Interview for TOCH - Discharge Coordinator - Conquest - Discover Great Care Jobs and Jobs In Care Today

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Practice Interview

TOCH - Discharge Coordinator - Conquest • Hastings
East Sussex Healthcare NHS Trust

Thank you for your interest in the position of TOCH - Discharge Coordinator - Conquest in Hastings with East Sussex Healthcare NHS Trust.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you tell us about your previous experience in health or social care? How has it prepared you for this role? Can you tell us about your previous experience in health or social care? How has it prepared you for this role?

2. Although hospital experience is not essential, do you have any relevant experience in an acute hospital setting? If so, please describe it. Although hospital experience is not essential, do you have any relevant experience in an acute hospital setting? If so, please describe it.

3. Have you worked in a multi-agency team before? If yes, what was your role, and how did you contribute to team success? Have you worked in a multi-agency team before? If yes, what was your role, and how did you contribute to team success?

4. This role requires excellent communication skills. Can you provide an example of a time when you successfully communicated complex information to a patient or their family? This role requires excellent communication skills. Can you provide an example of a time when you successfully communicated complex information to a patient or their family?

5. How do you handle difficult conversations with patients or their relatives regarding discharge processes? How do you handle difficult conversations with patients or their relatives regarding discharge processes?

6. Describe a situation where you had to liaise with different teams or departments. How did you ensure effective communication between all parties involved? Describe a situation where you had to liaise with different teams or departments. How did you ensure effective communication between all parties involved?

7. Customer care is vital for this position. Can you give an example of a time when you provided exceptional service to a patient or client? Customer care is vital for this position. Can you give an example of a time when you provided exceptional service to a patient or client?

8. How would you assess a patient's satisfaction with the discharge process, and what actions would you take to address any concerns? How would you assess a patient's satisfaction with the discharge process, and what actions would you take to address any concerns?

9. Working within a multi-agency team can sometimes lead to differing priorities. How would you manage conflicts that may arise between team members about a patient's discharge? Working within a multi-agency team can sometimes lead to differing priorities. How would you manage conflicts that may arise between team members about a patient's discharge?

10. Describe your approach when attending discharge meetings. What do you think is vital to ensure a productive discussion? Describe your approach when attending discharge meetings. What do you think is vital to ensure a productive discussion?

11. Can you discuss a challenging case you've encountered in your previous work? What steps did you take to resolve the situation? Can you discuss a challenging case you've encountered in your previous work? What steps did you take to resolve the situation?

12. How would you ensure safe and timely discharges, particularly when facing delays or complications? How would you ensure safe and timely discharges, particularly when facing delays or complications?

13. The role requires cross-site cover on occasion. Are you comfortable with this flexibility, and how would you manage it? The role requires cross-site cover on occasion. Are you comfortable with this flexibility, and how would you manage it?

14. How do you prioritise tasks when dealing with multiple discharges at the same time? How do you prioritise tasks when dealing with multiple discharges at the same time?

15. What interests you about this position and working for East Sussex Healthcare NHS Trust? What interests you about this position and working for East Sussex Healthcare NHS Trust?

16. How do you stay updated on best practices in patient discharge and transfer of care? How do you stay updated on best practices in patient discharge and transfer of care?

17. The role requires weekend work on a rotational basis. Are you prepared and willing to meet these scheduling requirements? The role requires weekend work on a rotational basis. Are you prepared and willing to meet these scheduling requirements?

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You can answer as many of these questions as you want. Good luck!

1. Can you tell us about your previous experience in health or social care? How has it prepared you for this role?

quetxRCE Experience and Background

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Interview Summary
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Role: TOCH - Discharge Coordinator - Conquest in Hastings

Interviewed on Saturday 29 March 2025 at 10:35.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nTOCH - Discharge Coordinator - Conquest with East Sussex Healthcare NHS Trust in Hastings\n\n An exciting opportunity has arisen for Discharge Co-ordinators to join our Transfer of Care Hub working with colleagues from both health & social care. We are seeking applicants with recent experience of providing direct health or social care to patients, hospital experience is desirable but not essential as full training will be provided. Evidence of customer care and excellent communication skills is an advantage for this role. Educated to GCSE or equivalent level with evidence of good literacy and numeracy, as well as good communication skills.. Persons appointed will be supported with competencies & development You will be based at Conquest Hospital, however there may be a requirement on occasion for cross-site cover. You will be expected to work weekends on a rotational basis. The role of the Discharge Co-Ordinator will be an integral part of the integrated discharge team and will be responsible for assisting the multi-agency teams with safe and timely discharges from the acute hospital setting. You will attend and feed information into enhanced discharge meetings, liaise with patients, carers and their families and where applicable attend patient panel meetings. About us Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us. "}