Imaging Clerical Officer inBirmingham inBirmingham PUBLISHED 24 DEC 2023

MAIN DUTIES AND RESPONSIBILITIES

1. Greeting and attending patients on department reception desk. A patient focused approach should be adopted at all times when working in reception areas, providing a friendly and welcoming environment.
2. Pending imaging referral forms onto the waiting list CRIS system
3. Booking imaging appointments
4. Telephones will be answered whilst upholding the highest standard of customer care at all times.
5. Request, transfer and copy radiology images as required.
6. Queries from Patients, GPs and outside agencies are responded to in a timely fashion, upholding the highest standard of customer care at all times. Queries that cannot be resolved should be discussed with team leaders immediately for advice and support.
7. Clinics should be cashed up at the end of each session.
8. Imaging request forms scanned on a daily basis.
9. Instructions and preparation for imaging appointments should be sent in a timely manner, as per departmental protocols.
10. Participate in Trust appraisal system.
11. Attend mandatory training annually.
12. Production of CDs containing imaging using dedicated workstations.
13. Use IEP as required.
14. Re-activate user accounts / password for PACS / CRIS as appropriate.
15. Regularly direct and act upon PACS email account and take appropriate action.
16. Report equipment faults.

This is not an exhaustive list of duties and a regular review will take place with the potholder as part of their ongoing development and performance management.

Full job description available as a supporting document.

We are seeking a dedicated and patient-focused Imaging Clerical Officer to join our team. The successful candidate will be responsible for greeting and attending to patients at the department reception desk, ensuring a friendly and welcoming environment. This role requires excellent customer care skills and the ability to manage various other administrative tasks efficiently.

To work flexibly within the Patient Access Service, e.g. Appointments Centre, Outpatient Reception, Imaging Department, ADCU and Health Records Library providing administrative support to patients, clinicians and other Trust Staff.

To ensure patients health records are maintained to the highest standard, appointments and supporting correspondence sent to patients in a timely way and patients are dealt with effectively and efficiently when attending the Trust.