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Service Administrator with Royal Devon University Healthcare NHS Foundation Trust in Exeter, Devon
Providing excellent customer care. Hospital visits can be stressful and daunting, so you will be a great communicator with strong customer service skills to put our patients at ease, treating them with tact and empathy Coordinating and organising the attendance of patients to outpatient, day case and theatre appointments for the Speciality Consultants Ensuring all administrative processes and enquiries are dealt with in an efficient and timely manner. Typical tasks that you will complete are: Proof reading clinical letters (please note there is no audio typing in this role) Monitoring waiting times, ensuring that our patients treatment pathways, from referral to treatment are accurate and up to date (you can find out more on what this means here: NHS England Referral to treatment) Booking appointments and theatre lists from patient waiting lists Setting up and updating clinics/Theatre bookings Liaising with other health services Assisting and supporting other members of the administrative team across the department or division, including dealing with telephone calls and resolving enquiries for patients, their carers and visitors. For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most. About us For more information on the Job Description and Responsibilities please click the link below. More detail about the role We are looking for someone who enjoys working as part of a busy and vibrant team to join us full-time in our Ear, Nose & Throat Admin team as a Service Administrator (previously known as a Medical Secretary role). The successful candidate must be highly motivated with excellent communication skills, an ability to use your own initiative and work well under pressure. You will be adaptable, reliable and an excellent team member with good secretarial qualifications and/or experience. Knowledge of working in a hospital environment and medical terminology is desirable. You will have excellent communication and interpersonal skills, and proven experience in dealing with Patients on the telephone. You will be flexible and adaptable with excellent IT skills. You will need to enjoy the challenge of working as part of a busy team yet have the ability to use your own initiative to meet the changing needs of the department. Our team is made up of dedicated, patient focused individuals, who communicate well and have great interpersonal skills. Theyre organised problem solvers with strong attention to detail. If you feel you would be able to meet the needs of this challenging and rewarding role, then we would be delighted to hear from you. Visits to the department are welcome and encouraged. Working Pattern: Monday to Friday, 9:00 to 17:00 Interview Date: Friday 22nd November 2024 For further information please contact: Charlotte Moore, Admin Line Manager on charlotte.moore29@nhs.net As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.