Baillieston Community Care offers a range of services aimed at maintaining individual independence within their homes and the community. These services include a Care at Home Service, Dementia Short Break Service, and Dementia Day Service. The Care at Home service encompasses various types of care such as care for younger people, condition-led care, elderly care, well-being support, supported living, personal care, domestic and shopping assistance, dementia care, home from hospital care, palliative and end of life care, and overnight care. Their Short Break service offers respite care, sitter service, and befriending & companionship. The Day Service provides a programme of activities, catering, and transport.

Baillieston Community Care provides award-winning care at home and day services throughout Glasgow and surrounding areas. They have a Head Office located on Westmuir Street, Parkhead, Glasgow, and the Bealach House Day Care Centre on Old Wood Road, Baillieston, Glasgow.

Their mission statement is to provide a bespoke service enabling individuals to live well at home. Their vision statement is to be the first choice of care provider in Scotland.

Baillieston Community Care is a multi-award-winning registered charity and not-for-profit organisation. They have been recognised for their exceptional contributions to the care sector through several prestigious awards at the Scottish Care Awards, highlighting their dedication to person-centred care, innovation, and improving the quality of life for those in their care. These include awards for Technology & People, Care Innovation, Care Learning, Day Service of the Year, Positive Impact, and Care at Home Provider of the Year.

Baillieston Community Care operates a comprehensive quality assurance programme. This includes regular service user reviews to adapt care plans, distributing questionnaires to gather feedback, conducting spot-checks and observational monitoring of care delivery, and providing regular staff supervision, assessments, and performance reviews. They also have a clear comments and complaints procedure to address concerns promptly and effectively, fostering a culture of continuous improvement.

Home Support Workers play a crucial role in enhancing the quality of life for service users by providing care and companionship. Their duties are diverse and can include being aware of service users' emotional, social, and physical needs, providing short break/respite services, accompanying service users on social journeys, providing personal care, overnight support, assisting with meal provision, providing domestic and shopping services, and assisting in the Day Service. They are also responsible for recording delivered care and assisting with medication administration.

For a Home Support Worker, key skills and attributes include compassion, empathy, good communication skills, patience, understanding, personal care skills, health and safety awareness, organizational skills, problem-solving skills, teamwork, flexibility, adaptability, and cultural competence. Basic IT skills and physical stamina are also beneficial. For a Team Leader, in addition to core care skills, leadership, training and development skills, crisis management, and assessment skills are essential. Experience in the care industry is required for both roles, and candidates are expected to possess or be working towards relevant SVQ qualifications in Health and Social Care, and obtain registration with the Scottish Social Services Council (SSSC).

Baillieston Community Care is a Scottish Living Wage Employer and offers benefits such as holiday pay, SVQ training, access to e-learning, access to a company portal, employee benefits, and an Employee Assistance Programme. Team Leaders may also receive additional pay and access to company cars. The organisation emphasizes opportunities for professional development and a supportive team environment.