Customer Service Assistant (Nights) - Vita Student inManchester inManchester PUBLISHED FRI 14 MAR 2025

Customer Service Assistant

Hourly Pay: £13.00

Weekly Contract: 18 hours per week. 2x 9hour shifts

Hours: 9pm – 6am

Working Days: The shift days will vary week-by-week; therefore, candidates must be flexible to work Monday to Sunday as required.

Training/Induction: Hours will vary during the induction/training period. Overtime may be available during busier periods

Vita Student

Vita Student offers the very best student living experience. The place to ‘Begin Big’, Vita Student marries the world class amenities such as co-study suites, gyms and private dining rooms with outstanding resident focussed services supporting wellbeing, community, and future careers.

The Opportunity

This is a unique and varied opportunity which combines Cleaning & Customer Service to ensure that our Student Residents’ experience is always delivered to the high standard and luxury that we pride our Vita Student brand on.

Cleaning

• Cleaning of all public and communal areas
• Maintenance and delivery of building standards
• Nightly site-walks to ensure that standards are maintained
  
  

Customer Service

• Single point of contact for all residents
• To attend to any query or incident within the residence and resolve the issue promptly
• Coordinating the delivery of mail and parcels with residents
  
  

Who are we Looking For?

We’re looking for dedicated and enthusiastic people to join our wonderful team here at Vita Student. We only recruit the best of the best who pride themselves on making our resident’s experience premium & luxurious.

• You must be an experience cleaner or housekeeper
• You need a keen eye for housekeeping with a meticulous approach to cleaning.
• You must be able to commit to at least 3x night shifts each week – the day will vary week by week, therefore flexibility throughout the week is mandatory
• You must have a passion for delivering high-end Customer Service to all our residents and visitors.
  
  

Why work for us…….

Benefits

Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:

Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Customer Service Assistants will receive 28days paid holiday including England & Wales Bank Holidays, pro-rata.

Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.

Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!

Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.

Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.

Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.

24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Right to Work & DBS

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.