Office Administrator inWorthing inWorthing PUBLISHED 14 JUN 2024

Caremark is a wholly UK-owned and operated home care franchise, which has established a successful UK-based network of franchise owners from a variety of backgrounds. With a reputation for excellence, we have remained one of the leading UK and international providers of home care services.

We are looking for an Office Administrator with experience of working in a customer-facing role, with a good understanding of great customer service. If you are dynamic and enthusiastic with exceptional attention to detail and outstanding telephone manners, we would love to hear from you.

And our team also believes in the following so if this resonates with you, Caremark would be a perfect place for you:

• Achieving business objectives through Company values
• Have a positive mindset
• Being solution focussed
• Learn from each other and be effective and efficient
• Being honest when we make a mistake, take accountability and learn from our mistakes
• Helpful
• Welcoming and kind
• Approachable
• Respectful and polite

Responsibilities

• Answer the Company phone
• Monitoring visitor’s book
• Oversee fire and security alarm tests
• Ensure office is tidy, presentable and has adequate supplies at all time
• Ordering stationery and other office supplies
• Handling complaints as per Company policy
• Liaise with the cleaner regarding weekly cleaning
• Monitor and review suppliers on request when required
• Oversee the management of Company database, shared calendar, ensuring meeting rooms are available and suitable parking is available for guests and visitors
• Dealing with incoming and outgoing posts
• Organising and maintaining diaries, making appointments for Senior Management, when required
• Arranging travel, visas and accommodation and, occasionally, travelling with the managers to take notes or dictation at meetings or to provide general assistance during presentations
• Support with managing company events and logistics.
• Produce progress reports and collate information from surveys, monthly internal & external reports.
• Supporting other teams with admin-related tasks, filing, scanning and record keeping
• Carrying out specific projects and research, when required

Skills

• Exceptional written and oral communication skills.
• Excellent telephone manners and interpersonal skills.
• Good MS Office skills, words, power point and excel.
• Ability to work under pressure and to tight deadlines.
• Good organisational and time management skills.
• The ability to research, digest, analyse and present material clearly and concisely.
• The ability to work on your own initiative.
• Honesty and reliability.
• Attention to detail.
• Amicable and approachable.
• Flexibility and adaptability to juggle a range of different tasks.
• Discretion and an understanding of confidential issues.

Who We Are

Caremark is one of the largest UK home care franchisors with over 131 franchise offices operating in the UK and Internationally. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers’ homes. Our services range from providing that little bit of extra help with daily life, to more complex care for conditions like Dementia. With a reputation for excellence since our inception in 2005, we have grown to become one of the leading UK providers of home care services. Within the Franchise Support Centre, we believe in 6 core values: Trustworthy, Honest, Compassionate, Positive, Accountable, and Supportive.