Housing Assistant inYork inYork PUBLISHED 2 JUL 2024

Housing AssistantYO32£26,+ BenefitsMonday – Friday 8.30am – 5.30pm – Initially Temporary to PermanentThis role requires a DBS (Basic Disclosure) which can be conducted by the clientAn opportunity has arisen for a Housing Assistant to work closely with their tenants and provide support to colleagues across the department. The role will report to the Neighbourhood Manager in delivering a high quality, customer focussed service to both tenants and the Housing Management team.The role:* Deliver the highest possible standard of Customer Service to both tenants and internal stakeholders* Identify opportunities for improvement and address concerns providing feedback* Provide admin support to the Housing Team* Acknowledge and respond to initial queries received in person, via email, telephone and social media* Carry out home visits to tenants in response to a range of housing management queries as required* Support the delivery of estate inspections and community walkabouts* Maintain and monitor systems registers, records and databases* Process payment of invoices* Assist with service improvements as required* Upkeep of all systems, policies and proceduresAbout You* A strong track record of demonstrable achievement in the delivery of admin and customer service* Previous experience of working with internal and external stakeholders* Proficient in Microsoft Office/Excellent IT skills* Confident and enthusiastic with excellent customer service* Team player that can collaborate and work as part of an effective team* Strong communicator that can act decisively and work at pace* Committed to diversity and inclusion* Resilient and able to work under pressure* Have a desire to deliver operational excellence, driving continuous improvement* Be considerate, passionate about care with a “can-do” positive attitude* Practical and driven to deliver a high-quality service and want to make a difference* Ability to interpret a situation and make sound judgement* Champion innovation and encourage ideasDesirable* Up to date knowledge of legislation in relation to housing* Comprehensive working knowledge of housing services* An understanding of current and future challenges facing social housing* Knowledge and understanding of welfare benefits* Understanding of housing governance practice