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Patient Services Clerk with The Clatterbridge Cancer Centre NHS Foundation Trust in Liverpool, England, United Kingdom
Job Summary Patient Services Clerk - Admin Services - CCCL Aintree The Patient Services Clerk has a varied role which spans a number of different work areas. The tasks below describe the type of duties appropriate for the role, however, depending on where the post holder is placed, not all of the tasks may be carried out and there may be additional duties specific to that work area expected and within the remit of the role. To provide a professional, friendly and effective virtual reception service directly to patients and relatives. Liaise with volunteer staff to ensure that visitors are escorted and supported. Main duties of the job The Administrative Services Department is offering an opportunity to join our friendly and supportive team as a Patient Services Clerk As a Patient Services Clerk within the Admin Services Team you will play a key role in supporting patients during there inpatient ward stays and outpatient appointments and provide administrative support to the clinical teams.Our work is complex, interesting, specialised and driven by tight deadlines. As such, it is essential that you have good organisational skills and the ability to work under pressure. A comprehensive induction programme provides new staff with the basic framework they need to undertake their role but is essential that you have previous office experience ideally in an NHS environment.You will have a good standard of education including English and Maths, excellent computer skills and experience of competently handling virtual appointments and telephone enquiries.We have a Department Team Charter which encourages a fair, positive and pleasant working environment and we are looking for the right people to contribute to our team. We're here to deliver the best cancer care to the people we serve and we're looking for applications from those who share that commitment and our values: Putting people first; Achieving excellence; Passionate about what we do; Always improving our care; and Looking to the future. About Us The Clatterbridge Cancer Centre is one of three specialist cancer centres in England. With 1,800 specialist staff and three sites, we are one of the largest NHS providers of non-surgical cancer treatment. The Trust has a unique multi-site care model serving the 2.4 million population across Cheshire and Merseyside and is consistently rated by patients as one of the best performing hospitals. Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do. Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work. We are - KindEmpoweredResponsibleInclusive Date posted 24 October 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Full-time Reference number 158-24-280-CNH Job locations The Clatterbridge Cancer Centre - Aintree Lower Lane, Fazakerley Liverpool L9 7AL Job Description Job responsibilities Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre. Responsibilities Job description Job responsibilities Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre. Person Specification Education/Qualifications Essential Good standard of education or equivalent work based experience Must be computer literate eg ECDL or equivalent experience Desirable NVQ2 or Basic Level of Certificate of Technical Competence (Institute of Heath Records and Information Management) or equivalent. Knowledge Essential Knowledge of a range of administration systems acquired through experience and qualification Confidentiality and Data Protection legislation Experience Essential Previous experience in an office environment Desirable Previous experience in a front of house environment Administrative experience within an NHS organisation Person Specification Education/Qualifications Essential Good standard of education or equivalent work based experience Must be computer literate eg ECDL or equivalent experience Desirable NVQ2 or Basic Level of Certificate of Technical Competence (Institute of Heath Records and Information Management) or equivalent. Knowledge Essential Knowledge of a range of administration systems acquired through experience and qualification Confidentiality and Data Protection legislation Experience Essential Previous experience in an office environment Desirable Previous experience in a front of house environment Administrative experience within an NHS organisation Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided contin