Dispensary Manager inMarket Harborough inMarket Harborough PUBLISHED 10 DEC 2023

Staff Management:

Provide mentorship and guidance for trainee dispensary staff apprentices and students.

Line manages the dispensary staff in accordance with current practice policy.

Ensure team members complete significant event forms correctly and in a timely manner.

To oversee training of new Dispensers.

To lead the team of Dispensers and organise a weekly rota or deputise the latter as required.

To take responsibility for developing their own clinical competence leadership and reflective practice skills within the workplace.

To carry out appraisals and identify training needs based on competencies required for the DSQS and complete the annual DSQS as required.

Arrange staff meetings and or training as required

Dispensary Management:

Ensuring that all returned controlled drugs are disposed of and recorded correctly.

Responsible for maintaining efficient cost-effective stock control minimising wastage through out-of-date stock.

In conjunction with the Medicines Manager ensure controlled drugs are dispensed with in accordance with practice policy.

With the Medicines Manager review the latest guidance, ensuring the dispensary conforms to NICE CQC etc. guidance

To liaise with the Lead GP and Medicines Manager for Dispensing over formularies.

To ensure and maintain effective distribution of dispensing supplies to the Surgery

• To be responsible for the commercial buying of drugs and Surgery sundries for the Practice
• To gain information and negotiate sales terms from pharmaceutical companies and or their representatives concerning the commercial details of their products
• To maintain cost effective supplies of those drugs that are purchased centrally on behalf of the Practice
• To devise and explain to each Dispenser the mechanisms for ordering from the central supplies
• To ensure and maintain effective distribution of dispensing supplies to the Surgery
• To perform computer searches as required with the clinical computer system and present information in an analytical way
• Reconcile invoices
• Ensure prescriptions are collated, endorsed and submitted to Prescription Pricing Authority (PPA) each month and associated analysis

Ensure SOPs are in place and reviewed on at least an annual basis

• Ensure team members complete significant event forms correctly and in a timely manner
• Responsible for maintaining efficient, cost effective stock control, minimising wastage through out-of-date stock

Wholesaling

To become GDP trained by the Responsible Person and become a member of the wholesaling team

To become involved in weekly ordering of stock, receiving of medications and arranging delivery invoices

To adhere to the GDP Training Manual and oversee the process at both Market Harborough and Husbands Bosworth Sites.

Confidentiality:

• In the course of seeking treatment, patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the jobholder may have access to confidential information relating to patients and their carers Practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients carers colleagues other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice Policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The jobholder will assist in promoting and maintaining their own and others health safety and security as defined in the Practice Health & Safety Policy to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The jobholder will support the equality, diversity and rights of patients carers and colleagues to include:

Acting in a way that recognizes the importance of peoples rights interpreting them in a way that is consistent with Practice procedures and Policies and current legislation

Respecting the privacy dignity needs and beliefs of patients carers and colleagues

Behaving in a manner which is welcoming to and of the individual is non-judgmental and respects their circumstances feelings priorities and rights

Personal/Professional Development:

The jobholder will participate in any training programme implemented by the practice as part of this employment such training to include:

Participation in an annual individual performance review including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development learning and performance and demonstrating skills and activities to others who are undertaking similar work

Carrying out annual individual performance reviews for Dispensers after suitable training

Quality:

The jobholder will strive to maintain quality within the Practice and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.
• Contribute as required to the Practices achievement of Quality and Outcomes Framework points
• Be prepared to cover roles where there are staff shortages especially at short notice
• Promote a professional approach at all times by choice of attire attitude and example shown to patients and staff both in and out of the practice

Communication:

The jobholder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly
• To attend the quarterly Dispensary meeting as well as quarterly Staff Meetings wherever possible
• Keep the Practice Manager informed of any relevant issues

Contribution to the Implementation of Services:

The jobholder will:

• Apply Practice Policies, standards and guidance
• Discuss with other members of the team how the Policies, standards and guidelines will affect own work
• Participate in audit where appropriate
• Report any concerns over the probity of other team members to the relevant Manager or GP as appropriate
• Complete the annual DSQS form
• Under take staff annual appraisals

Overseeing the Dispensary teams annual leave, liaising with the Practice Manager where appropriate

• Complete and send monthly PPA claims

General Duties:

Attend monthly staff meetings and other mandatory training events

Take part in the annual performance appraisal system and undertake such training as is deemed necessary by the practice

Perform other tasks as required by the Doctors and Managers which are reasonable and in line with the principles of this job description

To provide efficient and accurate dispensing of medication to the patients and to ensure effective financial control of the Dispensary. To take responsibility for your own work and ensure completion of all tasks in good time.To assist other colleagues as required.

Provide mentorship and guidance for trainee dispensary staff apprentices and students.

Line manages the dispensary staff in accordance with current practice policy.

Ensure team members complete significant event forms correctly and in a timely manner.

To oversee training of new Dispensers.

To lead the team of Dispensers and organise a weekly rota or deputise the latter as required.

To take responsibility for developing their own clinical competence leadership and reflective practice skills within the workplace.

To carry out appraisals and identify training needs based on competencies required for the DSQS and complete the annual DSQS as required.

Arrange staff meetings and or training as required.

Ensuring that all returned controlled drugs are disposed of and recorded correctly.

Responsible for maintaining efficient cost-effective stock control minimising wastage through out-of-date stock.

In conjunction with the Medicines Manager ensure controlled drugs are dispensed with in accordance with practice policy.

With the Medicines Manager review the latest guidance ensuring the dispensary conforms to NICE CQC etc guidance.

To liaise with the Lead GP and Medicines Manager for Dispensing over formularies.

To ensure and maintain effective distribution of dispensing supplies to the Surgery.