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AdministratorinEastleighinEastleighPUBLISHED TUE 26 DEC 2023

Band 3: £24,071 to £25,674 a year Based of full time hours  PERMANENT 
NHS

Southern Health NHS Foundation TrustFollow Southern Health NHS Foundation Trust

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

This is an exciting opportunity to join the Single Point of Access Team for Hampshire CAMHS. The Single Point of Access Team manages the referrals into the service, along with supporting advice and consultation. Do you have excellent organisational, communication and administrative skills, and do you have the ability to work on your own initiative and to maintain a calm approach under pressure? Flexibility, problem solving skills, listening skills, a confidential approach, the ability to work to tight deadlines and as part of a team are all essential for this role. The role is 9am-5pm Monday, Thursday and Friday, however flexibility with hours / days will be considered to the right applicant.

To provide comprehensive and efficient administrative support to the team; this will include handling all aspects of correspondence, including processing referrals and dealing with telephone enquiries.

Liaise with other directorates and staff at all levels and with external agencies.

To open and process incoming and outgoing mail for the team.

To be responsible for scanning and uploading documents into RIO, accurately onto the correct tab and in a timely manner.

To provide reception services, receiving visitors on behalf of the department, dealing sensitively with people, in person and on the telephone, taking accurate messages and providing follow up action as required, using appropriate initiative.

To accurately record messages and information from any callers in a timely manner and to initiate appropriate procedures, maintaining effective channels of communication.

To be responsible for managing the diaries of the team and prioritising competing needs.

To be responsible for initiating and sending out, without reference, routine correspondence and a variety of self-help information,

Ensure that data is stored accurately and correctly in line with relevant Trust policies.

Ensure that all information is clear and is handled in a confidential manner, in line with the relevant Trust policies.

To be responsible for maintaining clear and accurate filing and database systems.

To undertake photocopying, post and filing as required.


More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for an Administrator:
To work as an Administrator in the UK, you typically need a combination of technical skills, soft skills, and relevant experience. Here are some key skills that are often sought after in administrative roles:
Technical Skills:
1. Computer Literacy: Proficiency in using word processing, spreadsheet, and presentation software (e.g., Microsoft Office Suite: Word, Excel, PowerPoint).
2. Data Entry and Management: Ability to accurately enter and manage data in databases and other systems.
3. Organisational Software: Familiarity with tools like project management software (e.g., Trello, Asana), email clients, and calendar management systems.
4. Basic Financial Skills: Understanding of budgeting, invoicing, and basic accounting processes may be advantageous.
5. Record Keeping: Ability to maintain and manage physical and digital filing systems.
Soft Skills:
1. Communication Skills: Strong verbal and written communication skills for effective interaction with colleagues, clients, and stakeholders.
2. Attention to Detail: A keen eye for detail to ensure accuracy in documentation and tasks.
3. Time Management: Ability to prioritize tasks and manage time efficiently to meet deadlines.
4. Problem-Solving: Capability to identify issues and provide practical solutions.
5. Teamwork: Willingness to work collaboratively with others in a team environment.
Interpersonal Skills:
1. Customer Service: Skills in dealing with clients and providing excellent service when required.
2. Professionalism: Maintaining a professional demeanor within the workplace.
3. Adaptability: Flexibility to adapt to changing situations and demands.
Additional Considerations:
- Experience: Previous administrative experience can be beneficial, although entry-level positions may not require extensive experience.
- Qualifications: While not always necessary, having relevant qualifications (such as an NVQ in Business Administration or similar) can be advantageous.
- References: Good references from previous employers can enhance your application.
Continuous Learning:
- Staying updated with new technologies and software commonly used in administration can also be beneficial for career advancement.
 


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