Interview for Health Care Assistant (including Reception) - Discover Great Care Jobs and Jobs In Care Today

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Practice Interview

Health Care Assistant (including Reception) • Bishop Auckland
Woodview Medical Practice

Thank you for your interest in the position of Health Care Assistant (including Reception) in Bishop Auckland with Woodview Medical Practice.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you tell us about your previous experience as a Health Care Assistant or in a similar role? What specific skills did you develop? Can you tell us about your previous experience as a Health Care Assistant or in a similar role? What specific skills did you develop?

2. What motivated you to apply for this position at Woodview Medical Practice? What motivated you to apply for this position at Woodview Medical Practice?

3. Have you had any experience working within primary care? If so, please elaborate on your role and responsibilities. Have you had any experience working within primary care? If so, please elaborate on your role and responsibilities.

4. What specific clinical tasks are you most comfortable performing, such as venepuncture, ECGs, or administering vaccinations? What specific clinical tasks are you most comfortable performing, such as venepuncture, ECGs, or administering vaccinations?

5. Can you explain your understanding of infection control measures when assisting with patient care or minor surgeries? Can you explain your understanding of infection control measures when assisting with patient care or minor surgeries?

6. How do you ensure that you are working within your competencies, especially when it comes to clinical tasks? How do you ensure that you are working within your competencies, especially when it comes to clinical tasks?

7. What computer systems have you previously used in healthcare settings? Do you have any experience with SystmOne? What computer systems have you previously used in healthcare settings? Do you have any experience with SystmOne?

8. Describe a time when you had to manage multiple priorities. How did you ensure that each task was completed efficiently? Describe a time when you had to manage multiple priorities. How did you ensure that each task was completed efficiently?

9. How do you handle confidential patient information to ensure compliance with data protection regulations? How do you handle confidential patient information to ensure compliance with data protection regulations?

10. Effective communication is critical in healthcare. Can you describe a situation where you had to communicate with a difficult patient or family member? Effective communication is critical in healthcare. Can you describe a situation where you had to communicate with a difficult patient or family member?

11. How do you approach working within a multi-disciplinary team? Can you give an example of a successful collaboration? How do you approach working within a multi-disciplinary team? Can you give an example of a successful collaboration?

12. When receiving a new patient, what steps do you take to make them feel comfortable and informed? When receiving a new patient, what steps do you take to make them feel comfortable and informed?

13. Can you describe a challenging situation you faced in your previous role, and how you handled it? Can you describe a challenging situation you faced in your previous role, and how you handled it?

14. How would you manage a situation where a patient arrived without an appointment but needed urgent care? How would you manage a situation where a patient arrived without an appointment but needed urgent care?

15. In a fast-paced environment, how do you ensure that you remain efficient while maintaining a high standard of care? In a fast-paced environment, how do you ensure that you remain efficient while maintaining a high standard of care?

16. This position includes regular training opportunities. How do you approach continuing professional development? This position includes regular training opportunities. How do you approach continuing professional development?

17. What areas do you believe you need to improve on, and how do you plan to address these? What areas do you believe you need to improve on, and how do you plan to address these?

18. Why do you think health promotion and patient education are important in your role as a Health Care Assistant? Why do you think health promotion and patient education are important in your role as a Health Care Assistant?

19. What do you believe are the most important qualities for a Health Care Assistant to possess? What do you believe are the most important qualities for a Health Care Assistant to possess?

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You can answer as many of these questions as you want. Good luck!

1. Can you tell us about your previous experience as a Health Care Assistant or in a similar role? What specific skills did you develop?

que5YO02 General Experience and Motivation

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Interview Summary
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Role: Health Care Assistant (including Reception) in Bishop Auckland

Interviewed on Friday 4 April 2025 at 22:06.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nHealth Care Assistant (including Reception) with Woodview Medical Practice in Bishop Auckland, County Durham\n\n An opportunity has arisen for a Health Care Assistant/Administrator to join our team at Woodview Medical Practice. The successful candidate should have experience in a similar role or be motivated and keen to learn, together with excellent communication skills. The role would predominantly be a Health Care Assistant with the opportunity to support the admin team on a Friday. Training will be offered. Experience working within Primary Care and SystmOne would be an advantage. The role consists of running your own clinic of patients as well as supporting the GPs and Practice Nurse. Your hours would include face to face appointments as well as administrative time to complete stock checks, undertake room checks and regular checks of the emergency trolley and GP bags. You would be expected to work within your competency and the role would consist of venepuncture, ECGs, hypertension reviews, dressings, basic observations, urinalysis, NHS healthchecks, vaccinations including flu, B12, covid and RSV. The administrative hours would be to support the team on reception; answering the telephone, greeting patients, handing out medication, actioning tasks from GPs, arranging appointments etc. About us Job summary: The Health Care Assistant will work as part of the clinical team carrying out a range of duties ensuring that the highest standard of care is afforded to patients at all times. Duties and responsibilities: Undertake routine tasks related to patient care ensuring clinical protocols are followed, referring to GPs when necessary. Routine tasks will include: dressings, removal of sutures, blood pressure monitoring, phlebotomy and ECGs. Undertake routine preventative work related to patient care including routine flu, covid, pneumococcal and RSV vaccinations. Assist GPs with minor surgery and coil fittings. Chaperone and assist patients where appropriate who are being examined by another clinician. Monitor QOF targets as required and maintain a high standard of achievement. Participate in any relevant health promotion and screening activities to promote the health and wellbeing of patients as well as referring to preventative programmes. Maintain the GP clinical rooms: stock levels are maintained, and items are rotated as necessary and maintain and clean any equipment. Maintain accurate records. Monitor the temperature of the treatment room fridge, ensuring the protocol is followed. Attend and participate in any Practice meetings when required. Ensure that anomalies are reported to a senior member of staff. Notify the GP/Nurse of any significant patient issues. Liaise with and assist members of the administration team. Undertake monthly rooms checks and checks of emergency trolley and GP bags. Job summary: Receptionist Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job responsibilities: Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually. Enter patient information on to the computer as required. Ensure complaints are dealt with as per the complaints procedure in a courteous and efficient manner. Ensure that all new patients are registered onto the computer system promptly and accurately Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager. Scan patient-related documents onto their medical record using read codes as agreed by the clinical team Action any tasks or highlights "}