Outpatient Clinic Co-ordinator - Northwick Park inHarrow inHarrow PUBLISHED WED 15 MAY 2024

Moorfields Eye Hospital NHS Foundation Trust r9OcVHk

Job summary

To provide a professional, comprehensive and efficient reception and administration service to the Trust's outpatient clinics
To promote a positive image of the Trust's outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first.
To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
To ensure adherence to the Trust's Access Policy at all times.

Main duties of the job

Provide a high standard of receptionist and general administrative support.
Be courteous and professional when dealing with patients, colleagues.
Ensure clinic whiteboards are updated with the correct and most recent information.
Ensure that patients are correctly identified on arrival at clinic.
Record the patient's attendance at clinic on PAS.
Following attendance, record outpatient outcomes, RTT status and where appropriate, outpatient procedure coding promptly for every patient.
Book appointments for diagnostic purposes in liaison with the appropriate departments.
Make follow-up appointments as requested by the clinician within appropriate timeframes.
Where issues and/or problems are identified with appointment booking, highlight these with clinicians, ensuring they are addressed in accordance with the Trust's Access Policy.
Ensure regular communication and liaison with the clinical and nursing teams working in clinics to keep them informed of any problems that may impact on the running of the clinic, e.g. patients arriving late.
Do Not Attend (DNA) and discharge patients in line with the Access Policy and ensure clinics are 'cashed up' promptly.
Ensure that support appointments, interpreters and transport are booked in a timely manner.
Send out clinic appointment letters promptly in order for patients to receive them in sufficient time for their appointment..

About us

This post is based at our Northwick Park site,

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

Salary including High-Cost Area Supplement
Opportunity to join the NHS Pension Scheme
Free 24/7 independent counselling service
Learning and development opportunities
Easy and quick transport links
A range of attractive benefits and discounts
Access to Blue Light Card and other NHS Discount Schemes
Full support and training to develop your skills
Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Job description

Job responsibilities

Ensure that the telephone is answered promptly at all times.
Deal with telephone enquiries from patients, carers and external agencies in relation to appointments and general enquiries in a courteous, professional and efficient manner ensuring accurate records are maintained, both manual and electronic, and appropriate action is taken in a timely manner

Participate in the induction and training of new staff within Moorfields East directorate, sharing knowledge and expertise of the administrative processes, functions and specialty specific knowledge.
Attend mandatory training required for administrative staff to ensure compliance with the Trust Mandatory Training Framework.
Participate and assist with the collection of monitoring data as required.
Adhere to the Trust Uniform Policy.
Adhere to the Trusts Quality Standards.
To undertake any other duties as designated by the line manager which are commensurate with the grade.

To comply at all times with the requirements of the Health & Safety regulations under the Health & Safety at Work Act (1974) and to take responsibility for the health and safety and welfare of others in the working environment ensuring that agreed safety procedures are carried out to maintain a safe environment.
To comply at all times with the Trusts Information Governance Policy. The policy sets out the accountability and reporting arrangements for Information Governance in the trust and how assurance is provided that the Trust continues to meet at least the minimum standards of information governance compliance required by the NHS Information Governance Toolkit.

Job description
Job responsibilities

Ensure that the telephone is answered promptly at all times.
Deal with telephone enquiries from patients, carers and external agencies in relation to appointments and general enquiries in a courteous, professional and efficient manner ensuring accurate records are maintained, both manual and electronic, and appropriate action is taken in a timely manner

Participate in the induction and training of new staff within Moorfields East directorate, sharing knowledge and expertise of the administrative processes, functions and specialty specific knowledge.
Attend mandatory training required for administrative staff to ensure compliance with the Trust Mandatory Training Framework.
Participate and assist with the collection of monitoring data as required.
Adhere to the Trust Uniform Policy.
Adhere to the Trusts Quality Standards.
To undertake any other duties as designated by the line manager which are commensurate with the grade.

To comply at all times with the requirements of the Health & Safety regulations under the Health & Safety at Work Act (1974) and to take responsibility for the health and safety and welfare of others in the working environment ensuring that agreed safety procedures are carried out to maintain a safe environment.
To comply at all times with the Trusts Information Governance Policy. The policy sets out the accountability and reporting arrangements for Information Governance in the trust and how assurance is provided that the Trust continues to meet at least the minimum standards of information governance compliance required by the NHS Information Governance Toolkit.

Person Specification

Skills

Essential

Good written communication skills
Good organisation and admin skills

Desirable

Evidence of excellent customer service skills
Good computer skills i.e excel and microsoft

Qualifications

Essential

GCSE English and Maths

Experience

Essential

NHS experience

Person Specification
Skills

Essential

Good written communication skills
Good organisation and admin skills