1. Can you tell us a little about yourself and your background in administrative roles? Can you tell us a little about yourself and your background in administrative roles?
2. Why are you interested in working for the London North West University Healthcare NHS Trust specifically? Why are you interested in working for the London North West University Healthcare NHS Trust specifically?
3. What experience do you have in providing administrative support in a healthcare setting? What experience do you have in providing administrative support in a healthcare setting?
4. How familiar are you with the Patient Access System (PAS) or similar patient management systems? How familiar are you with the Patient Access System (PAS) or similar patient management systems?
5. Can you describe your experience with managing patient appointments and dealing with patient records? Can you describe your experience with managing patient appointments and dealing with patient records?
6. How do you ensure that your communication with patients and staff remains professional and courteous, especially in challenging situations? How do you ensure that your communication with patients and staff remains professional and courteous, especially in challenging situations?
7. Describe a time when you had to manage an angry or upset patient. How did you handle that situation? Describe a time when you had to manage an angry or upset patient. How did you handle that situation?
8. How would you respond if someone approached you with a question that is outside your area of responsibility? How would you respond if someone approached you with a question that is outside your area of responsibility?
9. The role requires maintaining an uncluttered and tidy reception area. How do you prioritise your tasks in order to keep an area organised? The role requires maintaining an uncluttered and tidy reception area. How do you prioritise your tasks in order to keep an area organised?
10. Can you explain your approach to filing documents according to Information Governance policies? What steps do you take to ensure compliance? Can you explain your approach to filing documents according to Information Governance policies? What steps do you take to ensure compliance?
11. Describe a situation where you identified a discrepancy in patient records. What steps did you take to resolve it? Describe a situation where you identified a discrepancy in patient records. What steps did you take to resolve it?
12. In what ways do you handle competing priorities, especially during busy times in the outpatient department? In what ways do you handle competing priorities, especially during busy times in the outpatient department?
13. The job requires supporting managers and supervisors in developing a patient-focused service. How do you define a patient-focused service, and how would you contribute to this? The job requires supporting managers and supervisors in developing a patient-focused service. How do you define a patient-focused service, and how would you contribute to this?
14. How do you adapt to changes within a team or workplace? How do you adapt to changes within a team or workplace?
15. Are you comfortable using various forms of communication (e.g., email, phone, face-to-face) to convey messages? Can you provide an example of when you’ve had to employ multiple communication methods for effective information sharing? Are you comfortable using various forms of communication (e.g., email, phone, face-to-face) to convey messages? Can you provide an example of when you’ve had to employ multiple communication methods for effective information sharing?
16. How proficient are you with Microsoft Office Suite or other relevant software that may aid in your administrative functions? How proficient are you with Microsoft Office Suite or other relevant software that may aid in your administrative functions?
17. How do you ensure that patient data is handled sensitively and in compliance with relevant regulations? How do you ensure that patient data is handled sensitively and in compliance with relevant regulations?
18. Describe how you would ensure that proper processes are followed for audits and handling walk-in patients. Describe how you would ensure that proper processes are followed for audits and handling walk-in patients.
19. What do you think is the most challenging aspect of this role, and how would you address it? What do you think is the most challenging aspect of this role, and how would you address it?
You can answer as many of these questions as you want.
Good luck!
