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Business Support Team LeaderinCardiffinCardiffPUBLISHED FRI 7 MAR 2025

Band 4: £26,928 to £29,551 a year Per annum  SECONDMENT 
BONUS

Health Education and Improvement WalesFollow Health Education and Improvement Wales

Opportunity for professional growth and development in a leadership role.
Involvement in diverse health education programs that have a meaningful impact.
Gain valuable experience in coordinating and delegating tasks within a supportive team environment.
Ability to make autonomous decisions that contribute to the effective delivery of services.
Flexible working arrangements, including the setup of virtual training events, enhancing work-life balance.
Potential for the secondment to be extended or made permanent based on performance and funding.
Being part of an organization committed to improving health education in Wales, contributing to community well-being.
Are you a talented administrative leader with a passion for making a difference in the care sector? Health Education and Improvement Wales (HEIW) is offering a fantastic 12-month secondment opportunity for a Business Support Team Leader based in Cardiff. This role is perfect for those looking to advance their careers while contributing to essential healthcare training programmes. In this pivotal position, you will guide a dedicated Business Support Team, ensuring smooth delivery of professional development initiatives and training for pharmacy professionals. By coordinating events and managing administrative tasks, you will play a vital role in supporting the development of healthcare services that directly benefit communities.

Joining HEIW means becoming part of a supportive environment that values collaboration and innovation. As an empowered leader, you'll oversee a range of responsibilities, from organising training events to providing technical support for e-learning platforms. And if you're a Welsh speaker, that's a bonus! We invite women and carers looking to blend their expertise with a rewarding career in health education to apply. Please note, you’ll need your current line manager's approval to express your interest. Take this opportunity to step into a role that not only challenges you but also allows you to make a genuine impact in the care industry.
Opportunity for professional growth and development in a leadership role.
Involvement in diverse health education programs that have a meaningful impact.
Gain valuable experience in coordinating and delegating tasks within a supportive team environment.
Ability to make autonomous decisions that contribute to the effective delivery of services.
Flexible working arrangements, including the setup of virtual training events, enhancing work-life balance.
Potential for the secondment to be extended or made permanent based on performance and funding.
Being part of an organization committed to improving health education in Wales, contributing to community well-being.

Useful skills for a Business Support Team Leader:
To work as a Business Support Team Leader in the UK, you will need a mix of both soft and hard skills that are essential for managing a team and ensuring efficient business operations. Here is a list of key skills you should consider:
Leadership Skills
- Team Management: Ability to lead and motivate a team, ensuring they achieve their objectives.
- Conflict Resolution: Skills for handling disputes and challenges within the team effectively.
- Coaching and Development: Ability to mentor team members and help them grow in their roles.
Communication Skills
- Verbal Communication: Strong skills for conveying information clearly and effectively to team members and stakeholders.
- Written Communication: Proficiency in drafting reports, emails, and documentation that is concise and clear.
- Interpersonal Skills: Ability to build strong relationships and facilitate collaboration among team members.
Organizational Skills
- Time Management: Ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
- Planning and Scheduling: Skills to effectively plan workflows and allocate resources to meet business needs.
Problem-Solving Skills
- Analytical Thinking: Capability to analyze situations, identify issues, and develop strategic solutions.
- Decision-Making: Skills to make informed decisions quickly and effectively, often under pressure.
Technical Skills
- IT Proficiency: Familiarity with business software (e.g., Microsoft Office Suite, CRM systems) and tools relevant to the specific industry.
- Data Management: Skills in managing data, generating reports, and using analytical tools to support business decisions.
Customer Service Orientation
- Client Management: Understanding of customer needs and how to meet them to enhance client satisfaction.
- Stakeholder Engagement: Ability to maintain relationships with key stakeholders and understand their needs.
Financial Acumen
- Budget Management: Understanding of basic budgeting and financial principles to manage departmental costs effectively.
- Reporting: Skills in generating and interpreting financial reports and metrics relevant to business support functions.
Adaptability
- Flexibility: Ability to adapt to changing circumstances and business needs.
- Continuous Improvement: Willingness to seek out and implement improvements in processes and team performance.
Knowledge of Compliance and Regulations
- Familiarity with relevant regulations, policies, and best practices applicable to the industry you are working in.
Qualifications
While not always mandatory, having a degree or qualification in business administration, management, or a related field can be advantageous. Professional certifications (e.g., in project management or team leadership) can also enhance your employability.
 


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