Interview for Band 4 Community Wellbeing Officer - Discover Great Care Jobs and Jobs In Care Today

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Practice Interview

Band 4 Community Wellbeing Officer • Birmingham
Birmingham Community Healthcare NHS FT

Thank you for your interest in the position of Band 4 Community Wellbeing Officer in Birmingham with Birmingham Community Healthcare NHS FT.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. What experience do you have in community health services or working with vulnerable populations? What experience do you have in community health services or working with vulnerable populations?

2. Describe a situation where you had to navigate health services or resources for someone. What approach did you take? Describe a situation where you had to navigate health services or resources for someone. What approach did you take?

3. Have you previously worked in a role that required signposting individuals to services or support? Could you share an example? Have you previously worked in a role that required signposting individuals to services or support? Could you share an example?

4. How would you approach communicating with a patient or individual who is anxious or distressed? How would you approach communicating with a patient or individual who is anxious or distressed?

5. Can you give us an example of a successful collaboration with other organisations or agencies? What was your role in that collaboration? Can you give us an example of a successful collaboration with other organisations or agencies? What was your role in that collaboration?

6. How do you prioritise tasks when managing multiple responsibilities, especially when faced with urgent requests for support? How do you prioritise tasks when managing multiple responsibilities, especially when faced with urgent requests for support?

7. What early intervention health messages do you think are most important when supporting community wellbeing, and why? What early intervention health messages do you think are most important when supporting community wellbeing, and why?

8. In this role, you might need to produce information in accessible formats. Can you describe an instance where you had to adapt communication to meet diverse needs? In this role, you might need to produce information in accessible formats. Can you describe an instance where you had to adapt communication to meet diverse needs?

9. Can you describe a time when you had to lead a group or support junior staff? How did you approach this responsibility? Can you describe a time when you had to lead a group or support junior staff? How did you approach this responsibility?

10. What methods would you use to collect feedback from individuals receiving support? How would you use this feedback to improve services? What methods would you use to collect feedback from individuals receiving support? How would you use this feedback to improve services?

11. How do you keep yourself updated with best practices in community health and wellbeing? How do you keep yourself updated with best practices in community health and wellbeing?

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You can answer as many of these questions as you want. Good luck!

1. What experience do you have in community health services or working with vulnerable populations?

queiWfok Can you tell us a bit about your background and how it has prepared you for this role

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Interview Summary
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Role: Band 4 Community Wellbeing Officer in Birmingham

Interviewed on Saturday 29 March 2025 at 09:36.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nBand 4 Community Wellbeing Officer with Birmingham Community Healthcare NHS FT in Birmingham\n\n This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. Previous applicants need not apply We are looking for enthusiastic, reliable and approachable individuals to take on the challenge of being the newest member of Birmingham Community Healthcare Charity Team. The Direct Access to Wellbeing service (DAWS Team) is a brand-new project team that is part of the wider BCHC Charity. The post will involve supporting individuals while in the care of BCHC, following discharge to home, at community events and following referrals from our partners, to offer advice and guidance, along with practical measures to support people to live better for longer and to be well and warm at home. Career development, flexible working and staff support are all high priority in the Trust and especially within the DAWs and Charity teams, making this a great place to work. If you feel the skills and/or experience you have could support the most vulnerable in our society to live better for longer and to stay safe warm and well at home, we encourage you to contact us for an informal discussion about the role. The Community Wellbeing Officer is a key role within the BCHC Charity Project 'Keeping Warm and Well'. As part of the Direct Access to Wellbeing (DAWs) Team the post holder will deliver early intervention signposting and support to patients, their families and the wider community in which BCHC operates. The post involves having an awareness of BCHC health services and the wider NHS Support available allowing you to sign post individuals as required, offering Health and wellbeing guidance, early intervention health messages such as healthy eating, oral health and falls prevention. The CWO role will also include offering energy saving tricks and tips, signposting individuals who are living in fuel poverty as well as offering a simple benefit check and referral for further support including the Priority Service Register (PSR)as needed. Demonstrate a high level of communication and interpersonal skills in dealing with a wide range of NHS staff and external agencies and organisations. The post holder will engage with individuals face to face and via telephone offer signposting, support, equipment, funding and additional items as required. The post holder will link in with the wider BCHC services, NHS services and voluntary sector to ensure individuals are aware of available resources with the BCHC profile. About us Manage project engagement activities within a certain area of the BCHC profile ensuring the project objectives are delivered and deadlines achieved. Understanding the needs of the beneficiaries and collecting necessary information to offer the appropriate support including signposting and referrals to external agencies. Manage feedback and complaints from patients or individuals and seek to resolve issues in a proactive and patient or individually orientated manner. Communicate effectively, appropriately and compassionately with patients, carers and families via phone and face to face in relation to all project activities. Work alongside services to ensure the direct access to wellbeing model is understood and embedded to enable patients and their carers to receive the support available to help individuals live better for longer and supporting people to be warm and well at home. Produce information in accessible forms taking account of the diverse needs of our patients and individuals, seeking support from wider BCHC services as required. Engage with individuals to give specific advice or complete tools related to the project outcomes including but not limited to health services, energy efficiency and initial benefits screening. To support stock levels ensuring items are regularly ordered and to raise requisitions via external support partners as specified by the senior project staff. To support in the scoping and delivery of events, ensuring the project has a visible presence at events to maximise impact. Record, analyse and monitor evaluations following attendance at events or after a contact ensuring the projects predetermined goals have been achieved. Maintain confidentiality in all aspects of duty including patient and carer data. Support junior staff with any training needs and provide direction and supervision as required. To delegate tasks appropriately to junior staff as needed in terms of team generic inbox, leaflet packs, venue bookings, calendar planning etc. This may require allocating and re-allocating tasks to meet organisational and team delivery and requirements. To provide senior staff with regular updates flagging where there are issues regarding Individual and team capacity/ venue issues/ issues with ability to meet demand as pre-determined by the project. To co-ordinate, monitor and problem solve scheduling of the wider project activities where staff are off sick or there is a clash in appointments, by liaising with senior staff to reduce cancellations of activity. To follow agreed branding and formatting of materials and standards within the BCHC Charity and project branding agreements. To support with monitoring of the team generic email in box, responding appropriately and in a timely manner. To provide support to the wider BCHC Charity as required. Engaging with high level administration duties such as answering phone calls and emails, organising of paperwork and responding to queries. To promote the wider charity objectives and activities to increase the reach of the charity and its impact Attend and participate in team meetings and other ad hoc meetings when necessary. "}