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Front of House Team Member inLondon inLondon PUBLISHED WED 8 JAN 2025

£23,670.40 per annum
EMPATHY

Nuffield Health The Holly Hospital Follow Nuffield Health The Holly Hospital

Opportunity to make a positive first impression on members and visitors.
A friendly and supportive work environment that promotes wellbeing.
Comprehensive benefits package including private healthcare and financial wellbeing support.
Develop excellent communication skills through face-to-face and phone interactions.
Flexibility in working hours with a full-time position.
Job satisfaction from providing exceptional customer service and making others feel valued.
Engagement in a dynamic role that contributes to the smooth running of the reception and cafe areas.
Nuffield Health is seeking a Front of House Team Member for their Baltimore Wharf club in London. The role involves providing excellent customer service by greeting members and visitors, answering queries, and ensuring a friendly and professional atmosphere in the reception and café areas. The ideal candidate should possess strong communication skills, both in person and over the phone, alongside basic computer proficiency in Word and Excel. The position is full-time, offering an annual salary of £23,670.40, and includes a comprehensive benefits package aimed at promoting employee wellbeing.

As part of the Front of House Team, the successful candidate will play a vital role in creating a welcoming environment and supporting the smooth operations of the facility. Nuffield Health values their staff and encourages potential applicants to apply promptly, as they review applications on a rolling basis.
Opportunity to make a positive first impression on members and visitors.
A friendly and supportive work environment that promotes wellbeing.
Comprehensive benefits package including private healthcare and financial wellbeing support.
Develop excellent communication skills through face-to-face and phone interactions.
Flexibility in working hours with a full-time position.
Job satisfaction from providing exceptional customer service and making others feel valued.
Engagement in a dynamic role that contributes to the smooth running of the reception and cafe areas.

Useful skills for a Front of House Team Member:
To work as a Front of House Team Member in the UK, you will typically need a combination of interpersonal, organizational, and service-oriented skills. Here are some key skills that are important for this role:
1. Customer Service Skills: Excellent communication and interpersonal skills are crucial. You should be able to engage with customers, address their needs, and ensure a positive experience.
2. Teamwork: The ability to work effectively as part of a team is important, as you’ll often collaborate with colleagues from different departments.
3. Organization Skills: You should be able to multitask and stay organized, especially during busy periods, to ensure that all front-of-house operations run smoothly.
4. Attention to Detail: Being attentive to details helps in ensuring accuracy in orders, reservations, and maintaining the cleanliness of the front area.
5. Problem-Solving Skills: The ability to handle complaints and resolve issues efficiently is important for maintaining customer satisfaction.
6. Time Management: You should be able to manage your time effectively, prioritizing tasks to keep operations running smoothly.
7. Presentation Skills: A smart appearance and professional demeanor are important, as you are often the first point of contact for customers.
8. Flexibility: The ability to adapt to changing situations and accommodate different customer requests is essential.
9. Basic Knowledge of Food & Beverage: Familiarity with the menu items, including ingredients and preparation methods, can enhance customer service.
10. Cash Handling Skills: If your role involves processing payments, you should be comfortable handling money and using a cash register or POS system.
11. Knowledge of Health and Safety: A basic understanding of health and safety regulations related to food service is important.
12. IT Skills: Familiarity with booking systems or reservation software can be beneficial, particularly in larger establishments.
 


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