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Call Handler - Broughton, Preston inPreston inPreston PUBLISHED THU 12 DEC 2024

Band 3: £24,071 to £25,674 a year per annum, pro rata  PERMANENT 
NHS NIGHTS WEEKEND

North West Ambulance Service NHS Trust Follow North West Ambulance Service NHS Trust

Opportunity to make a real difference in people's lives by providing critical support during emergencies.
Competitive salary with potential earnings around £30,000 per annum with shift enhancements and unsocial hour payments.
Comprehensive training provided, including a full 10-week training program to develop skills and confidence.
Clear career progression opportunities within the North West Ambulance Service NHS Trust.
Dynamic and fast-paced work environment, ideal for individuals who thrive under pressure.
Experience in a varied role handling diverse calls, enhancing problem-solving and communication skills.
Chance to work as part of a dedicated and supportive team focused on community well-being.
The North West Ambulance Service NHS Trust is seeking full-time Call Handlers for their Integrated Contact Centres in Broughton, Preston, with a starting salary of Band 3, beginning at £24,071 and potentially reaching up to £30,000 with shift enhancements. Ideal candidates should possess strong data input skills, experience in customer service or call centers, and the ability to handle high-pressure situations while providing support to individuals in distress. The role involves managing diverse calls, assessing needs, and delivering appropriate advice in a fast-paced environment. Applicants must commit to a full-time training program of up to 10 weeks with flexible shift patterns including evenings, weekends, and holidays.

Candidates should be resilient and emotionally strong, ready to assist callers who may be experiencing significant stress. The position requires adaptability to changing circumstances, and successful applicants will have opportunities for career progression within the organisation. Comprehensive training will be provided, and applicants must be available for in-depth training and assessments prior to commencing the role. Interested individuals are encouraged to apply promptly as the position may close early due to high application volumes.
Opportunity to make a real difference in people's lives by providing critical support during emergencies.
Competitive salary with potential earnings around £30,000 per annum with shift enhancements and unsocial hour payments.
Comprehensive training provided, including a full 10-week training program to develop skills and confidence.
Clear career progression opportunities within the North West Ambulance Service NHS Trust.
Dynamic and fast-paced work environment, ideal for individuals who thrive under pressure.
Experience in a varied role handling diverse calls, enhancing problem-solving and communication skills.
Chance to work as part of a dedicated and supportive team focused on community well-being.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Call Handler - Broughton, Preston:
To work as a Call Handler in the UK, you'll need a mix of technical and interpersonal skills. Here are some key skills that are important for this role:
1. Communication Skills: Clear and effective verbal communication is essential, as you'll be speaking to customers or clients over the phone. Good listening skills are equally important.
2. Customer Service Orientation: A strong commitment to providing high-quality customer service is crucial. This involves being polite, patient, and empathetic.
3. Problem-Solving Skills: You'll often need to think on your feet to resolve customer issues efficiently and effectively.
4. Organisational Skills: Managing calls, tracking issues, and documenting interactions require strong organisational abilities.
5. Attention to Detail: Accurate information gathering and recording are vital, particularly for handling sensitive information.
6. Technical Proficiency: Familiarity with computer systems, customer relationship management (CRM) software, and telephone systems is often required.
7. Time Management: Being able to handle calls efficiently while managing time effectively is important to meet company targets.
8. Empathy and Patience: Understanding and connecting with customers, especially when they're frustrated, is crucial in providing good service.
9. Resilience: The ability to handle challenging interactions and remain calm under pressure is important.
10. Teamwork: Many call handlers work as part of a team, so the ability to collaborate and support colleagues is beneficial.
11. Flexibility: Being able to adapt to changing situations, such as new procedures or varying call volumes, is valuable.
12. Cultural Awareness: Understanding and respecting cultural differences can enhance communication with diverse customer bases.
 


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