Front Office Receptionist (Full-Time) inEdinburgh inEdinburgh PUBLISHED 11 JUN 2024

We are looking for an Front Office Receptionist (Full-Time) to join the glamour of InterContinental Life at our InterContinental Edinburgh the George Hotel…


InterContinental® Edinburgh The George Hotel is full of culture and has been serving guests since 1881, so we know what it takes to provide an alluring guest experience and a personal and attentive service. We provide an exciting mix of a luxury InterContinental® experience combined with our unique character and charming building, home to Scotland’s first Le Petit Beefbar Restaurant.

As the largest luxury hotel brand in the world, we provide our guests with a brilliantly
cosmopolitan
stay of
discreet luxury
and
culinary expertise
. As a Front Office Receptionist, your main duties and responsibilities will be checking in and out our guests, dealing with any queries or complaints, welcoming our guests to the city and interacting with them to encourage them to join our loyalty program. You will also be a key part of our guests’ overall stay, providing special experiences and recognising our loyal IHG One Rewards members.

Joining us as a Front Office Receptionist, we are looking for someone who has…

• Availability to work 40 hours per week accross a variety of days and times, weekend availability is essential
• Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial
• Confident working on Hotel systems, experience working with Opera specifically is a big plus
• Passion for providing luxury experiences, not shy to go above and beyond to personalise our Guests stay and provide your local wisdom to enhance their experience
• Ability to work together in the team with guests as our centre focus!
  
  

In return for bringing the InterContinental life to our guests, you can expect to receive…

• Financial security - £12.00 per hour (£24,960.00 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay!
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels globally and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing – generous maternity/paternity pay and subsidised childcare support, employee assistance programme available 24/7 and access to mental health first-aiders
• Hotel specific benefits – complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George Hotel plus Spa and gym discounts at our Kimpton property
  
  

If you are someone who likes to bring your wisdom and local-know-how to a provide a truly personal and luxurious experience for our guests, apply today! Check out our Instagram page @InterContinentalEdinburghGeorge to see more.



You must meet the legal requirements to work in the UK.


At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.