We are looking for an enthusiastic and adaptable Clinical Support Worker (CSW). The role is a combined clinical and administrative role. Duties will include: screening incoming referrals; conducting telephone assessments to gather clinical information and progress referrals; proactively helping service users access treatment by making contact and responding to queries; managing waiting lists for a specific care pathway; assisting with administration, data entry and clerical tasks, as well as being the first point of contact for service users and professionals by phone, email and other mediums.
The post holder will work within the overall framework of the team and adhere to the team policies and procedures. They will be supported by regular supervision with a qualified clinician. This opening is ideal for people that are planning a career in psychological therapies and are keen to develop experience in working with adults presenting with common mental health problems. The CSW role is often a route into the Psychological Wellbeing Practitioner (PWP) postgraduate training course or apprenticeship scheme. We are looking for candidates who demonstrate commitment to this area of work, who would like to progress from the CSW role to the PWP training roles and we will be supportive of this process. The post-holder will be office based 5 days a week in various sites across the Borough of Lewisham.
1.1. Screening incoming referrals to consider suitability for the service based on established criteria
1.2. Proactively engaging service users to help them access treatment by initiating contact and responding to queries
1.3. Conducting telephone assessment calls to gather clinical information and progress referrals
1.4. Managing waiting lists for a specific care pathway, ensuring co-ordination with clinicians and team leads
1.5. Acting as the first point of contact for service users and professionals by phone, email and other medium.
2.2. To collect and analyse data such as performance figures or service user feedback
2.3. To assist in the design and management of electronic spreadsheets and databases as required
2.4. To deal professionally with telephone/email enquiries, using initiative to take follow up actions when appropriate and help to reassure patients, who may be distressed and confused, in a tactful manner
4.2. Ensure that client confidentiality is protected at all times.
4.3. Attend supervision on a regular basis as agreed with Manager.
South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental health services in the UK.
SLaM employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community.
By coming to work at SLaM, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities, and have the chance to work alongside people who are world leaders in their field.
For further details / informal visits contact: Name: Rhys Boxall Job title: Principal Psychotherapist Email address:
The post holder will work within the overall framework of the team and adhere to the team policies and procedures. They will be supported by regular supervision with a qualified clinician. This opening is ideal for people that are planning a career in psychological therapies and are keen to develop experience in working with adults presenting with common mental health problems. The CSW role is often a route into the Psychological Wellbeing Practitioner (PWP) postgraduate training course or apprenticeship scheme. We are looking for candidates who demonstrate commitment to this area of work, who would like to progress from the CSW role to the PWP training roles and we will be supportive of this process. The post-holder will be office based 5 days a week in various sites across the Borough of Lewisham.
1.1. Screening incoming referrals to consider suitability for the service based on established criteria
1.2. Proactively engaging service users to help them access treatment by initiating contact and responding to queries
1.3. Conducting telephone assessment calls to gather clinical information and progress referrals
1.4. Managing waiting lists for a specific care pathway, ensuring co-ordination with clinicians and team leads
1.5. Acting as the first point of contact for service users and professionals by phone, email and other medium.
- ADMINISTRATIVE
2.2. To collect and analyse data such as performance figures or service user feedback
2.3. To assist in the design and management of electronic spreadsheets and databases as required
2.4. To deal professionally with telephone/email enquiries, using initiative to take follow up actions when appropriate and help to reassure patients, who may be distressed and confused, in a tactful manner
- PROFESSIONAL
4.2. Ensure that client confidentiality is protected at all times.
4.3. Attend supervision on a regular basis as agreed with Manager.
South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental health services in the UK.
SLaM employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community.
By coming to work at SLaM, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities, and have the chance to work alongside people who are world leaders in their field.
For further details / informal visits contact: Name: Rhys Boxall Job title: Principal Psychotherapist Email address:
We are looking for an enthusiastic and adaptable Clinical Support Worker (CSW). The role is a combined clinical and administrative role. Duties will include: screening incoming referrals; conducting telephone assessments to gather clinical information and progress referrals; proactively helping service users access treatment by making contact and responding to queries; managing waiting lists for a specific care pathway; assisting with administration, data entry and clerical tasks, as well as being the first point of contact for service users and professionals by phone, email and other mediums.
The post holder will work within the overall framework of the team and adhere to the team policies and procedures. They will be supported by regular supervision with a qualified clinician. This opening is ideal for people that are planning a career in psychological therapies and are keen to develop experience in working with adults presenting with common mental health problems. The CSW role is often a route into the Psychological Wellbeing Practitioner (PWP) postgraduate training course or apprenticeship scheme. We are looking for candidates who demonstrate commitment to this area of work, who would like to progress from the CSW role to the PWP training roles and we will be supportive of this process. The post-holder will be office based 5 days a week in various sites across the Borough of Lewisham.
1.1. Screening incoming referrals to consider suitability for the service based on established criteria
1.2. Proactively engaging service users to help them access treatment by initiating contact and responding to queries
1.3. Conducting telephone assessment calls to gather clinical information and progress referrals
1.4. Managing waiting lists for a specific care pathway, ensuring co-ordination with clinicians and team leads
1.5. Acting as the first point of contact for service users and professionals by phone, email and other medium.
2.2. To collect and analyse data such as performance figures or service user feedback
2.3. To assist in the design and management of electronic spreadsheets and databases as required
2.4. To deal professionally with telephone/email enquiries, using initiative to take follow up actions when appropriate and help to reassure patients, who may be distressed and confused, in a tactful manner
4.2. Ensure that client confidentiality is protected at all times.
4.3. Attend supervision on a regular basis as agreed with Manager.
South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental health services in the UK.
SLaM employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community.
By coming to work at SLaM, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities, and have the chance to work alongside people who are world leaders in their field.
For further details / informal visits contact: Name: Rhys Boxall Job title: Principal Psychotherapist Email address:
The post holder will work within the overall framework of the team and adhere to the team policies and procedures. They will be supported by regular supervision with a qualified clinician. This opening is ideal for people that are planning a career in psychological therapies and are keen to develop experience in working with adults presenting with common mental health problems. The CSW role is often a route into the Psychological Wellbeing Practitioner (PWP) postgraduate training course or apprenticeship scheme. We are looking for candidates who demonstrate commitment to this area of work, who would like to progress from the CSW role to the PWP training roles and we will be supportive of this process. The post-holder will be office based 5 days a week in various sites across the Borough of Lewisham.
1.1. Screening incoming referrals to consider suitability for the service based on established criteria
1.2. Proactively engaging service users to help them access treatment by initiating contact and responding to queries
1.3. Conducting telephone assessment calls to gather clinical information and progress referrals
1.4. Managing waiting lists for a specific care pathway, ensuring co-ordination with clinicians and team leads
1.5. Acting as the first point of contact for service users and professionals by phone, email and other medium.
- ADMINISTRATIVE
2.2. To collect and analyse data such as performance figures or service user feedback
2.3. To assist in the design and management of electronic spreadsheets and databases as required
2.4. To deal professionally with telephone/email enquiries, using initiative to take follow up actions when appropriate and help to reassure patients, who may be distressed and confused, in a tactful manner
- PROFESSIONAL
4.2. Ensure that client confidentiality is protected at all times.
4.3. Attend supervision on a regular basis as agreed with Manager.
South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental health services in the UK.
SLaM employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community.
By coming to work at SLaM, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities, and have the chance to work alongside people who are world leaders in their field.
For further details / informal visits contact: Name: Rhys Boxall Job title: Principal Psychotherapist Email address:
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
More about MENTAL HEALTH
Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses.Learn more...
Useful skills for a Clinical Support Worker:
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To work as a Clinical Support Worker (CSW) in the UK, you typically need a combination of personal attributes, practical skills, and knowledge relevant to the role. Here’s a list of key skills and qualities that are often essential:
1. Communication Skills: Effective verbal and written communication is crucial when interacting with patients, families, and healthcare professionals.
2. Empathy and Compassion: Understanding and being sensitive to the needs and feelings of patients is vital in providing support and care.
3. Teamwork: Ability to work collaboratively with other healthcare staff, including nurses, doctors, and other support workers.
4. Attention to Detail: Being vigilant and accurate in tasks to ensure patient safety and proper care delivery.
5. Basic Clinical Skills: Familiarity with basic clinical procedures, such as taking vital signs, assisting with mobility, or basic patient hygiene.
6. Emotional Resilience: Being able to cope with the emotional demands of the job, especially in challenging or distressing situations.
7. Organizational Skills: Ability to prioritize tasks, manage time effectively, and keep organized records.
8. Adaptability: Flexibility to respond to varying patient needs and changing healthcare environments.
9. Basic IT Skills: Competence in using hospital systems, care management software, and other technology as necessary.
10. Health and Safety Awareness: Knowledge of basic health and safety protocols to ensure a safe working environment for both patients and staff.
11. Understanding of Patient Confidentiality: Awareness of data protection and confidentiality laws (e.g., GDPR) related to patient information.
12. Cultural Competence: Being respectful and understanding of diverse cultures and backgrounds of patients.
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