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Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways.
Job OverviewThe post holder will be responsible for booking outpatient appointments over the Trust sites.
They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems.
The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.
To be multi-skilled in your working role and able to assist in all areas of the department as and when required
To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy
Main duties of the job
To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust
To support the implementation of all new IT and patient administration systems
Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways
To deal with patients in a polite and respectful manner complying with their requests where possible
To support the Trust in delivering NHS targets
Working for our organisation
There’s never been a more exciting time to build your career at Frimley Health, one of the country’s largest and most respected trusts
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other.
If you have a passion for clinical excellence, patient care and your own career development, you’ll feel at home at Frimley Health.
Detailed Job Description And Main Responsibilities
You will be required to make patient outpatient appointments for ENT, OMFS, Oral & Audiology. You will also be part of our call centre team.
Person specification
Qualifications
Essential criteria
- GCSE English and Maths pass or equivalent
- NVQ Level 3 Administration or equivalent practical knowledge
Experience
Essential criteria
- Experience of working in a hospital or busy office environment
- Significant experience in difficult patient situations
- Minimum of 1 year customer care experience
- Call centre experience
- NHS experience
Essential criteria
- Good communication skills both verbal and in writing
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
- Ability to work under pressure
- Good knowledge of NHS targets
- Knowledge of medical terminology
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
Apply online now
Job Overview
The post holder will be responsible for booking outpatient appointments over the Trust sites.
They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems.
The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.
To be multi-skilled in your working role and able to assist in all areas of the department as and when required
To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy
Main duties of the job
To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust
To support the implementation of all new IT and patient administration systems
Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways
To deal with patients in a polite and respectful manner complying with their requests where possible
To support the Trust in delivering NHS targets
Working for our organisation
There’s never been a more exciting time to build your career at Frimley Health, one of the country’s largest and most respected trusts
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other.
If you have a passion for clinical excellence, patient care and your own career development, you’ll feel at home at Frimley Health.
Detailed Job Description And Main Responsibilities
You will be required to make patient outpatient appointments for ENT, OMFS, Oral & Audiology. You will also be part of our call centre team.
Person specification
Qualifications
Essential criteria
Experience
Essential criteria
Essential criteria
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
Apply online now
The post holder will be responsible for booking outpatient appointments over the Trust sites.
They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems.
The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.
To be multi-skilled in your working role and able to assist in all areas of the department as and when required
To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy
Main duties of the job
To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust
To support the implementation of all new IT and patient administration systems
Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways
To deal with patients in a polite and respectful manner complying with their requests where possible
To support the Trust in delivering NHS targets
Working for our organisation
There’s never been a more exciting time to build your career at Frimley Health, one of the country’s largest and most respected trusts
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other.
If you have a passion for clinical excellence, patient care and your own career development, you’ll feel at home at Frimley Health.
Detailed Job Description And Main Responsibilities
You will be required to make patient outpatient appointments for ENT, OMFS, Oral & Audiology. You will also be part of our call centre team.
Person specification
Qualifications
Essential criteria
- GCSE English and Maths pass or equivalent
- NVQ Level 3 Administration or equivalent practical knowledge
Experience
Essential criteria
- Experience of working in a hospital or busy office environment
- Significant experience in difficult patient situations
- Minimum of 1 year customer care experience
- Call centre experience
- NHS experience
Essential criteria
- Good communication skills both verbal and in writing
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
- Ability to work under pressure
- Good knowledge of NHS targets
- Knowledge of medical terminology
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
Apply online now
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