{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nGP Receptionist - Part Time (20hrs) with The Heath Surgery in Lincoln, Lincolnshire\n\n Principle Responsibilities 1. Receive patients requests for advice and assistance on the telephone or face to face in a prompt, friendly and efficient fashion. 2. Use the computerised appointments system (awareness of manual systems should the computer go down) to make appointments for patients with the medical staff. 3. Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. 4. Explain practice arrangements for formal requirements to new patients and those seeking temporary cover, including overseas visitors. Ensure procedures are completed. 5. Advise patients of relevant charges for private (non General Medical Services) services, and deal with payments according to practice procedure. 6. Enter requests for home visits into the visits section of the computer system stating all relevant information, and where necessary inform the doctor. 7. Ensure accurate message taking for GPs and Nurses and communicate effectively. 8. Ensure that repeat prescriptions are prepared and ready for collection within two working days. Regular daily checking of emails and the internet order line. 9. Ensure reception and waiting areas are kept neat and tidy. Waiting room displays should be up to date and reviewed on a regular basis for good patient communication. 10. Service refreshments and prepare for meetings, when required. 11. Report any significant events, incidents and complaints to the Practice Manager, following practice protocols. 12. Photocopying and emailing of information as necessary to support the administration of the practice. 1. Ensuring stationery levels are maintained and shortfalls reported to the Practice Manage. 15. Any other duties fitting of this post. Management of Appointment System 1 Ensure total familiarity with the appointment systems including regular and incidental variations. 2 Book appointments and recalls ensuring sufficient information is recorded to retrieve the medical record. Start and end of the Day Procedures 1. Open up premises at start of day and make all necessary preparations to receive patients. This includes switching on the check-in screen and PowerPoint presentation on the television. 2. At the end of day, switch off check-in screen, television presentation and ensure the building is secured and lights off. The burglar alarm must be set before leaving. Security procedures must be followed to secure reception office and building 3 Monitor the effectiveness of the computer system and report any problems or variations to the Practice Manager. We are looking to recruit an enthusiastic and hard-working Receptionist to join our friendly GP Practice team based in Bracebridge Heath, Lincoln. Must have worked in a GP Setting previously and have SystmOne knowledge. To act as a mediator between the clinicans and the patients and as an office organiser who manages the crucial data regarding the health of patients within the practice. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. "}