Care CoordinatorinWest SussexinWest SussexPUBLISHED THU 11 JUL 2024
Artius Care LtdrUGhIssq
The care coordinator is responsible for the continuity of care for all clients. This vital role has a huge impact on the lives of many people who rely on our care and support. The role offers the opportunity for developing positive working relationships with clients, their families and the care team.
The role provides a crucial link between each client and their care assistant and will often deal with queries from customers about their care and support. This requires a sensitive understanding of customer needs and a supportive telephone manner.
The role provides a crucial link between each client and their care assistant and will often deal with queries from customers about their care and support. This requires a sensitive understanding of customer needs and a supportive telephone manner.
- There are certain, non-exhaustive, standards that must be always met: -
- To efficiently and effectively schedule the delivery of quality care to clients who receive support from our care assistants in their own home.
- To ensure that our clients receive care at the right time by a suitably qualified person as agreed with them at the assessment stage prior to us starting their package of care.
- To ensure that high quality standards of care are delivered and maintained by working closely with the rest of your team i.e.Head Office Manager, Registered Manager and carers in the field.
- To support Artius Care Ltd to deliver the growth targets for the business.
- To take responsibility for the weekly planning of rotas for care staff.
- Work with the carers to ensure that all shadowing, induction/update training, staff meetings, etc are scheduled into carers rotas.
- To ensure that staff rotas are issued weekly, on a timely basis to a high standard, minimising the amount of rescheduling required.
- Dealing with rotas during the week responding to changes in customer requirements or staff availability.
- Work with the Care Manager and care team to take new clients and meet the business growth targets.
- To ensure that newly recruited members of staff are assigned work on completion of their employment checks and training, minimising the time it takes to build their weekly hours in line with their availability.
- To ensure changes are made to staff rotas are accurately reflected in People Planner on a timely basis so that accurate payroll and invoice data can be generated.
- Report and escalate complaints or potential safeguarding issues to Line Manager in line with company Policy and Procedure
- To participate in monthly on call rota
- To be able to undertake care calls if required.
The care coordinator is responsible for the continuity of care for all clients. This vital role has a huge impact on the lives of many people who rely on our care and support. The role offers the opportunity for developing positive working relationships with clients, their families and the care team.
The role provides a crucial link between each client and their care assistant and will often deal with queries from customers about their care and support. This requires a sensitive understanding of customer needs and a supportive telephone manner.
The role provides a crucial link between each client and their care assistant and will often deal with queries from customers about their care and support. This requires a sensitive understanding of customer needs and a supportive telephone manner.
- There are certain, non-exhaustive, standards that must be always met: -
- To efficiently and effectively schedule the delivery of quality care to clients who receive support from our care assistants in their own home.
- To ensure that our clients receive care at the right time by a suitably qualified person as agreed with them at the assessment stage prior to us starting their package of care.
- To ensure that high quality standards of care are delivered and maintained by working closely with the rest of your team i.e.Head Office Manager, Registered Manager and carers in the field.
- To support Artius Care Ltd to deliver the growth targets for the business.
- To take responsibility for the weekly planning of rotas for care staff.
- Work with the carers to ensure that all shadowing, induction/update training, staff meetings, etc are scheduled into carers rotas.
- To ensure that staff rotas are issued weekly, on a timely basis to a high standard, minimising the amount of rescheduling required.
- Dealing with rotas during the week responding to changes in customer requirements or staff availability.
- Work with the Care Manager and care team to take new clients and meet the business growth targets.
- To ensure that newly recruited members of staff are assigned work on completion of their employment checks and training, minimising the time it takes to build their weekly hours in line with their availability.
- To ensure changes are made to staff rotas are accurately reflected in People Planner on a timely basis so that accurate payroll and invoice data can be generated.
- Report and escalate complaints or potential safeguarding issues to Line Manager in line with company Policy and Procedure
- To participate in monthly on call rota
- To be able to undertake care calls if required.
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Useful skills for a Care Coordinator:
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To work as a Care Coordinator in the UK, you should possess a range of skills and qualifications to effectively coordinate patient care and support. Here are the key skills typically required:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, families, and healthcare professionals.
2. Organisational Skills: You need to manage multiple tasks, schedules, and patient needs efficiently, ensuring that care plans are followed properly.
3. Interpersonal Skills: Building rapport with patients and collaborating with multidisciplinary teams is crucial.
4. Problem-Solving Skills: The ability to assess situations, identify issues, and develop effective solutions is important for ensuring patient care.
5. Attention to Detail: Care Coordinators must carefully track patient information, appointments, and care plans to ensure nothing is overlooked.
6. Empathy and Compassion: Understanding the emotional and psychological needs of patients and being sensitive to their circumstances is key.
7. IT Skills: Proficiency in using healthcare software and electronic health records (EHR) systems is often required for managing patient data.
8. Knowledge of Healthcare Systems: Familiarity with local health services, referral pathways, and support resources is essential.
9. Time Management: The ability to prioritize tasks and manage time effectively to meet deadlines and patient needs.
10. Teamwork: Ability to work collaboratively with healthcare teams and other professionals to deliver comprehensive care.
11. Crisis Management: Skills to handle emergency situations calmly and effectively.
12. Cultural Competence: Awareness and respect for diverse cultural backgrounds, which may affect how care is provided.
Qualifications
In addition to skills, having relevant qualifications can enhance your opportunities as a Care Coordinator. Common background fields include nursing, social work, or other health and social care professions. Many positions may also require a degree or a diploma in health or social care.
Experience
Prior experience in healthcare settings, particularly in roles that involved patient interaction, health administration, or case management, is often beneficial.
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Care Coordinatorroles
inWest Sussex
50.928001403808594-0.4617080092430115West Sussex, England, United Kingdom
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