Booking and Scheduling Assistant inManchester inManchester PUBLISHED 4 JUN 2024

Manchester University NHS Foundation Trust

The role will involve booking for all patients who require an out patient appointment or procedure.
The Booking and Scheduling Team at the NMGH Manchester Foundation Trust has a vacancy for an enthusiastic, motivated and flexible individual looking for a challenge in a post that is both interesting and varied. The department is the central hub for outpatient and inpatient booking.

The role will involve booking for all patients who require an out patient appointment or procedure. You will also deal with inbound and outbound calls to agreed professional standards and provide administration and monitoring support for the referral pathways.

You will provide an efficient and high quality service to meet the requirements of the Directorate and to support the Directorate and Trust in achieving its key access targets. You will be expected to liaise with senior clinical staff, outpatient staff and managers on the maintenance of services ensuring that accurate information is provided to patients via clinic letters whilst working to national access targets.

This role can have its challenges so the post holder should be organised and able to manage multiple workloads at once, so would need to have a methodical way of working and the ability to prioritise their workload, and that of others to provide a cross-cover service.

The post holder will liaise with the Directorate teams, manage waiting lists, booking for Outpatient and Inpatient appointments, diary management of the speciality and speciality referrals.

MFT is England’s largest NHS Trust with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

For further details / informal visits contact: Name: Jessica Metcalfe Job title: Elective Access Support Manager Email address: Telephone number:
The Booking and Scheduling Team at the NMGH Manchester Foundation Trust has a vacancy for an enthusiastic, motivated and flexible individual looking for a challenge in a post that is both interesting and varied. The department is the central hub for outpatient and inpatient booking.

The role will involve booking for all patients who require an out patient appointment or procedure. You will also deal with inbound and outbound calls to agreed professional standards and provide administration and monitoring support for the referral pathways.

You will provide an efficient and high quality service to meet the requirements of the Directorate and to support the Directorate and Trust in achieving its key access targets. You will be expected to liaise with senior clinical staff, outpatient staff and managers on the maintenance of services ensuring that accurate information is provided to patients via clinic letters whilst working to national access targets.

This role can have its challenges so the post holder should be organised and able to manage multiple workloads at once, so would need to have a methodical way of working and the ability to prioritise their workload, and that of others to provide a cross-cover service.

The post holder will liaise with the Directorate teams, manage waiting lists, booking for Outpatient and Inpatient appointments, diary management of the speciality and speciality referrals.

MFT is England’s largest NHS Trust with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

For further details / informal visits contact: Name: Jessica Metcalfe Job title: Elective Access Support Manager Email address: Telephone number:


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