Bank Weekend ReceptionistinMacclesfieldinMacclesfieldPUBLISHED TUE 28 JAN 2025
As a bank position, there are no fixed hours, allowing for flexibility in scheduling. Candidates should possess strong communication skills, experience in customer service (preferably in a healthcare setting), and the ability to handle various administrative tasks efficiently. The role demands adaptability, professionalism, and a commitment to supporting the healthcare team in delivering high-quality services to the community.
Job Purpose: To provide flexible and reliable reception and administrative support, covering periods of sickness, annual leave, and weekend shifts, ensuring a welcoming and professional environment for staff, patients, and visitors.
Additional Information: This is a bank position with no contracted hours, providing flexibility for both the employee and employer. The role primarily involves weekend work, with additional hours available to cover holidays and sickness. Candidates should be adaptable and ready to support the team as needed.
Welcome patients and direct to appropriate services in order to provide a positive impression of the service.
To answer all telephone calls in a prompt, polite, professional and friendly manner in order that the caller receives a positive impression of the centre.
To make appointments for patients, to respond to patient requests and provide patients with clear up to date information about services provided including details regarding any cost or charges.
Respect and protect patient confidentiality in accordance with The Data Protection Act.
Liaise with other staff and organisations regarding clinic arrangements, room management, patient appointments and other associated enquiries.
In accordance with the Clinical Room Management plan, on a session-by-session basis, ensure all rooms are set up correctly to meet the needs of the clinicians using the rooms.
Support the management and monitoring of the necessary and relevant supplies within the clinical consulting and treatment rooms ensuring that adequate stocks are maintained at all times.
Receive and manage incoming correspondence and telephone enquiries ensuring that these are dealt with or passed in an appropriate and timely manner.
Provide chaperone support for clinical staff if/when required.
Accept and facilitate safe dispatch of clinical specimens to the hospital.
About us
Job Title:
BANK Weekend Receptionist
Location:
Waters Green Medical Centre,
Sunderland Street, Macclesfield, Cheshire SK11 6JL
Hours:
Working hours: No fixed hours, with flexibility required to cover holidays and sickness, primarily on Saturdays.
Salary:
£14.87 per hour
Responsible to:
Service Manager
Accountable to:
Service Manager
Vernova Healthcare Community Interest Company (CIC)
Vernova Healthcare CIC is a Social Enterprise healthcare service provider owned by GPs in East Cheshire. As a community interest company (CIC) it operates on a strictly not-for-profit basis, and any surpluses from services provided must be re-invested for the benefit of the people of East Cheshire.
Summary of Role
To provide professional reception and support services to patients and professionals on behalf of Vernova Healthcare CIC in order to ensure the highest standards of quality customer service are maintained
To provide administrative support to all services and contribute to their smooth operation.
To provide support and reception cover during sickness, annual leave, and weekends
Duties and Responsibilities
Welcome patients and direct to appropriate services in order to provide a positive impression of the service.
To answer all telephone calls in a prompt, polite, professional and friendly manner in order that the caller receives a positive impression of the centre.
To make appointments for patients, to respond to patient requests and provide patients with clear up to date information about services provided including details regarding any cost or charges.
Respect and protect patient confidentiality in accordance with The Data Protection Act.
Liaise with other staff and organisations regarding clinic arrangements, room management, patient appointments and other associated enquiries.
Maintain a safe and tidy reception and waiting area. Monitor notice boards and leaflets and ensure they are kept up to date and tidy with relevant patient information.
In accordance with the Clinical Room Management plan, on a session-by-session basis, ensure all rooms are set up correctly to meet the needs of the clinicians using the rooms.
Support the management and monitoring of the necessary and relevant supplies within the clinical consulting and treatment rooms ensuring that adequate stocks are maintained at all times.
Monitor and support the management of reception stationery and supplies, ensuring that adequate stocks are maintained at all times.
Receive and manage incoming correspondence and telephone enquiries ensuring that these are dealt with or passed in an appropriate and timely manner.
Provide chaperone support for clinical staff if/when required.
Accept and facilitate safe dispatch of clinical specimens to the hospital.
THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND MAY, FROM TIME TO TIME, VARY WITH THE DEVELOPING REQUIREMENTS OF THE ORGANISATION.
CONFIDENTIALITY
In the course of seeking treatment, patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their Carers, Company staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues or other healthcare workers may only be divulged to authorised persons in accordance with the Companys Policies and Procedures relating to Confidentiality and the Protection of Personal and Sensitive Data.
HEALTH AND SAFETY
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Vernova Healthcares Health and Safety Policy, to include:
Using personal security systems within the workplace according to guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Reporting potential risks identified appropriately.
EQUALITY AND DIVERSITY
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with company procedures and policies and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
PERSONAL/PROFESSIONAL DEVELOPMENT
As part of this employment, the post-holder will participate in any training programme implemented by Vernova Healthcare CIC and that which is appropriate to the healthcare setting. Such training will include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
QUALITY
The post-holder will strive to maintain quality within the company and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patients needs.
Effectively manage own time, workload and resources.
COMMUNICATION
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly.
CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES
The post-holder will:
Apply Company Policies, Standards and Guidance.
Discuss with other members of the team how the policies, standards and guidelines will affect own work.
Participate in audit when/where appropriate.
PLEASE NOTE - VERNOVA HEALTHCARE CIC OPERATES A NO SMOKING POLICY
Receptionist Person Specification
ESSENTIAL
DESIRABLE
EXPERIENCE
Experience of working in a customer focused role
Reception work in a healthcare setting or similar environment
Experience of Patient Administration IT Systems
QUALIFICATIONS
English language and maths to Grade C at GCSE (or equivalent)
NVQ or similar in customer services
European Computer Driving Licence (ECDL) qualification
SKILLS AND KNOWLEDGE
Able to work with a variety of tasks and prioritise own workload.
Ability to follow defined procedures, using initiative and making decisions within guidelines
Accurate and thorough approach to tasks
Able to work to and achieve agreed objectives
Excellent communication skills - with patients, clinicians and colleagues in person, by telephone and in writing.
First class customer service skills
IT skills all MS office software
Knowledge of equality issues and ability to promote diversity and work in a non-discriminatory way.
Flexible and motivated team member
A commitment to personal development
Problem solving skills
Knowledge of Safeguarding procedures in relation to Vulnerable Adults and Children
Skills in using patient administration IT systems and clinical information systems.
SPECIFIC JOB REUIREMENTS
Able to work in a non -smoking environment
Ability to work regular weekend shifts and have a flexible approach to working patterns.
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