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HR Hub Administrator with London Ambulance Service in Liverpool, England, United Kingdom
Job Summary Previous applicants need not apply. 1 Fixed Term. 37.5 HPW Base Estuary point Speke, Liverpool and Agile working. You will be required to work part of the transactional HR Hub Team, were you will have a passion for supporting an efficient, cost effective and customer focused service to the organisation. You will be responsible for providing guidance and first line advice to managers and staff across the Trust on HR transactional administrative processes, associated policies and procedures, and dealing with general queries. You should have experience of a wide range of clerical duties in a highly pressured customer orientated environment; experience of HR/Payroll systems and web based packages is required, as is a high level of data input skills with ECDL or equivalent experience. Experience in ESR and/or Trac Jobs would be an advantage. Knowledge of HR related administrative procedures to NVQ level 3 or equivalent, statutory regulations and Agenda for Change Terms and conditions is essential, as is experience of recruitment processes and procedures. You must be able to demonstrate excellent organisational skills with the ability to meet strict deadlines and work under extreme pressure whilst maintaining accuracy and attention to detail. You should be able to demonstrate good written and oral communication skills, as well as good interpersonal skills. Main duties of the job This is a generic role that will work as part of a team to support and effectively deliver accurate, timely and customer focussed services within the HR Hub Team to employees of the Trust and other clients. There is a requirement to work across teams within the HR Hub to ensure that work pressures are covered and service standards are maintained. Relevant cross team training will be supported by appropriate periodic rotation between teams. The role will provide administrative support for key tasks related to the delivery of changes to working practices, systems and processes to support the transition to a HR Hub structure, as necessary to embed new practices and efficiencies across the range of transactional processes and systems including ESR, Trac and NHS Jobs. About Us North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident. We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year. Date posted 22 October 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Fixed term Duration 16 months Working pattern Full-time Reference number 242-4469 Job locations Estuary Point Liverpool L6 4EG Job Description Job responsibilities Please ensure that you have read the full Job description and Person Specification before applying for this role. Previous applicants need not apply. Responsibilities Job description Job responsibilities Please ensure that you have read the full Job description and Person Specification before applying for this role. Previous applicants need not apply. Person Specification Education/qualifications Essential Knowledge of HR related administrative procedures to NVQ 3 or equivalent. ECDL or equivalent experience Knowledge, Training & Experience Essential Knowledge of AFC Terms & Conditions of Service Knowledge of statutory regulations, e.g. Equality Act, Equal Opportunities, Asylum & Immigration regulations, Safer Recruitment Guidelines for NHS. Knowledge of AFC Terms & Conditions of Service Experience of Recruitment Processes and Procedures. Experience of payroll/HR systems and web based packages. Experience of a wide range of clerical duties. Experience of working in a highly pressurised, customer orientated environment. Proven experience of meeting deadlines whilst working under extreme pressure. Desirable Experience of web based on-line recruitment. Knowledge of ESR system. Skills and Aptitudes Essential Ability to work under pressure and to tight deadlines Ability to maintain accuracy and attention to detail Excellent communication skills both oral and written Interpersonal skills Excellent organisational skills High level of data input skills Excellent IT skills, with a demonstrated aptitude in the use of a wide range of applications and ability to gain further IT skills relevant to the pos Ability to work as part of a team and on own initiative Excellent customer service skills Ability to maintain confidentiality Personal Circumstances Essential Able to maintain reliability of attendance. Ability to withstand pressure of work. Other requirements Essential Willingness to work flexibly and at other sites when required. Ability and willingness to undertake further training as necessary. Person Specification Education/qualifications Essential Knowledge of HR related administrative procedures to NVQ 3 or equivalent. ECDL or equivalent experience Knowledge, Training & Experience Essential Knowledge of AFC Terms &