Write a very short cover letter in British English to NHS Scotland for the job below that I found on jobsincare.com 

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                                                    Patient Experience Manager with NHS Scotland in Kilmarnock, Scotland, United Kingdom

                                                    As an organisation with a clear focus on delivering high quality care for patients, it is important that we continually seek to understand the experiences of patients, carers and their families. To ensure we continue to deliver on this, we are looking to recruit a Patient Experience Manager within the Patient Experience Team at the Scottish Ambulance Service. Reporting to the Head of Corporate Affairs and Engagement, you will be pivotal in supporting colleagues across the organisation to both capture and understand experiences of the care we provide as a Service and support SAS-wide patient experience improvement programmes. As the successful candidate, you will have strong communication skills to work with both patients, families and a wide range of important groups both internally and externally. This includes the SAS Clinical Team, Health Boards, other Ambulance Services and importantly, the Scottish Public Services Ombudsman (SPSO). Your success in this role will rely on your ability to forge strong positive working relationships with colleagues, to influence, or to challenge when necessary. You will be curious in your approach and will continually seek to amplify the patient voice and drive changes in experience of the Scottish Ambulance Service and our staff. You will also require demonstrate sensitivity and empathy when dealing with distressed families or patients. In order to be successful, you will need to have strong management skills and an understanding of data analysis in order to fulfil both elements to the role - operational delivery of a team and promoting improvement initiatives. Main Duties, Tasks & Skills Required As the Patient Experience Manager, you will be responsible for the day-to-day operations of the patient experience team based at NHQ and head up the team. You will also take ownership for supporting patient experience improvement work across the organisation. This will involve working with a wide range of professionals. You will lead on the analysis and interpretation of patient experience data from a variety of sources to identify trends, strengths and opportunities for improvement. This information is regularly provided to the Board, Clinical Governance Committee and Executive team. You will also provide leadership on the expected standards of complaints handling and will be the responsible complaints officer for the organisation. You will work closely with the Head of Corporate Affairs and Engagement to plan and prioritise workloads of your team, which has three individuals made up of two complaints handlers and one manager. You will have direct line management responsibility for one member of staff. The team is based at NHQ in Edinburgh but the team currently work in a hybrid capacity, with the majority of work undertaken remotely. If you would like an informal chat or any further information about the role, please can contact the hiring manager Head of Corporate Affairs and Engagement or the current postholder Patient Experience Manager . NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.