AdministratorinStockton-On-Tees inStockton-On-TeesPUBLISHED FRI 29 NOV 2024

£22,820 to £22,820 a year PERMANENT GOOD SALARY

PENSION

HCRG Care GrouprG6OZ1gw

HCRG Care Group is hiring a proactive and highly organized Administrator to join their team at the Lawson Street Health Centre in Stockton-On-Tees. The role entails various administrative tasks, such as reception work, managing incoming calls, directly assisting patients, and maintaining efficient administrative systems. Candidates should have an NVQ Level 2 in Business Administration, experience in a healthcare setting, and proficiency in Microsoft Office, along with strong communication skills and a willingness to work flexibly.

This position offers an opportunity for personal and professional development, including the option to complete a Care Certificate to expand the role into health care assistance. Employees will benefit from a competitive salary, access to discounts, and various wellness and career development programs. The ideal candidate will be a team player committed to improving healthcare services and supporting the smooth operation of the medical center.

We are seeking a highly organised and proactiveAdministratorto support the smooth operation of our Stockton on Tees, Lawson Street Health Centre.

In this role, you will be responsible for a range of administrative duties, including reception work, back-office support, and managing incoming calls. You will also assist with direct patient contact and contribute to the effective running of the medical centre by maintaining efficient administrative systems and procedures. If you're detail-oriented and passionate about healthcare support, this is an excellent opportunity to make a meaningful impact.

Additionally, we offering an exciting opportunity for further development: Are you interested in completing your Care Certificate to expand your role into both Administration and Health Care Assistance? This would allow you to broaden your skills and play an even more active role in supporting patient care.

Greet and register patients, book appointments, and manage general inquiries at thereception desk.
Manage incoming callsfrom the call centre and take appropriate action.
Sendappointment remindersand processpostal test results.
Run reportsand ensurehigh standards of data qualityin the clinical system.
Book translatorsfor appointments and handle patient records.
Assist withfiling,distribution of mail, and handling ofpost.

Please see the attached job description for a full list of job responsibilities.

About us
As an Administrator, youll be part of our valued team at our Stockton on Tees, Lawson Street Health Centre.
You will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

Salary of £22,820 with group pension

Free tea and coffee at your base location

Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you

Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates

Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling

Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise

An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year

The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality Commission
The Ideal Candidate
The ideal candidate for theAdministratorrole will possess the following qualifications and skills:
Essential:

NVQ Level 2 in Business Administration

Experience in a healthcare environment in an administrative capacity

Demonstrated interest in Business Administration and Health Care

Proficiency in Microsoft Office for document production

Clear communication skills, both face-to-face and over the phone, with a diverse range of individuals

Flexible approach to work, including the willingness to work beyond normal hours when necessary

Commitment to continuous personal and professional development

Strong team player dedicated to continuous improvement
Desirable:

Knowledge of sexual health services
We are looking for a motivated individual who is eager to contribute to our team and support the delivery of high-quality healthcare services.

More information related to this job opportunity, from jobsincare:

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Useful skills for an Administrator: Click to view

To work as an Administrator in the UK, you typically need a combination of technical skills, soft skills, and relevant experience. Here are some key skills that are often sought after in administrative roles:

Technical Skills:

1. Computer Literacy: Proficiency in using word processing, spreadsheet, and presentation software (e.g., Microsoft Office Suite: Word, Excel, PowerPoint).

2. Data Entry and Management: Ability to accurately enter and manage data in databases and other systems.

3. Organisational Software: Familiarity with tools like project management software (e.g., Trello, Asana), email clients, and calendar management systems.

4. Basic Financial Skills: Understanding of budgeting, invoicing, and basic accounting processes may be advantageous.

5. Record Keeping: Ability to maintain and manage physical and digital filing systems.

Soft Skills:

1. Communication Skills: Strong verbal and written communication skills for effective interaction with colleagues, clients, and stakeholders.

2. Attention to Detail: A keen eye for detail to ensure accuracy in documentation and tasks.

3. Time Management: Ability to prioritize tasks and manage time efficiently to meet deadlines.

4. Problem-Solving: Capability to identify issues and provide practical solutions.

5. Teamwork: Willingness to work collaboratively with others in a team environment.

Interpersonal Skills:

1. Customer Service: Skills in dealing with clients and providing excellent service when required.

2. Professionalism: Maintaining a professional demeanor within the workplace.

3. Adaptability: Flexibility to adapt to changing situations and demands.

Additional Considerations:

- Experience: Previous administrative experience can be beneficial, although entry-level positions may not require extensive experience.

- Qualifications: While not always necessary, having relevant qualifications (such as an NVQ in Business Administration or similar) can be advantageous.

- References: Good references from previous employers can enhance your application.

Continuous Learning:

- Staying updated with new technologies and software commonly used in administration can also be beneficial for career advancement.

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AdministratorinStockton-On-Tees inStockton-On-TeesPUBLISHED FRI 29 NOV 2024

HCRG Care GrouprG6OZ1gw