Patient Data Services Support Manager inEdinburgh inEdinburgh PUBLISHED 18 MAY 2024
NHS Scotland rvrQq6u
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The successful candidate must be able to demonstrate excellent communication skills using a variety of techniques including written/electronic correspondence, telephone conversations and face to face meetings in order to engage with stakeholders.
About The OrganisationNational Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same – to improve the health and well-being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re-invested into essential services.
The Post
We currently have an opportunity for a Patient Data Services Support Manager within Gyle Square, Edinburgh.
It also involves monitoring and supporting a Patient Data Services Delivery team to achieve the required high standard of output and accuracy within given time scales. To ensure the efficient and effective administration of GP registrations including the transfer of Patient Medical Records. To amend, update and maintain the integrity of the data held on the Community Health Index, primarily through the PARTNERS (Payments Automation and Registration Transfer Network by Electronic Reciprocal Software) link.
The Candidate
The postholder is responsible for carrying out the day-to-day transactional upkeep of the national CHI database to maintain accurate and up-to-date patient demographic and GP Practice registration information including processing of patient assignment and removal requests. Additionally, the postholder supports the movement of medical records between GP Practices including recording the tracking of the movement or record and investigating issues with the movement of records. This involves dealing with challenging queries from GP Practice staff and patients on a daily basis.
Provide day-to-day task assignment for a team of up to six Patient Data Services Operators and occasionally deputise on behalf the Patient Data Services Team Manager
The successful candidate must be able to demonstrate excellent communication skills using a variety of techniques including written/electronic correspondence, telephone conversations and face to face meetings in order to engage with stakeholders. They must also have strong organisational skills with the ability to work under pressure to meet deadlines.
Location and Working Pattern:
The location for this post is Gyle Square, Edinburgh. From 1st April 2024, the standard working week for NHS Agenda for Change workers in Scotland will be 37 hours per week.
It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.
Benefits
Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. Click here to view the full range of NHS NSS Employee Benefits.
Further Information
For an informal discussion on the post, please contact Sara Amir, Patient Data Services Team Manager at
Closing date for completed applications is Friday 24th May
Further information on NSS is available from: www.jobsincare.com/job/j3jF9kaev note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).
NHS National Services Scotland is an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies
About The Organisation
National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same – to improve the health and well-being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re-invested into essential services.
The Post
We currently have an opportunity for a Patient Data Services Support Manager within Gyle Square, Edinburgh.
It also involves monitoring and supporting a Patient Data Services Delivery team to achieve the required high standard of output and accuracy within given time scales. To ensure the efficient and effective administration of GP registrations including the transfer of Patient Medical Records. To amend, update and maintain the integrity of the data held on the Community Health Index, primarily through the PARTNERS (Payments Automation and Registration Transfer Network by Electronic Reciprocal Software) link.
The Candidate
The postholder is responsible for carrying out the day-to-day transactional upkeep of the national CHI database to maintain accurate and up-to-date patient demographic and GP Practice registration information including processing of patient assignment and removal requests. Additionally, the postholder supports the movement of medical records between GP Practices including recording the tracking of the movement or record and investigating issues with the movement of records. This involves dealing with challenging queries from GP Practice staff and patients on a daily basis.
Provide day-to-day task assignment for a team of up to six Patient Data Services Operators and occasionally deputise on behalf the Patient Data Services Team Manager
The successful candidate must be able to demonstrate excellent communication skills using a variety of techniques including written/electronic correspondence, telephone conversations and face to face meetings in order to engage with stakeholders. They must also have strong organisational skills with the ability to work under pressure to meet deadlines.
Location and Working Pattern:
The location for this post is Gyle Square, Edinburgh. From 1st April 2024, the standard working week for NHS Agenda for Change workers in Scotland will be 37 hours per week.
It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.
Benefits
Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. Click here to view the full range of NHS NSS Employee Benefits.
Further Information
For an informal discussion on the post, please contact Sara Amir, Patient Data Services Team Manager at
Closing date for completed applications is Friday 24th May
Further information on NSS is available from: www.jobsincare.com/job/j3jF9kaev note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).
NHS National Services Scotland is an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies
National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same – to improve the health and well-being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re-invested into essential services.
The Post
We currently have an opportunity for a Patient Data Services Support Manager within Gyle Square, Edinburgh.
It also involves monitoring and supporting a Patient Data Services Delivery team to achieve the required high standard of output and accuracy within given time scales. To ensure the efficient and effective administration of GP registrations including the transfer of Patient Medical Records. To amend, update and maintain the integrity of the data held on the Community Health Index, primarily through the PARTNERS (Payments Automation and Registration Transfer Network by Electronic Reciprocal Software) link.
The Candidate
The postholder is responsible for carrying out the day-to-day transactional upkeep of the national CHI database to maintain accurate and up-to-date patient demographic and GP Practice registration information including processing of patient assignment and removal requests. Additionally, the postholder supports the movement of medical records between GP Practices including recording the tracking of the movement or record and investigating issues with the movement of records. This involves dealing with challenging queries from GP Practice staff and patients on a daily basis.
Provide day-to-day task assignment for a team of up to six Patient Data Services Operators and occasionally deputise on behalf the Patient Data Services Team Manager
The successful candidate must be able to demonstrate excellent communication skills using a variety of techniques including written/electronic correspondence, telephone conversations and face to face meetings in order to engage with stakeholders. They must also have strong organisational skills with the ability to work under pressure to meet deadlines.
Location and Working Pattern:
The location for this post is Gyle Square, Edinburgh. From 1st April 2024, the standard working week for NHS Agenda for Change workers in Scotland will be 37 hours per week.
It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.
Benefits
Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. Click here to view the full range of NHS NSS Employee Benefits.
Further Information
For an informal discussion on the post, please contact Sara Amir, Patient Data Services Team Manager at
Closing date for completed applications is Friday 24th May
Further information on NSS is available from: www.jobsincare.com/job/j3jF9kaev note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).
NHS National Services Scotland is an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies
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inEdinburgh
55.95330047607422 -3.188270092010498 Edinburgh, Scotland, United Kingdom 
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