PROception rLwCHBfG
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Provide a professional first impression and deliver beyond client/visitor expectations.
Job PurposeWe are seeking a dynamic and enthusiastic individual who has extensive experience in top-tier customer service to provide an exemplary, 6-star front-of-house experience at one of our prestigious sites.
A warm welcome from our front of house team will determine the first impressions of our clients and visitors. The role of the Front of House Receptionist is to provide the highest level of client care and personal service to all associates in the clients' business, which includes visitors, occupiers and internal associates.
This amazing opportunity operates on a full-time basis with a minimum of 45 hours per week, permanent contract working 8.30-17.30 Monday to Friday. Pay rate is £13.52 p/h and you will be entitled to 28 days holiday per annum including bank holidays.
At PROception we pride ourselves in offering an outstanding welcome to our clients, combining the three key disciplines of reception, concierge and security.
Key Responsibilities
Deliver a 6-star guest experience at all times
Provide a professional first impression and deliver beyond client/visitor expectations
Ensure all visitors experience the full customer journey
Provide and maintain a consistent superior level of customer service at all times
Lobby hosting and lift escort management
Sensitive customer interaction while maintaining a cohesive acknowledgement of all guests
Be seen as a visible customer focused professional by being proactive and greet clients and visitors where possible
Anticipate and action client requirements in a professional manner
Provide a consistent professional service at all times
Assist building management with administrative and other reasonable tasks
Communicate where required visitor or client arrivals with a high level of discretion
Handle all incoming telephone calls and enquiries in an efficient and sincere manner
Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas
Ability and fore sight to create a safe environment for all guests and visitors
Maintain a high security awareness at all times and liaise with the onsite security team
Complete a full detailed handover at the end of each shift
Person Specification
Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
Holds a true passion for high standards of customer service delivery
Ability to provide 6-star guest experience
Previous experience in hospitality or a customer service facing role
Excellent interpersonal skills and the ability to interact with people at all levels
Immaculate presentation
Intuitive customer related logic
Excellent telephone etiquette
Ability to work independently with confidence, using own initiative as required
Look for opportunities to enhance client/visitor experience
Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
Good MS Skills with strong Microsoft Word and Excel
Confidence and common sense to access and utilize expert resources when making decisions
Maintain and practice a high degree of confidentiality at all times
Computer literate with good email etiquette.
Valid SIA License Preferred But Not Essential
5 years of verifiable work history
What We Offer
A highly competitive salary within the corporate sector
CPD- Bespoke Training, Learning & Development opportunities.
Licence Upskill- where applicable.
Perk Box- Employee discount scheme
Laundry service for tailored uniform
Cycle to Work Scheme
Social events and activities
Pension scheme
Employee mental health assistance helpline
Recognition schemes including our employee of the month programme.
Employee HSF Scheme
Job Purpose
We are seeking a dynamic and enthusiastic individual who has extensive experience in top-tier customer service to provide an exemplary, 6-star front-of-house experience at one of our prestigious sites.
A warm welcome from our front of house team will determine the first impressions of our clients and visitors. The role of the Front of House Receptionist is to provide the highest level of client care and personal service to all associates in the clients' business, which includes visitors, occupiers and internal associates.
This amazing opportunity operates on a full-time basis with a minimum of 45 hours per week, permanent contract working 8.30-17.30 Monday to Friday. Pay rate is £13.52 p/h and you will be entitled to 28 days holiday per annum including bank holidays.
At PROception we pride ourselves in offering an outstanding welcome to our clients, combining the three key disciplines of reception, concierge and security.
Key Responsibilities
Deliver a 6-star guest experience at all times
Provide a professional first impression and deliver beyond client/visitor expectations
Ensure all visitors experience the full customer journey
Provide and maintain a consistent superior level of customer service at all times
Lobby hosting and lift escort management
Sensitive customer interaction while maintaining a cohesive acknowledgement of all guests
Be seen as a visible customer focused professional by being proactive and greet clients and visitors where possible
Anticipate and action client requirements in a professional manner
Provide a consistent professional service at all times
Assist building management with administrative and other reasonable tasks
Communicate where required visitor or client arrivals with a high level of discretion
Handle all incoming telephone calls and enquiries in an efficient and sincere manner
Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas
Ability and fore sight to create a safe environment for all guests and visitors
Maintain a high security awareness at all times and liaise with the onsite security team
Complete a full detailed handover at the end of each shift
Person Specification
Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
Holds a true passion for high standards of customer service delivery
Ability to provide 6-star guest experience
Previous experience in hospitality or a customer service facing role
Excellent interpersonal skills and the ability to interact with people at all levels
Immaculate presentation
Intuitive customer related logic
Excellent telephone etiquette
Ability to work independently with confidence, using own initiative as required
Look for opportunities to enhance client/visitor experience
Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
Good MS Skills with strong Microsoft Word and Excel
Confidence and common sense to access and utilize expert resources when making decisions
Maintain and practice a high degree of confidentiality at all times
Computer literate with good email etiquette.
Valid SIA License Preferred But Not Essential
5 years of verifiable work history
What We Offer
A highly competitive salary within the corporate sector
CPD- Bespoke Training, Learning & Development opportunities.
Licence Upskill- where applicable.
Perk Box- Employee discount scheme
Laundry service for tailored uniform
Cycle to Work Scheme
Social events and activities
Pension scheme
Employee mental health assistance helpline
Recognition schemes including our employee of the month programme.
Employee HSF Scheme
We are seeking a dynamic and enthusiastic individual who has extensive experience in top-tier customer service to provide an exemplary, 6-star front-of-house experience at one of our prestigious sites.
A warm welcome from our front of house team will determine the first impressions of our clients and visitors. The role of the Front of House Receptionist is to provide the highest level of client care and personal service to all associates in the clients' business, which includes visitors, occupiers and internal associates.
This amazing opportunity operates on a full-time basis with a minimum of 45 hours per week, permanent contract working 8.30-17.30 Monday to Friday. Pay rate is £13.52 p/h and you will be entitled to 28 days holiday per annum including bank holidays.
At PROception we pride ourselves in offering an outstanding welcome to our clients, combining the three key disciplines of reception, concierge and security.
Key Responsibilities
Deliver a 6-star guest experience at all times
Provide a professional first impression and deliver beyond client/visitor expectations
Ensure all visitors experience the full customer journey
Provide and maintain a consistent superior level of customer service at all times
Lobby hosting and lift escort management
Sensitive customer interaction while maintaining a cohesive acknowledgement of all guests
Be seen as a visible customer focused professional by being proactive and greet clients and visitors where possible
Anticipate and action client requirements in a professional manner
Provide a consistent professional service at all times
Assist building management with administrative and other reasonable tasks
Communicate where required visitor or client arrivals with a high level of discretion
Handle all incoming telephone calls and enquiries in an efficient and sincere manner
Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas
Ability and fore sight to create a safe environment for all guests and visitors
Maintain a high security awareness at all times and liaise with the onsite security team
Complete a full detailed handover at the end of each shift
Person Specification
Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
Holds a true passion for high standards of customer service delivery
Ability to provide 6-star guest experience
Previous experience in hospitality or a customer service facing role
Excellent interpersonal skills and the ability to interact with people at all levels
Immaculate presentation
Intuitive customer related logic
Excellent telephone etiquette
Ability to work independently with confidence, using own initiative as required
Look for opportunities to enhance client/visitor experience
Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
Good MS Skills with strong Microsoft Word and Excel
Confidence and common sense to access and utilize expert resources when making decisions
Maintain and practice a high degree of confidentiality at all times
Computer literate with good email etiquette.
Valid SIA License Preferred But Not Essential
5 years of verifiable work history
What We Offer
A highly competitive salary within the corporate sector
CPD- Bespoke Training, Learning & Development opportunities.
Licence Upskill- where applicable.
Perk Box- Employee discount scheme
Laundry service for tailored uniform
Cycle to Work Scheme
Social events and activities
Pension scheme
Employee mental health assistance helpline
Recognition schemes including our employee of the month programme.
Employee HSF Scheme
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London is the capital city of England and the United Kingdom, and it is one of the most important cultural, financial, and political centers in the world. Here are some key points about London:
Geography:
- Location: Situated in the southeastern part of England along the River Thames.
- Boroughs: London is made up of 32 boroughs plus the City of London, which is a distinct square mile known for its financial district.
History:
- Foundation: Historically known as Londinium, London was founded by the Romans around AD 43.
- Growth: Over the centuries, London has grown dramatically, becoming a center for trade and culture. It played a significant role in various historical events, including the Norman Conquest, the English Civil War, and the Industrial Revolution.
Culture:
- Landmarks: London is home to numerous iconic landmarks, including the Tower of London, Buckingham Palace, the Houses of Parliament, the London Eye, and the British Museum.
- Theatre: The West End is renowned for its theatre district, showcasing a wide range of musicals and plays.
- Diversity: London is one of the most diverse cities in the world, with a population that includes individuals from numerous ethnic backgrounds.
Economy:
- Financial Hub: The City of London and Canary Wharf are major financial districts, housing banks, investment firms, and multinational corporations.
- Transport: London has one of the most comprehensive public transport systems, including the Underground (Tube), buses, and overground rail services.
Education:
- Universities: The city boasts several world-renowned institutions, including Imperial College London, University College London (UCL), and the London School of Economics (LSE).
Government:
- Political Significance: As the capital, London is the political heart of the UK, housing the UK Parliament, the Prime Minister's residence (10 Downing Street), and numerous government offices.
- Mayor: London has an elected Mayor and a London Assembly responsible for governing the city.
Events and Festivals:
- London hosts various events and festivals throughout the year, including Notting Hill Carnival, the London Marathon, and numerous cultural festivals celebrating its diversity.
Tourism:
- As one of the world’s most visited cities, London attracts millions of tourists each year who come to explore its history, culture, and vibrant atmosphere.
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