As a vital member of our East Lancashire Child and Adolescent Services Admin Team, you will play a key role in handling reception duties, managing urgent calls, and supporting our clinicians. If you’re great at multitasking, familiar with Microsoft Office and thrive in a team environment, you’ll find this role rewarding. With opportunities to work flexibly and positively impact young lives, your contributions will help shape the care experience for those who need it most. Discover the chance to grow your career while making a genuine difference—apply today!
At LSCFT we are passionate about providing high quality patient centred care. We are currently recruiting a forward thinking, reliable and enthusiastic individual to join our team within the East Lancashire Child and Adolescent Services Admin Team.
As a vital team member, you will provide excellent administration and communication skills and work flexibly in response to the service needs. You will provide day to day support whilst being the point of contact for the patients and clinical team.
You will have strong interpersonal and organisational skills, be computer literate and be able to use a variety of systems including Excel and Microsoft Office, possess excellent time management skills along with the ability to manage competing demands and priorities.
The role of the Receptionist / Audio Typist will be to provide clerical and administrative support to the medical and secretarial team within East Lancashire Child and Adolescent Service (ELCAS). The post holder will spend some part of the week audiotyping letters from the digital dictation system, and the rest rotating onto our reception area providing front line contact with our young people and families.
The role will involve processing and navigating urgent calls from the general public.The post holder will require competency in general admin, keyboard skills, good communication and an ability to work well within a team. An ability to understand the need for and to maintain confidentiality is essential.
This will include:
- Be the front face of ELCAS by being part of the reception team, booking in patients, booking rooms, and ensuring the young people's reception area is maintained to a high standard.
- Process and navigate urgent/crisis calls from patients presenting in distress to the appropriate team.
- Processing referral information gathered from self-referrals onto the IAPTUS system and allocating this for triage to the appropriate team.
- Communicate with clinicians and ensure best levels of care and clinical decisions are followed for patients in line with guidance from the Assistant Business Manager.
- General photocopying of prescriptions, sensitive documents relating to patient care.
- Working with the team to ensure urgent ICE referrals are communicated and processed accordingly.
- Completion of relevant paperwork, obtaining records when necessary, and other appropriate documentation.
- Recording, collation and calculation of daily, weekly, monthly statistics and forwarding to relevant departments.
- Copy and prepare patient records for solicitors, retrieval and photocopy relevant information and complete necessary paperwork.
- Maintain booking diary for clinical appointments.
- Accurately produce from audio/copy, patient related correspondence/reports of a sensitive and complex nature, using appropriate software and within specific timescales.
- Being conversant with the Trust Digital Dictation systems and managing your own workload as delegated by the Assistant Business Manager.
About us
For more information please visit our website via Lancashire & South Cumbria NHS FT
Please see attached the job description and person specification for more information about this role.
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