Claims Technician inCroydon inCroydon PUBLISHED 12 SEP 2024

Claims Technician - Domestic Major Loss

Greater London based

Up to £31,000 basic + bonus

Full Time - Permanent

A newly formed role of Claims Technician - Domestic Major Loss has been made available for a major insurance provider.

• Are you a considered individual with a curious mind capable of building relationships with people from all walks of life?
• Can you articulate yourself clearly both verbally and in writing?
• Do you have a passion for the delivery of exceptional customer service?
• Do you challenge day to day situations and the norm yet remain calm under pressure?
• Have a valid full UK driving licence?
• Would long-term career growth in a IBUK recognised '2024 Top UK Insurance Employer' spark your interest?
  
  

If the answer is yes, then keep reading as Claims Services are looking for professional, well organised, and dedicated individuals to perform the role of a Claims Handler (Adjusting Executive).

The Role:

The adjusters in the team utilise their renowned expertise on domestic claims of significant value and complexity. The Claims Handler (Adjusting Executive) role is a technical assistant role, designed to support their work throughout the handling of these claims. We're seeking a Claims Handler (Adjusting Executive) to work on a one to one basis with our adjusters, to ensure we can continue to deliver service and handling at the very highest level.

You will have the following skills:

• The confidence and ability to deliver excellent customer service throughout the lifecycle of the claim
• first class communication skills, both written and verbal
• Competent IT skills, and the capability to maintain electronic files to a high auditable standard, including preparation of claim documentation as required, and as agreed with the adjuster(s)
• A willingness to liaise and build effective working relationships with other internal product lines/departments as required.
• Be able to manage incoming and outgoing correspondence and complete case enquiries as directed by the adjuster, but with the confidence and technical ability to work without direction where appropriate
• Understand the importance of ensuring all stakeholders and parties are kept fully updated at all times, and have a pro-active claims handling philosophy
• The desire and ability to deliver customer service at a very high level, and to meet our goal of making claims easy for everyone
• Provide assistance on site on occasion, including minute taking of meetings, preparation of the action plan, taking statements/photographs etc. as directed
• Accurate daily time recording, delivering a high proportion of chargeable hours demonstrating technical competence
  
  

Benefits:

• Structured programmes with clear timescales & transparent career pathways
• Fully supported professional qualifications with rewards
• Truly flexible working
• Competitive salary
• Employee assistance programme for employee wellbeing
• Life assurance
• Group Income Protection
  
  

Our other benefits include:

• Private healthcare plan (including pre-existing conditions)
• A Self Invested Personal Pension Scheme
• Annual leave allowance of 25 days + public holidays
• Voluntary benefits - Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps
  
  

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

If you feel you have the experience for the role of Claims Technician and London office is a suitable work commute, apply today