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Customer Service AdvisorinWorthinginWorthingPUBLISHED THU 16 JAN 2025

A competitive salary of £25,500 per year
BONUSEMPATHYFAMILYGYMPENSIONWEEKEND

Bluecrest Wellness

Competitive salary of £25,500 per year with opportunities for additional earnings through a commission structure of up to £2,400 per year.
Flexible hybrid working model, allowing for a balance between remote work and in-office collaboration.
Generous annual leave policy with 23 days off, increasing to 28 days with tenure, in addition to bank holidays.
Access to four free health assessments per year, promoting personal health and wellness for employees and their families.
Strong emphasis on professional development through coaching, feedback, and training opportunities to enhance service skills.
Supportive team environment that values collaboration, individuality, and open communication, led by approachable management.
Additional perks such as a company sick pay scheme, life insurance, employee referral bonuses, and discounted gym memberships, contributing to overall job satisfaction.
Bluecrest Wellness is seeking a full-time, permanent Customer Service Advisor to join their team in Worthing, West Sussex, with a competitive salary of £25,500 per year plus commission. The role involves acting as the first point of contact for customers, ensuring exemplary service through managing inbound and outbound inquiries across various channels. Responsibilities include assisting with customer complaints, supporting sales inquiries, and achieving service KPIs while maintaining a high-quality assurance standard.

Candidates should possess experience in a customer service role, strong communication skills, and the ability to handle diverse customer needs. The position offers benefits such as health assessments, annual leave, pension schemes, and professional development opportunities, all within a hybrid working environment. Bluecrest emphasises collaboration and inclusivity in their workplace culture and encourages individuals who can contribute positively to join their team.
Competitive salary of £25,500 per year with opportunities for additional earnings through a commission structure of up to £2,400 per year.
Flexible hybrid working model, allowing for a balance between remote work and in-office collaboration.
Generous annual leave policy with 23 days off, increasing to 28 days with tenure, in addition to bank holidays.
Access to four free health assessments per year, promoting personal health and wellness for employees and their families.
Strong emphasis on professional development through coaching, feedback, and training opportunities to enhance service skills.
Supportive team environment that values collaboration, individuality, and open communication, led by approachable management.
Additional perks such as a company sick pay scheme, life insurance, employee referral bonuses, and discounted gym memberships, contributing to overall job satisfaction.

Useful skills for a Customer Service Advisor:
To work as a Customer Service Advisor in the UK, you should possess a variety of skills and qualities that will enable you to effectively assist customers and enhance their experience. Here are some important skills needed for the role:
1. Communication Skills: Strong verbal and written communication skills are essential for explaining information clearly and listening to customer inquiries and concerns.
2. Interpersonal Skills: The ability to build rapport with customers, work well in a team, and interact politely with people from diverse backgrounds is crucial.
3. Problem-Solving Skills: You should be able to quickly assess situations, understand customer needs, and offer effective solutions to problems.
4. Customer Focus: A genuine interest in helping others and a commitment to providing excellent service are key attributes for a successful Customer Service Advisor.
5. Patience and Empathy: Dealing with frustrated or upset customers requires a patient demeanor and the ability to empathize with their feelings.
6. Attention to Detail: Being able to accurately capture customer information and ensure that all customer transactions or inquiries are handled correctly is important.
7. Time Management: Effective prioritization and the ability to manage multiple tasks while maintaining a high level of service can improve overall efficiency.
8. Adaptability: The ability to adjust to changing situations, new products, or services and customer preferences is vital in a fast-paced work environment.
9. Computer Literacy: Familiarity with customer relationship management (CRM) software, Microsoft Office products, and other relevant technology is often required.
10. Teamwork: Collaborating with colleagues to ensure a seamless customer experience is important, as many customer service roles can involve working as part of a team.
11. Conflict Resolution: Skills in managing and resolving conflicts are beneficial when dealing with challenging customer interactions.
12. Product Knowledge: Understanding the products or services offered by your employer will help you provide accurate information and advise customers effectively.
 


inWorthing
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