Head of Patient Services, Experience and Involvement inLondon inLondon PUBLISHED 22 JUN 2024

Patient experience team at King's College Hospital has an exciting opportunity for an experienced Head of Patients' Services, Experience and Involvement to join our team.

This is a great opportunity for a professional with a track record of managing teams and programmes of work, and of working with patients and communities to improve the quality of services that we provide.

The role will see you working with patients, frontline staff, care group leads and external organisations to transform the patient experience agenda at King’s College Hospital. You will also have the opportunity to experience working across all sites.

  • Working with the assistant director of patient experience, to support the co-production agenda across King’s College Hospital to ensure that patients and relatives are at the centre of decision making within the Trust
  • To support the delivery of the Trust’s BOLD strategy by ensuring that patient experience objectives and key workstreams are delivered within timescales, Key Performance Indicators and budgets as outlined in the annual plan
  • To deliver measurable improvements for patients and their families/ carers

King’s is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and around 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus .

Our values at King’s, are that we’re a kind, respectful team;

Kind. We show compassion and understanding and bring a positive attitude to our work

Respectful. We promote equality, are inclusive and honest, speaking up when needed

Team. We support each other, communicate openly, and are reassuringly professional

The trust-wide strategy Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion (EDI) at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King’s to another level

For further details / informal visits contact: Name: Patricia Mecinska Job title: Assistant Director of Patient Experience Email address:
Patient experience team at King's College Hospital has an exciting opportunity for an experienced Head of Patients' Services, Experience and Involvement to join our team.

This is a great opportunity for a professional with a track record of managing teams and programmes of work, and of working with patients and communities to improve the quality of services that we provide.

The role will see you working with patients, frontline staff, care group leads and external organisations to transform the patient experience agenda at King’s College Hospital. You will also have the opportunity to experience working across all sites.

  • Working with the assistant director of patient experience, to support the co-production agenda across King’s College Hospital to ensure that patients and relatives are at the centre of decision making within the Trust
  • To support the delivery of the Trust’s BOLD strategy by ensuring that patient experience objectives and key workstreams are delivered within timescales, Key Performance Indicators and budgets as outlined in the annual plan
  • To deliver measurable improvements for patients and their families/ carers

King’s is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and around 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus .

Our values at King’s, are that we’re a kind, respectful team;

Kind. We show compassion and understanding and bring a positive attitude to our work

Respectful. We promote equality, are inclusive and honest, speaking up when needed

Team. We support each other, communicate openly, and are reassuringly professional

The trust-wide strategy Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion (EDI) at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King’s to another level

For further details / informal visits contact: Name: Patricia Mecinska Job title: Assistant Director of Patient Experience Email address:


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