on the duties and responsibilities of this role, please click onto ‘apply for this job’ and you will be re-directed to our vacancies page where you can review the Job Description and Person Specification.