Front of House Team Member inLondon inLondon PUBLISHED 30 AUG 2024

Overview


We are seeking Team Members who possess the qualities necessary to grow with us and contribute to our success.

You will collaborate and support the team in delivering top-notch food quality, exceptional guest care, and outstanding service! Your role is crucial to us at HOD, as you will be instrumental in upholding our brand standards, working within an excellent team, and ensuring that every guest leaves our restaurant with a memorable experience, wanting to return!


Requirements


Restaurant Team Member - Front of House:

Our guests are our top priority in everything we do.

Maintain a positive, “can do” attitude.

Assist guests in selecting meals and drinks, providing additional upselling information.

Process guest orders through the POS(Toast) system.

Deliver orders to the kitchen and help prepare and pack food and beverages.

Ensure that the food portions being packed or served look appealing.

Suggest additional food items to enhance the guest experience and increase sales.

Process sales, provide guests with receipts, and deliver food.

Greet EVERY guest genuinely and warmly.

Answer phone calls and handle inquiries.

Assemble and package orders to meet brand standards.

Keep all guest areas clean, sanitary, and tidy.

Ensure that all orders are complete and ready for guest pickup.

Adhere to brand standards and deliver outstanding guest service.


Key Skills & Knowledge Required


Ability to speak clearly and listen attentively to guests and team members.

Ability to maintain a clean and neat appearance.

Displays a positive and enthusiastic approach to all tasks.

Exhibits a cheerful and helpful attitude, consistently providing excellent guest care.

Adapts to changing business volumes with a sense of urgency.

Demonstrates a comprehensive understanding of the menu and allergens.

Follows instructions to meet brand standards.

Ability to complete daily paperwork in accordance with HOD standards.

Capable of being cross-trained in all areas of the kitchen and front counter.

Committed to exceptional guest service and impeccable standards.
Overview

We are seeking Team Members who possess the qualities necessary to grow with us and contribute to our success.

You will collaborate and support the team in delivering top-notch food quality, exceptional guest care, and outstanding service! Your role is crucial to us at HOD, as you will be instrumental in upholding our brand standards, working within an excellent team, and ensuring that every guest leaves our restaurant with a memorable experience, wanting to return!

Requirements

Restaurant Team Member - Front of House:

Our guests are our top priority in everything we do.

Maintain a positive, “can do” attitude.

Assist guests in selecting meals and drinks, providing additional upselling information.

Process guest orders through the POS(Toast) system.

Deliver orders to the kitchen and help prepare and pack food and beverages.

Ensure that the food portions being packed or served look appealing.

Suggest additional food items to enhance the guest experience and increase sales.

Process sales, provide guests with receipts, and deliver food.

Greet EVERY guest genuinely and warmly.

Answer phone calls and handle inquiries.

Assemble and package orders to meet brand standards.

Keep all guest areas clean, sanitary, and tidy.

Ensure that all orders are complete and ready for guest pickup.

Adhere to brand standards and deliver outstanding guest service.

Key Skills & Knowledge Required

Ability to speak clearly and listen attentively to guests and team members.

Ability to maintain a clean and neat appearance.

Displays a positive and enthusiastic approach to all tasks.

Exhibits a cheerful and helpful attitude, consistently providing excellent guest care.

Adapts to changing business volumes with a sense of urgency.

Demonstrates a comprehensive understanding of the menu and allergens.

Follows instructions to meet brand standards.

Ability to complete daily paperwork in accordance with HOD standards.

Capable of being cross-trained in all areas of the kitchen and front counter.

Committed to exceptional guest service and impeccable standards.


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