Key responsibilities include monitoring team performance, managing patient information confidentiality, and executing pathway improvement projects based on data findings. The post holder will also play a crucial role in establishing effective communication channels within the team and with external providers to meet national waiting time targets. Ultimately, the manager will focus on fostering a culture of collaboration and continuous improvement to ensure high-quality outcomes for patients.
e are seeking a highly motivated, forward-thinking Elective and Cancer Co-ordination Centre Manager to join the team at Staffordshire & Stoke-on-Trent ICB. The post is office-based. You will be working as part of the Elective and Cancer Co-ordination team, with oversight for robust and timely referral processes for a range of services across NHS and independent sector providers.
The ideal candidate will have strong HR and management experience and be highly competent in the use of several information systems such as e-RS, ICE and Excel. You will be expected to manage your own workload whilst managing, monitoring and delegating the activities of the Elective and Cancer Co-ordination Team.
Able to collate and analyse data, you will contribute towards service reviews and the re-design of clinical pathways in addition to leading on service development within the Elective and Cancer Co-ordination team.
If you have a strong background in administration and you're looking for a new challenge, we'd love to hear from you
- Line management and day-to-day supervision of the Elective and Cancer Co-ordination Team to include recruitment and induction of new staff, appraisals, allocation of workload across the team and capacity planning during periods of planned leave, sickness or
- absence
- To work collaboratively with referrers, secondary care, independent sector providers and ICB colleagues to ensure appropriate management of patient information and coordination
- of patient pathways
- Ensure that all data/ referrals are accurately processed in a timely way and any issues affecting performance are managed/ escalated as appropriate.
- Create databases and support the implementation of new electronic / clinical systems
- Ensure that all information dealt with while performing your duties is managed confidentiality and securely in accordance with the requirements of the Data Protection Act 1998 and adhere to the principles of Caldicott.
- Collate and analyse data, investigate service issues and research current policy, contributing to service reviews and supporting the development of project plans and processes, specifically for pathway improvement projects.
About us
Delivering a Quality Service
The post holder will:
Provide operational management support for referral processes, which the ICB host, on behalf of local clinical services. This team contributes to overall wait time standards and ensures appropriate application of patient choice.
Produce reports re the volume of referrals managed by the team and identifying capacity needs to meet demand.
Monitor and manage team performance, ensuring referrals are processed in a timely way and any issues affecting performance are managed/ escalated as appropriate.
Support senior leaders in the development of project plans and processes, specifically for pathway improvement projects.
Contribute to service reviews collating and analysing data, investigating service issues and researching current policy
Create databases to collect and monitor information to assist with the collection and provision of statistical data as required and the ability to extract, manipulate, analyse complex data sets and communicate them in an easy-to-understand manner
Ensure that systematic reviews of team internal policies, standard operating procedures, protocols are carried out in line with ICB guidelines. Ensuring, where necessary, risk assessments, data privacy impact assessments are completed. Support the development of new policies where required
Support the implementation of new electronic / clinical systems[NB1]
Where requested, support the effective management of provider waiting lists to deliver national waiting time targets, overseeing the transfer of patients from waiting lists to alternative providers and securing additional capacity accordingly
It is essential that the post holder exercises initiative and judgement using acquired skills and knowledge, always maintaining confidentiality and be an empathic and sensitive point of contact, particularly for complaints related to referral management/ call handling carried out by the team.
To ensure that all data is accurately processed and entered on the appropriate database / system and adhere to the General Data Protection Regulation (GDPR)
Ability to problem solve and provide alternative solutions and recognise situations that should be referred onto the line manager and in such cases, to take prompt and appropriate action
Relationship and Communication and Skills
Contribute to relationship management across providers as part of day-to-day activity and broader partnership working. Develop productive working relationships and joint approaches with others to ensure the achievement of mutual key performance indicators and NHSE targets.
To work collaboratively with referrers, secondary care, independent sector providers and ICB colleagues to ensure appropriate management of patient information and coordination of patient pathways
To communicate and exchange complex confidential, contentious, or sensitive patient information on a regular basis with key partners verbally or by email and relaying these with emotional intelligence
Be sensitive to the requirements of patients when communicating by telephone, email or face to face, including dealing with difficult /sensitive situations.
To liaise with patients whose first language is not English, may experience hearing difficulties or other communication barriers.
To use a range of communication skills to negotiate project delivery and deal directly with queries which require persuasive skills where agreement or co-operation is necessary.
Teamwork
Work as an effective and responsible team leader, supporting others, building teamwork by exchanging views, ideas and communicating effectively, to develop new ways of working and ensuring effective service delivery
Prioritise own workload and utilise effective time-management strategies to manage competing priorities and achieve deadlines
Take responsibility to ensure that necessary equipment/physical resources are available to the team and managed safely.
During periods of leave, support the team to make onward patient referrals, this will require use of e-RS and making calls to patients
Develop competency checklists for new starters and an induction programme
Supervise and develop temporary members of staff and ensure compliance to agreed work plans and individual objectives. This will include:
o Contribute to the recruitment and selection of any staff
o Line management of identified team members.
o Monitor sickness & absence of staff and to conduct return to work conversations in line with Trust Policy and all other HR policies
o Monitor staff compliance with mandatory training and take necessary action for those not compliant
o Agree and set daily tasks.
o Identify and address staff training and development needs required to achieve agreed outcomes.
Improving Quality and Outcomes for Patients
To manage and maintain credibility with all key partners across the integrated care system, fostering a culture of collaboration for the benefit of all patients
To establish and maintain robust and systematic governance arrangements
To analyse data and act upon the findings to improve quality and outcomes for patients, where there is more than one solution.
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