1. Can you tell us about your previous experience in health or social care? How has it prepared you for this role? Can you tell us about your previous experience in health or social care? How has it prepared you for this role?
2. Although hospital experience is not essential, do you have any relevant experience in an acute hospital setting? If so, please describe it. Although hospital experience is not essential, do you have any relevant experience in an acute hospital setting? If so, please describe it.
3. Have you worked in a multi-agency team before? If yes, what was your role, and how did you contribute to team success? Have you worked in a multi-agency team before? If yes, what was your role, and how did you contribute to team success?
4. This role requires excellent communication skills. Can you provide an example of a time when you successfully communicated complex information to a patient or their family? This role requires excellent communication skills. Can you provide an example of a time when you successfully communicated complex information to a patient or their family?
5. How do you handle difficult conversations with patients or their relatives regarding discharge processes? How do you handle difficult conversations with patients or their relatives regarding discharge processes?
6. Describe a situation where you had to liaise with different teams or departments. How did you ensure effective communication between all parties involved? Describe a situation where you had to liaise with different teams or departments. How did you ensure effective communication between all parties involved?
7. Customer care is vital for this position. Can you give an example of a time when you provided exceptional service to a patient or client? Customer care is vital for this position. Can you give an example of a time when you provided exceptional service to a patient or client?
8. How would you assess a patient's satisfaction with the discharge process, and what actions would you take to address any concerns? How would you assess a patient's satisfaction with the discharge process, and what actions would you take to address any concerns?
9. Working within a multi-agency team can sometimes lead to differing priorities. How would you manage conflicts that may arise between team members about a patient's discharge? Working within a multi-agency team can sometimes lead to differing priorities. How would you manage conflicts that may arise between team members about a patient's discharge?
10. Describe your approach when attending discharge meetings. What do you think is vital to ensure a productive discussion? Describe your approach when attending discharge meetings. What do you think is vital to ensure a productive discussion?
11. Can you discuss a challenging case you've encountered in your previous work? What steps did you take to resolve the situation? Can you discuss a challenging case you've encountered in your previous work? What steps did you take to resolve the situation?
12. How would you ensure safe and timely discharges, particularly when facing delays or complications? How would you ensure safe and timely discharges, particularly when facing delays or complications?
13. The role requires cross-site cover on occasion. Are you comfortable with this flexibility, and how would you manage it? The role requires cross-site cover on occasion. Are you comfortable with this flexibility, and how would you manage it?
14. How do you prioritise tasks when dealing with multiple discharges at the same time? How do you prioritise tasks when dealing with multiple discharges at the same time?
15. What interests you about this position and working for East Sussex Healthcare NHS Trust? What interests you about this position and working for East Sussex Healthcare NHS Trust?
16. How do you stay updated on best practices in patient discharge and transfer of care? How do you stay updated on best practices in patient discharge and transfer of care?
17. The role requires weekend work on a rotational basis. Are you prepared and willing to meet these scheduling requirements? The role requires weekend work on a rotational basis. Are you prepared and willing to meet these scheduling requirements?
You can answer as many of these questions as you want.
Good luck!
