Part Time Customer Care Advisor inTrafford Park inTrafford Park PUBLISHED 20 JUL 2024

Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.

Collaboration, communication and curiosity drive our extraordinary workforce – an ambitious team of diverse, experienced and up-and-coming talents that we think you’d fit right into.

A role at Club L is more than a job, it’s a lifestyle for the innovative, inspired and intuitive thinker.

The Role

Club L London is excited to be growing the Customer Care team with the addition of one part time role on the following shift patterns:

Part Time – Weekends & Evenings

• Saturday & Sunday 8-4 or 9-5 & 1 evening per week 6-10
• This role offers homeworking, but you must be available to come into our Head Office in Trafford Park, Manchester for an initial 1 week paid training period and for monthly check-ins thereafter. As such, please ensure you are based in a commutable distance from the office and able to commit to the above travel.

Responsibilities

•  Providing customer support through email and instant messages
•  Great communicator and listener
• Problem solving mindset - you should be able to solve problems, show empathy, make customers feel heard, valued and appreciated
•  Provide excellent customer service with great attention to detail
• Reply to customer queries in a professional manor and ensure that they receive a response that resolves their issue
• Resolve customer inquiries efficiently and quickly
• Be confidant in following Club L procedures and making decisions
• Knowing company products and services to effectively communicate with customers and provide them with the correct resolution

Requirements

• This is an entry level role, however previous customer service experience is advantageous
•  Ability to provide a positive customer experience
•  Good English writing skills with good attention to grammar and sentence structure
• Ability to manage and handle customers via email and instant messaging
• Working knowledge of Shopify and Zendesk would be beneficial
•  Solid customer service skills
• Good communication and interpersonal skills
• Ability to work in a fast-paced environment

•  Ability to work independently as well as being a great team player

What's on offer?

• Annual bonus scheme
• 25 days of annual leave (pro-rated)
• Extra day off for your birthday
• Cycle to work scheme
• Enhanced pension contribution
• Enhanced maternity policy
• 40% staff discount
• Healthcare Cashplan
• Free onsite gym (Manchester office)
• Social events