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Facilities Assistant with Starling Bank in Cardiff, Wales, United Kingdom
Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. T he role: We are a dynamic, solution-driven Facilities Management team with high-quality service at the forefront of everything we do. The Facilities team creates and provides our people with an engaging workplace experience. We are seeking a Facilities Assistant to join the expanding Cardiff team to meet the demands of an ever-growing office environment.. As the Facilities Assistant, you'll be responsible for supporting the delivery of an efficient, effective, and flexible facilities service, to enable the successful operation of the property. The main purpose of this role is to help with the effective running of the Facilities function for our Cardiff office. You will ensure systems and services are delivered professionally and efficiently, liaising effectively with team members, building management, and external contractors. You will also: Be a welcoming face in the Cardiff office by taking care of our employees and guests Communicating with our employees via email and Slack, answering any queries or concerns Daily building walk rounds, reporting faults, building issues, and housekeeping. Ensuring the office, meeting rooms, and kitchens are tidy and fully stocked with refreshments Managing the meeting room / training room coordination. Working closely with stakeholders organising department training sessions and having full ownership of completing the furniture set ups frequently and creating layouts to suit the booking request Maintain open communications and relationships with colleagues, suppliers and stakeholders to help improve service levels Complete reception duties covering lunch breaks and absences Taking on new tasks and assisting the wider UK Facilities team as and when required Receiving and processing incoming and outgoing post and following due procedures Various administrative tasks to support the business; printing and posting ad hoc letters received in the Facilities inbox Health and Safety responsibilities including admin and updating H&S signage/info posters Log all issues (air con temperature, lighting, broken doors/furniture, utility usage etc), organising repair works with building management and contractors Ensure external contractors attend site as per maintenance schedule and that all necessary documentation including RAMS and training certificates are available in advance Act as a First Aider, Fire Warden for the office Assisting with the receiving of goods and equipment and storing deliveries You will work 5 days in the office, Monday - Friday, between the hours of 8:00am and 5:30pm. Requirements Experience working within a fast-paced and varied role. An enthusiastic ‘can do' attitude, quick thinking and proactive, with experience working within a corporate facilities team; Showcase close attention to detail with the ability to juggle a range of tasks in a frontline role, and deliver first-class customer service skills Proactive approach to ensure the prompt resolution of all day-to-day challenges associated with the running of the Starling Bank offices Utilise strong problem-solving skills, with a logical approach to troubleshooting issues A commitment to maintaining high standards of cleanliness and ensuring Health & Safety regulations are adhered to Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.